Richer Sounds - Holborn Avaliações 

1.321
O TrustScore é 5 de um total de 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.321)

23.773 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Great experience

The staff is really great and it is evident they know their stuff. I despise telephone sales but I was relieved when they sent a link to make the purchase.

1 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Outstanding Service and Exceptional Dedication had an excellent experience with the…

I had an excellent experience with the service provided by Richer Sounds. The staff and management team were outstanding — their dedication, professionalism, and commitment to customer satisfaction are second to none. They went above and beyond to ensure everything was handled smoothly, and their friendly, knowledgeable approach made the whole experience a pleasure. Highly recommended!

1 de julho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Helpful service

Helpful service, good price match. Delivery as promised.

26 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 4 de um total de 5 estrelas

Almost there this time...

It would have been five stars but the £10 off VIP Club introductory offer didn't work online and I had to call telesales. The person I spoke to was very efficient and polite.

22 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for taking the time to leave us the overall positive feedback, we're glad the issue was resolved so swiftly and will of course investigate the code problem you had with our developers.

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

Still a Great Service!

I have been a RS customer for many years. The customer service (in fact, the overall service) is simply brilliant. Your team are knowledgeable, courteous, and a pleasure to deal with. Whenever I have had questions or have needed to amend my order, everything is always sorted out without any delay or fuss. Thank you!

20 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

I need to replace my CD player

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking at his phone. After a while I left with the assistant still looking at his phone. I went to the Holborn Branch and OH what a difference. Immediate welcome and they were finding me a new CD player straight away, brilliant service.

20 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Top store and top customer support!!!

Top store and top customer support!!!
Whenever you are interested to get a good deal and a brilliant service, just call and ask for Elliott or Steve 🌟 🌟 🌟

19 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great Sale price and great customer service.

I needed an inexpensive DVD player as I had offered to loan some DVDs to my grandson's school. The films were early silent movies that are not available on streaming sites. Richer Sounds Holborn had a DVD player on sale. I telephoned the branch to get information on the player and the accessories that came in the box. Having decided that the player would be perfect for occasional use in Media Studies I was keen to make my purchase. The Holborn staff were happy to set the player aside and I was able to pick it up later the same day.
The school was delighted as now they can show students films that never make it to the streaming platforms because they are simply too niche to find a large audience.
It turns out we grandparents have become a resource for old films and a DVD player still has a use in the online age.

13 de fevereiro de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Avaliado com 4 de um total de 5 estrelas

Your staff member was approachable

Your staff member was approachable, helpful and reassuring.

11 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for taking the time to leave your review. We're really pleased the team made you feel comfortable and well supported throughout and would love to make your next experience a five-star one.

The Richer Sounds team

Avaliado com 5 de um total de 5 estrelas

Taga Harmony spec check

I rang to talk about a Taga Harmony unit. I spoke, I believe, Elliot. Had a good chat as to would it suit my needs, and product availability. ordered over phone, delivered to store on time. Very happy with service, very happy with product.

12 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

I called the Holborn store to get some…

I called the Holborn store to get some advice about some headphones I was thinking about buying and got some great advice. I also joined the VIP club so got a great deal on the ones I went for. Very happy punter.

5 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great customer service and excellent discount!

Great customer service and excellent support from the store manager. I was also offered a very competitive discount, which none of the nearby Richer Sounds stores in my area were able to match. I will definitely return to the Holborn store in the future and would highly recommend it to others.

22 de maio de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

If you need a new TV or Hifi Equipment go to Richer Sounds

If you need a new TV or Hifi Equipment, having experienced quality staff that know their stuff is the place to go! Richer Sounds are passionate about what they sell and can advise on what's best for you. Highly recommended.

26 de maio de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Recommended

Great service, very knowledgeable staff.

22 de maio de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great service, great prices, excellent customer service.

Great service, advice, and a good deal of patients from Steve at the Holborn store.
My order was placed very late in the day and still a next day delivery was promised and met.
Steve reassured me about the compatability between my existing speakers and a new amplifier.
Great prices, expert advise and excellent customer service. What's not to like?
Many thanks for your kindness.

4 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great staff

I always go to Richer sounds, I’ve been going there for years . They are very professional . And honest, they gave me the right advice about . The hifi system . And my Speakers always friendly and generous with their suggestions and advice , Steve the store manager , is a legend. Can’t do enough for his customers . Thank the team

5 de junho de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

excellent service as usual

excellent service as usual, that’s why I keep coming back time and time again.

31 de maio de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Very good shop with lots of outstanding…

Very good shop with lots of outstanding products. The staff were more than helpful I the Holborn branch. I just bought a pair of ear pods but I am extremely satisfied with the value for money I experienced from the buy

19 de maio de 2026
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your wonderful feedback

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