Richer Sounds - Guildford Avaliações 

1.356
•
O TrustScore é 5 de um total de 5

4,9

10 London Road, GU1 2AF Guildford, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Staff were welcoming and knowledgeable and even though I had spent a fair while chatting about my chosen tv purchase they still gave me time to experience their demo room. New television was delivered... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot praise the experience with the Guildford store highly enough. Firstly Tayla went to great lengths to get in speakers that weren’t available in any RS store to demo. At no point did I feel s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful in store advising which products to buy. Delivery arranged extremely quickly with installation 2 days later. I am very happy with purchases, but mostly with the superb customer service fr... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.356)

24.662 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Went in with a clear vision of getting…

Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.

Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x

14 de março de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Expert advice

Expert advice, friendly and very helpful 100% buy my next tv there,

13 de março de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Very helpful advice

Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.

29 de janeiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent service as always

As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.

7 de março de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 4 de um total de 5 estrelas

Helpful advice and guidance

Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.

9 de março de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for the positive review. We’re really pleased to hear that you got the right assistance from our Guildford team, and that everything ran smoothly from your initial enquiry right through to delivery.

If there’s anything else we can help with in the future, or if you’d like to share any further feedback, please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Staff were very informative and…

Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.

2 de março de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable staff and good advice

I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.

25 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Roland and the team are very helpful on…

Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.

25 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great AV shop

1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)

14 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I used them to buy a television

I used them to buy a television. They were very knowledgeable and helpful, and slightly cheaper than elsewhere. I had looked at some models online and found the specifications vague, but a quick phone call and all was quickly solved. The third party installer that they sent was very good and not expensive.

22 de novembro de 2025
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great advice

Great advice. Good stock levels. I'll be back for sure.

16 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Ordered unit through local Richer Sounds

Ordered unit through local Richer Sounds store. Staff very helpful as usual. Unit delivered on time as agreed.
No issues with setting up. Unit working nicely.

16 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Good product excellent price

Good product excellent price, held it for me without any deposit, could not fault in any way. Thanks guys

16 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great service from the Guildford team

Great service from the team at Guildford.

Thank you very much, to (especially) Tayla and her team for the great customer service they have provided, they surpassed my expectations.

This is what makes a great business, no drama, no dragging of their feet, just corrected the issue, in a very timely, and professional manner.

This is why I buy tech from people who look after their customer base.

13 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

I sent an email to Richer Sounds in…

I sent an email to Richer Sounds in Guildford asking a question about turntables that would work with my system as it was pretty old. Franklin communicated with me straight away about budget and choices with great and honest advice. I bought the turntable that day. A very happy customer.

10 de fevereiro de 2026
logotipo da Richer Sounds - Guildford

Resposta da Richer Sounds - Guildford

Thank you for your wonderful feedback

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