Richer Sounds - Exeter Avaliações 2.951

O TrustScore é 5 de um total de 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, knowledgeable staff made sure I got the right product for me.

31 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them

31 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.

31 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

An Excellent customer service

An Excellent customer service. No problems with anything from a phone call to sorting out problem. Will definitely recommend.

29 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great service

Contacted via telephone. Order placed, completed via email / online. Goods arrived two days later. Can't fault that.

29 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Helpful staff, plenty of choice

Such helpful, knowledgeable staff, patiently went through all the options and went out of their way to make sure I had the best option for me.
Headphones have been a great success, good sound quality, easy to use, comfortable to wear

26 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Top Service

Helpful staff, quick and efficient. Product in stock, delivered next day. Top level and pain free service to all at Richer Sounds plus their e-fulfilment team.

28 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Friendly, professional service

Quick to recognise what I needed and very helpful in guiding me through all the issues.
Setting up was also very customer friendly. I am delighted with the new system.

The whole experience was excellent - would recommend highly.

27 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Brilliant no nonsense service from…

Brilliant no nonsense service from Steve. Great advice, deals, delivery and efficient buying process. No complaints at all.

22 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Richer Sounds staff were five star …

Richer Sounds staff were five star Delivery staff three star.

21 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for the feedback although I was of course sorry to read the delivery experience was below par and will of course review with the 3rd party courier we use. If you would like to discuss anything that happened further do get in touch via the below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Recently ordered a pair of Dali Opticon…

Recently ordered a pair of Dali Opticon 6 speakers from the Exeter branch via email with an employee called Nick. He was extremely helpful and dealt with the purchase perfectly informing me when they were in stock ready for me to collect as that was my preferred method. Love the speakers very much. Thanks Exeter/Richer Sounds.

20 de janeiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Brilliant Service.

Friendly, knowledgeable staff who offered us a wide range of buying options and explained things clearly. My wife and I will certainly shop there again.

22 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great service, great TV.

Great help and advice from the staff at Richer Sounds Exeter, as always.
The delivery of our Hisense mini led tv was organised and arrived within a few days, delivered by helpful van driver.
We haven't had the TV long so there is much to investigate.
The picture is sharp, colourful and bright. We do run it through an existing sound system. There are loads of 'apps' and Freely although new to us appears easy to navigate.
Thanks again to Richer Sounds Exeter.

21 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Excellent service

Friendly, informative assistance and advice received over the telephone by Paul pre-order, followed by the ease of ordering. TV was promptly delivered and set up was 'a doddle' - even for an 84-year-old !

Follow-up advice and attention to customer queries was also received promptly delivering a pleasing experience throughout.

21 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Simple straight forward information and…

Simple straight forward information and no attempt to rip you off. That's why Richer Sounds is ALWAYS outer first port of call, and usually our last.

20 de janeiro de 2026
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Ordered a Philips PHIL-24PHS6000 24"

Ordered a Philips PHIL-24PHS6000 24" which we were able to collect the following morning after receiving a phone call from the shop. The TV is great - very easy to set up and Freely works a treat via the internet as we have no aerial for this set.
The Richer team were as helpful as ever.

30 de dezembro de 2025
Avaliação não solicitada
logotipo da Richer Sounds - Exeter

Resposta da Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

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