Richer Sounds - Leicester Avaliações 

2.456
O TrustScore é 5 de um total de 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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5,0

Todas as avaliações

(2.456)

24.376 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Whenever I'm upgrading my hifi

Whenever I'm upgrading my hifi, I usually end up at Richer Sounds. Great deal on an amp I'd been looking at. So a phone call later I was provided with expert reassurance about the amp spec and my speakers. Infact the store has my purchase history over 20 years! Always a pleasure with anyone who's on desk. Richard was great, just as he was 4 years ago haha.
Oh, and the JBL ma 510...that's just superb. Recommended

12 de abril de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Perfect Service

I have always shopped with Richer Sounds either online or with my local branch in Leicester and they have always been impeccable but I must say that even this time they went above and beyond. A huge huge huge shout out to Levi who has been phenomenal providing expert advice and perfect customer service- absolutely outstanding!! The Leicester have been fantastic from start to finish!!

11 de abril de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Happy Leicester customer…

I was taken aback by the quality of customer service. I received professional and honest advice to ensure I left with the best products for my needs.
Did I mention the staff were friendly and made the whole experience enjoyable?

4 de abril de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Sonos Beam gen 2, Sonos sub mini & Sennheiser HD 560S

Rang to check stock was available for Sonos kit I was after in Leicester store. Stock was reserved for me and when I arrived to collect Levi was incredibly helpful, offered excellent advice regarding my choices along with an additional instore purchase of some Senheisser headphones! He even assisted with carrying the items out to my vehicle. Brilliant service and great to still have a store on the high street. Have used Richer sounds for years and this is exactly the reason why!

6 de abril de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

LG 48" OLED TV

LG 48" OLED TV, ordered online for collection from RS in Leicester. Excellent TV, at the best price, and with the RS six year guarantee.
Collection was very straightforward, and thanks to Levi for carrying the box out to my car for me. I hadn't expected that, but greatly appreciated it.
My second time of dealing with the shop in Leicester, but no doubt not the last. I've never had anything but excellent service from all of the different branches that I've used.

30 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order. Next day delivery and good price with 6 year guarantee. What's not to like. Delivery was on time. Helpful staff who gave good info on the television I purchased. Ordered over the phone.

30 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I ordered my streaming device after a…

I ordered my streaming device after a very useful conversation about options at the Leicester branch. It arrived quickly and safely, and, so far, I am very pleased with it.

30 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

Very helpful staff, purchased exactly was i required and at a very good price

30 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

This is the best TV store in Leicester

This is the best TV store in Leicester! Every staff member I spoke to was extremely knowledgeable. I asked every possible technical question I could think of before buying and every time I was provided an honest detaied answer. The patience and care they have to ensure each customer is happy is something I have never experienced anywhere else.

I have been buying from here for years and will always be loyal to a company with this level of service and knowledge in what they're selling. I highly highly recommend. Best in the business.

28 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

I have been buying from RS since…

I have been buying from RS since 1982,first in Nottingham and then in Leicester. Today was my latest visit and as usual was very rewarding. Levi served me and I was very pleased to meet him.He was helpful and professional with an engaging manner. Many thanks once again.

4 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

First class service

First class service, reasonable prices, and Levi certainly knows the prducts and the detail.

23 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great TV seller

Good selection of TVs. Easy to order. Fair prices. Prompt free delivery.

23 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

As soon as I walked in Richie sounds…

As soon as I walked in Richie sounds shop Leicester their friendly faces they make welcome James sales man was great and experienced in his job

21 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 4 de um total de 5 estrelas

No demo available + no high-end compatible subwoofer stocked.

Although the units in stock where not available for demonstration, I was advised to purchase them return if not suitable. The Sony Bravia theatre quad system purchased was fine but you only stocked the small sw7 subwoofer. I tried it but returned the subwoofer for a full refund. However no explanation was given why the best pairing subwoofer, the SW5 was not stocked. I have to source from an alternative supplier. Disappointed at not getting an explanation.

20 de março de 2026
logotipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for taking the time to share your experience.

We’re pleased to hear that the Sony Bravia Theatre Quad system itself met your expectations, and appreciate you giving the SW7 subwoofer a try. That said, we’re sorry that you were left disappointed by the lack of explanation around why the SW5 subwoofer wasn’t available from us. We’ll be reaching out to you directly to discuss this in more detail and ensure your feedback is properly addressed. Thank you again for your honest comments..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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