Oli at the Reigate branch was fantastic, he promptly replied to my email when I was after a Roberts radio/cd player. Great customer service, delivery on the day I requested. The product I am deligh... Ver mais
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Veja o que dizem as avaliações
Great service - Ollie (Reigate) was particularly helpful in getting the product I was interested in into the store so I had some hands on (not a fan of doing all my shopping online). Couldn’t have ask... Ver mais
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My first visit to Richer Sounds in Reigate to purchase a TV. Very impressed by the layout of the store which provided an opportunity to easily compare the different makes and models available - somet... Ver mais
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Ordering online was a breeze. Item arrived at the store as given in the website. Easy collection instructions from the store. Overall a great experience with Richer Sounds.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contato
51 Bell Street, RH2 7AQ, Reigate, Reino Unido
- 0333 900 0081
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivered on time excellent customer…
Delivered on time excellent customer service
2 de janeiro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Usual top service from the staff at my…
Usual top service from the staff at my local Reigate branch.
Put a JBL Flip 7 speaker aside for me to pick up the next day. Great sounding speaker, the third JBL bluetooth speaker we've had for the family (on your recommendation), really excellent bit of kit.
11 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
The listening area was good.
The listening area was good.
The Arcam installation instructions are terrible.
Ken
10 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thank you for the feedback, I'm pleased that you took advantage of the Reigate store listening facility. The colleague love demonstrating the products for customers and are always happy to arrange sessions with some notice.
I'm sorry that the supplier instructions for the product weren't satisfactory however and will of course pass this on to to them, should you need any technical assistance please do get in touch with the branch direct or failing that our customer service team..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Speaking to someone
Speaking to someone, who knows what they are talking about ,and giving me the right help
7 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thank you for your 5 star review!
Resposta da Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ian the Store manager was knowledgable…
Ian the Store manager was knowledgable and guided us through a smooth purchase with a new TV (even showing us some of th ehigh-end stuff so we understood the technology comparisons between different brands).
3 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thank you for your wonderful feedback
Helpful advice and friendly service.
2 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
The good knowledge the sales staff have…
The good knowledge the sales staff have of their products.
2 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Staff helped me choose the right DVD…
Staff helped me choose the right DVD player and am pleased with its performance
1 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service and advice from John in…
Great service and advice from John in Reigate store and product delivered quickly
2 de janeiro de 2026
Resposta da Richer Sounds - Reigate
Thank you for your wonderful feedback
Resposta da Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I was able to go to a store to see the…
I was able to go to a store to see the products and receive good advice from the helpful, knowledgeable staff. The problem with my existing TV was identified and I was offered a great solution. More than pleased with our new OLED television.
31 de dezembro de 2025
Resposta da Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good product at a the lowest price…
Good product at a the lowest price available even on internet.
Very helpful and knowledgeable staff.
30 de dezembro de 2025
Resposta da Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Even checked everything we needed was in the box. Would thoroughly recommend the Reigate store
30 de dezembro de 2025
Very professional staff helpful
30 de dezembro de 2025
We purchased a Television from Reigate Branch.
We purchased a Television from Reigate .
Delivered in two days.
Being in our eighties and nineties we are not very
tech savvy so called the branch for help.
That evening the sales person that sold it to us knocked on our door and sorted it out for us.
Well Done
29 de dezembro de 2025
New TV
Brought a TV off the richer sounds website after going into my local shop and getting a demonstration. The process was easy and got £10 off with 6 years guarantee (better than John Lewis guarantee). I did a click and collect and the shop called me when my TV was in. I went to pick it up with no hassle and they helped put it in my car. Lovely TV and very happy
29 de dezembro de 2025
Television…
Staff was so friendly and helpful when we was buying a new TV they took time to explain what the TV would give us
27 de dezembro de 2025
Resposta da Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Excellent service and very helpful guys.
Excellent service and very helpful guys.
27 de dezembro de 2025
Resposta da Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful staff in the Reigate shop
Helpful staff in the Reigate shop. Great prices and huge range.
23 de dezembro de 2025
Resposta da Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
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