Richer Sounds - Prestwich Avaliações 

2.141
O TrustScore é 5 de um total de 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bought a new LG Oled tv from Richer Sounds. Googled the model and RS had an offer of a free soundbar, though was about £100 more expensive than another store. I’d heard that RS have an excellent reput... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • 415-419 Bury New Road, M25 1AA, Prestwich, Reino Unido

  • 0333 900 0042

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(2.141)

23.849 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

A great selection of top quality products, at competitive prices

I always enjoy shopping for hi-fi and AV products at Richer Sounds. They have a great selection of top quality products, at competitive prices, and regularly offer tempting discounts. I also love the fact that I have the option of popping into my local, friendly store, which, in this age of predominantly online purchasing, is a great plus point.

1 de abril de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I’d like to leave a really positive…

I’d like to leave a really positive review for Richer Sounds 🙌
On the day our TV suddenly broke, it was quite a stressful situation—especially since we had already chosen the exact model we wanted, the Samsung QN90F. Unfortunately, it turned out to be out of stock almost everywhere, including Currys.
Thankfully, we found it at Richer Sounds—and it was absolutely the right choice! 🔥
The TV was available straight away, and the customer service was outstanding. The staff were incredibly helpful, knowledgeable, and genuinely cared about helping us. They explained everything clearly, gave great advice, and made the whole process smooth and stress-free.
It’s rare to come across such professional yet friendly and approachable service. You can really tell they value their customers, not just the sale.
I highly recommend this store to anyone—great product availability, excellent service, and a fantastic overall experience ⭐⭐⭐⭐⭐
We will definitely be coming back for future purchases!

1 de abril de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent Service as always

We always choose Richer Sounds as we always get excellent service and advice and this latest visit was no different.
We had an old piece of kit ( a recording freesat blu-ray player) which had failed and required a replacement. Alan checked out various options for us but none fitted the bill. He researched possible solutions and discussed them with us but again for one reason or another they weren’t suitable. There was no replacement for our unit currently on the market but he persisted and found a suitable option that was due to be launched in May.
Thanks once again for your excellent service.

23 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Incorrect colour hifi rack ordered

Incorrect colour hifi rack ordered. Quivk call and the store phoned the warehouse and got changed for correct colour and next day delivery

28 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 3 de um total de 5 estrelas

I found your opening times not customer…

I found your opening times not customer friendly eg midday opening . Also a HD lead for £32 ! It may be good but the same thing was available in other shops for £10 over 200% cheaper .

28 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Excellent Customer Service. Very knowledgeable, honest, straightforward and took time to answer questions re selection of the right TV.

NO PRESSURE SALES TACTICS ... simply provided the necessary information in response to questions. Excellent. Well done.

22 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Very helpful and informative…

Very helpful and informative interaction with someone who most certainly is a credit to your company

24 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

REFUND

Got a phone call from the manager apologising because i hadnt got the discount off after spending over £300 pound, he explained there was a new lad learning the ropes & thats why i didnt get it, Andy made it right by giving me the discount which i aporeciated, i have never had a problem with the shop before & wouldnt hesitate to go back again. Ps Richer Sounds is a top shop & Andy is a great manager. Thanks Peter

27 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Told me what i needed to replace my…

Told me what i needed to replace my project audio system that have given up the ghost over 10 years old ... got a great deal and great service very happy with my purchase and a lot cheaper than the same unit from other suppliers

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Reliable and trustworthy

I have always bought my TVs from Richer Sounds. Their people are knowledgeable and helpful. When my 5 year old Samsung developed a fault, their 6 year warranty came into play and I was offered a credit towards a new TV in lieu of a repair. I was able to get a suitable replacement for not very much money - and another 6 year warranty. Person Inspoke with was helpful in answering all my questions and making the transaction easy. Honestly, just buy from these people. The price will be right and the service (and warranty) will be there when you need it.

17 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Came in to Richer sounds Prestwich …

Came in to Richer sounds Prestwich Dominic served me fantastic knowledge of products would highly recommend his service would come to this store again.

21 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

I have dealt with richer sounds for…

I have dealt with richer sounds for many years and cannot fault the service I have received from them ,always the best price on everything I have purchased. Keep up the good work

13 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Yet again great advise and support

Yet again, Andy and his team provided a great advise and support to pick my next TV from them.
I had some technical issues. I called the Prestwich branch and the Andy team were quick and efficient to solve my issue. I think this is the seventh TV and many other products I've bought from them, and this kind of service that keeps me returning. Great job guys

7 de março de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Always the most helpful service on the…

Always the most helpful service on the High Street! They go way beyond my expectations every time.

10 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Quick and easy processing of order and…

Quick and easy processing of order and great delivery service, they also have a very good contractor who instals the equipment and makes sure everything works which is well worth the money

10 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Very helpful and knowledgeable people

Very helpful and knowledgeable people. The products are very well priced and competitive. If a fault occurred with a product , I am confident that it would be resolved quickly .

9 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 4 de um total de 5 estrelas

Overall a good experience

Overall a good experience. We knew roughly what we needed and the advice received was appropriate, excepting that we believe that the adviser should have asked us about a turntable pre-amplifier as we asked about connecting one. Turned out we definitely needed one.

6 de março de 2026
logotipo da Richer Sounds - Prestwich

Resposta da Richer Sounds - Prestwich

Thanks for your feedback and general positive comment on your experience. My apologies however that the colleagues advise was not comprehensive enough when it came connecting your turntable, I agree we should have given you this information and I will go through this with the colleague as a training issue.

I do hope the system is now working as intended, of course if we can be of any help whatsoever do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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