Richer Sounds - Oxford Avaliações 

1.748
O TrustScore é 5 de um total de 5

4,9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido

  • 0333 900 0052

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.748)

24.092 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Really helpful staff, with sound advice on my intended purchase from them. I am very pleased with my Hisense Mini Led 55" Tv

1 de maio de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Kaz at Richer Sounds is you man.

Kaz is always welcoming and knowledgeable on tech products. I am happy to continue shopping at Richer Sounds for my future purchases.

28 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great service

Helpful and informative advice from friendly staff.

26 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Campervan tv

As always when I shop at richer sounds in Botley Oxford I get 1st class helpful info on the item I'm looking for ,I was buying a TV for my campervan & kaz explained all the options available.

25 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I purchased a lg g5 from botley…

I purchased a lg g5 from botley excellent service from ash and also follow up to check I was happy with my purchase and everything was okay.

24 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Faultless experience

Faultless experience from start to finish. Friendly, knowledgeable and refreshingly competent staff at the end of the phone; they quickly confirmed delivery vehicles for restricted access, processed a price match and ensured delivery instructions were passed on. They use a helpful and efficient delivery company that delivered to a countryside location following directions and on time. It is rare to find such a high level of customer service and I would not even consider using anyone else in future.

23 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Quick delivery on time

Quick delivery on time. Cartridge (Ortofon Bronze) fully up to expectations. This is my second one. Even pre Run in period completion this sounds great.

22 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

My latest business with you

Hello I would just like to say my click and collect from your your store was fuss free and went smoothly. You supplied exactly what I ordered within the timescale quoted. I am very happy with the results. Thank you very much.

13 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Had a great demo session

Had a great demo session for 3 different pairs of speakers. Paddy did a proper deep dive on my room set up and musical tastes and was very knowledgeable and informative. After an hour of deliberation, he pulled the rabbit out of the hat with the Monitor Audio Silver 100 7g in gloss black. The most important thing to me was feeling good about my experience and coming away knowing what I'd chosen and the reasons for making that choice. Thanks Paddy and Richer Sounds Oxford.

25 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Thank you!

Always more than helpful at Richer Sounds!

20 de março de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

I was undecided between two premium TV…

I was undecided between two premium TV sets
I spoke to RS Oxford and they helped me decide. Offered next day delivery at a lower price than John Lewis and with six years warranty, again, better than John Lewis
Knowledgeable staff, quick, polite and offered better price.
What is not to like!

11 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Topnotch customer service

Once again, Kaz from the Oxford store went above and beyond help with my query and helped me sourcing one of the last few Oberon Vokals (outgoing model).

I’ll definitely be coming back for all my future hifi needs 😊

13 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Still top of the game 25 years later...

It's great to see a UK retailer still providing great service and commitment to good products (when so many have disappeared or gone faceless online). I bought by first hi-fi wiht my Dad aged 16 from Richer Sounds Birmingham who helped me with a sweet, easy going setup for not a lot of money. Over the years I've upgraded my way up the hi-fi chain, with great service from RS all the way at various locations - headphones, speakers, cables you name it. I dropped in to RS Oxford on route to town yesterday expecting to just browse and ended up demoing a few new speakers. Paddy knew his stuff and couldn't be more helpful. I went from looking at sub £1k speakers to fixing on some £2k Neat Petites which I'll be ordering as soon as I raise the additional funds! RS has always given no BS advice, great service and solid prices. Sure, you could look on Ebay or Aliexpress but I'd rather spend my £'s with a bunch that deserve it, safe that I've heard what I'm spending my money on.

15 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Sale staff knew the technical aspects…

Sale staff knew the technical aspects of the tv's and stop us from making an expensive mistake.

6 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks very much for leaving us a review. I’m really pleased to hear the team were able to use their technical knowledge to help you avoid the mistake. Honest, expert advice is exactly what we aim to provide.

We’re always striving to make sure experiences like this feel five‑star from start to finish, so if there’s anything more we could have done to improve things, or anything you need help with in future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Great advice and service

Great advice and service. Quick delivery.
Very pleased.

6 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

The absolute best for home tech

Been buying stuff from these guys for decades and there’s a good reason for that. Always ridiculously knowledgeable, answer the most stupid questions with patience and grace, and perhaps most importantly for anyone who’s not already a customer, they NEVER try to oversell!

3 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, using their click & collect service meant I got phone call when it was ready for collection. Felt I got trust buying through Richer Sounds and my boyfriend was very happy with his new record player birthday present!

6 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Happy customer

I was happy with the whole experience of interacting with Richer Sounds. The price of the product I bought was very good and it came with their 6 year guarantee for peace of mind. In making the purchase the service in the store with the manager was both professional and friendly.

6 de abril de 2026
logotipo da Richer Sounds - Oxford

Resposta da Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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