Richer Sounds - Eton Avaliações 

1.088
O TrustScore é 5 de um total de 5

4,9

40 High Street, SL4 6BD Eton, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Returned item to store, Explained exactly what l wanted, saw assistant manager. He was brilliant, exchanged items sorted out the receipt and got a 6yr warranty on new item. Well pleased, thank you.... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.088)

24.313 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good service

Good service, great prices very fast and good delivery

27 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I needed to buy a new turntable

I needed to buy a new turntable, and had looked online, but wanted to get some more information rather than trying to decide from the website. The assistant in the shop was very helpful and he enabled me to make a considered decision and purchase. Highly recommend visiting the shop for straight forward advice

25 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Honest and accurate advice

Honest and accurate advice. Able to offer help and support within the shop.
It’s good to chat with people who have excellent knowledge of the equipment they are selling and who won’t patronise you.
I was able to use my knowledge and experience in choosing my purcheses with confidence and certainty being backed up by the salesman. The staff were very friendly and professional - and knew how to joke!

22 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I needed help

Went into the Eton branch to ask a question the guy in there was so helpful and showed me the products that would help me, they did not have the product in stock he had it sent to my local branch as I was away on holiday, what a Service

8 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Turntable search

So, they responded to my search request really quickly and when I spoke to them they were super helpful.

15 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Product received

Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.

11 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

The staff dealt promptly with my Cyrus…

The staff dealt promptly with my Cyrus repiar reqeuest

11 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Smooth collection & welcome follow-up

Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.

8 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great expérience

Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.

4 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 4 de um total de 5 estrelas

Duncan

Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.

3 de maio de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thank you for leaving us your feedback, and for your comments about Duncan which we will of course pass on. Of course, if there is anything we could have done extra to make the experience a 5 star one do let us know..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Really helpful and Knowledgeable staff

Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌

30 de abril de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Absolutely the experts

Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!

26 de dezembro de 2025
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great Company to deal with.

Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.

13 de abril de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Over and above experience

We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.

14 de abril de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 4 de um total de 5 estrelas

Richer poor delivery saved by excellent customer service

My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)

13 de abril de 2026
logotipo da Richer Sounds - Eton

Resposta da Richer Sounds - Eton

I was genuinely concerned to learn of the disruption and frustration this experience caused. You’re absolutely right to expect far better from us, particularly when you’ve planned an installation around a specific delivery.

This order was badly let down by delivery issues from the outset, and while that sits with one of our courier partners, we accept full responsibility here, the buck stops firmly with us. I completely appreciate why the missed store delivery, shifting ETAs and lack of proactive contact caused wasted time and additional cost, which understandably isn’t acceptable.

I’d like to thank you publicly for agreeing to speak with me, and I understand the TV will be delivered today, although it’s disappointing that it took so much effort on your part to get there. I’ll be discussing your complaint with both the courier involved and our Logistics Director to ensure a thorough review takes place.

Hopefully you can see from your own previous experiences with us, and from the many positive reviews we receive, that issues like this are thankfully rare, but I’m very sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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