Richer Sounds - Exeter Avaliações 2.955

O TrustScore é 5 de um total de 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Avaliado com 5 de um total de 5 estrelas

Great Place

Guy who helped me made the process easy and clear
Resolved a minor issue with efficiency
Would highly recommend

7 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Buying tv

Very helpful friendly staff
Excellent service

6 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Perfect viewing experience

To be able to view a good selection of OLED tvs showing normal television program's side by side and not a uhd 4k video on a loop. Top notch knowledge and information from staff and no high pressure selling and of course a great price with a good warranty back by themselves

5 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

The speed of service and next day…

The speed of service and next day delivery of two packages withing 24 hours was astonishing. A hiccup of my own making in setting up the equipment was all that marred the unpacking but eventually all went well and very first use proved successful. Cannot fault Richer Sounds' service and afterservice from an email request I queried when I wrongly thought some parts may have been 'missing'! Well done!!!

5 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

The shop manager helped me load up as…

The shop manager helped me load up as he could see I wasn't feeling well during my visit. He was a staff member down and was rushed off his feet but still very polite and helpful. Thank you! Purchase an LG TV, wall bracket, and a Pro-ject turntable.

5 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Excellent and knowledgeable service

Excellent and knowledgeable service. Staff are friendly and take their time with you. After sales service is also excellent

3 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Went old school and phoned up richer…

Went old school and phoned up richer sounds. Sorry forgot who I spoke with but helped me purchase a new TV and wall mounting bracket with ease.
Great service and great TV. Not my first time using richer sounds and certainly won't be the last.

3 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great experience

They offer an experience which is becoming rarer in the UK. The ability to speak to someone who is knowledgeable and able to negotiate and offer solutions without being hindered by their own company rules.

2 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Ben Was very helpful

Ben Was very helpful, and even carried my new speakers to my car

27 de dezembro de 2025
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Popped in for advice about headphones

Popped in for advice about headphones, then acted on it.
Very pleased with the recommended headphones and the service from the Exeter branch in advising then helping me to buy them.
A happy ( returning ) customer!

29 de novembro de 2025
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review!

Avaliado com 4 de um total de 5 estrelas

Very helpful in the shop to set up and…

Very helpful in the shop to set up and demo the hi-fi system I was looking at.
Took the speakers home on the Saturday and the vinyl player turned up on the Monday a day early.
Very happy with the service and system I purchased. Thank you

3 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

They know their stuff

We bought a turntable, amp, speakers, CD player and TV and found the staff at Exeter to be so helpful and knowledgeable. Steve could answer any questions and we went along with his recommendations based on our budget. Highly recommend and unlike at some shops, they know what they're talking about.

30 de dezembro de 2025
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Was served by Mark in the Exeter store…

Was served by Mark in the Exeter store who cold not have been more helpful. Gave loads of advice and did not pressure sell. As a result purchased a television and a soundbar. This is my third purchase from this store and would certainly use them again.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Really good service

Good value, and really helpful with a couple of questions. Quick response and product delivered the following day with Dpd which is reliable where I live. Happy with bew hi fi separates

31 de dezembro de 2025
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

New TV

Amazing service from Steve. Went in to buy a new TV. He dis lots of research for the TV that Irequired. I got the measurements wrong. Went back he found a TV with better spec. Delivered the next day. Brilliant TV. Thank you Steve

30 de dezembro de 2025
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 3 de um total de 5 estrelas

I opted to do click and collect

I opted to do click and collect. The guys in the shop were great but overall it took 4 working days to arrive. Way outside your SLA. It made me wonder about the point of having a shop that carries no stock. In my case I would have been much better having it delivered directly.

23 de dezembro de 2025
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Dear Mr Harvie,

I'm so sorry to read that there was a delay on your click and collect order, which should have been ready the next working day for collection. We class Monday to Friday as working days for such orders, explained in the checkout.

From investigation there was an internal error on our system which delayed the order by a day but because it was then the weekend, this meant 4 calendar says until the item was available.

Please accept my sincere apologies for what happened, we have since dealt with the issue and will make sure we review the systems to prevent this reoccurring. In the meantime, our customer service team will contact you directly to resolve the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Top notch service.

Steve at this branch was excellent. He price-matched the product I wanted without quibble. The product arrived promptly. Great service

30 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

I bought a TV and decided to add…

I bought a TV and decided to add surround sound to the system. I called and and spoke to a gentleman named Steve at the Exeter office. He absolutely went above and beyond, finding me the perfect setup and looked through the best deals for me and made a great saving against every other retailer.
Richer Sounds customer for life.

29 de dezembro de 2025

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