Richer Sounds - Romford Avaliações 

2.643
•
O TrustScore é 5 de um total de 5

4,9

73 Main Road, RM2 5EL Romford, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ws were having problems with sound (turntable via wired connected to Bose system and bluetooth to stereo headphones). Advice given by the staff and their product recommendations proved to be exce... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was referred by a long supporter who has purchased sound systems for Richer Sounds for a number of years. Googled your site and found a clearance offer on a TV. It was clearly advertised with the adve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My intended purchase was no longer available. However great advice helped me make an informed decision to buy a different product, which was higher spec but barely any more expensive. Delivery was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I phoned for advise on a new amplifier, gave my requirements to staff and straight away they recommended the Mission 778X, it arrived next day and wow the performance (especially at this price point)... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(2.643)

24.593 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Always excellent service

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.

24 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

TV for the garden

The experience of buying and even a demo of the tv were excellent as we wanted a tv for outdoors and viewing angles were important. I have bought many items from RS over the years and would definitely buy again. The staff in particular are always very knowledgable and helpful.

23 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Richer Sounds remains the gold star of…

Richer Sounds remains the gold star of customer service by which I measure ALL other companies.
Great customer service, knowledgeable staff, value for money.
They have remained consistent . 5*

29 de dezembro de 2025
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Excellent service from Steve a really…

Excellent service from Steve a really knowledgeable & helpful person. The process of purchase and delivery was flawless

21 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Tremendous

Tremendous; bought a TV from them and the service received including ease of contact and level of service made me want to buy from them again and once again they excelled.

20 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

I like Richer sounds staff

I like Richer sounds staff , they very helpful, very polite,
I purchased Bluetooth speakers, from them about 2 months ago, first set after less than a week developed a fault, I took them back to the store, the manager there was very helpful and understanding, he replaced them with a different set , which he took me in a room so to listen to the set which was already set up ,
I had a very good experience with these guys,
Thank you Richer sounds x

8 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I have always shopped here for media…

I have always shopped here for media products. The staff are extremely helpful. They grabbed a ramp for my wheelchair and helped me in.
I dealt with a guy named Steve and he couldn't have done more for me. He gave great advice and recommendations that suit my needs and my budget. I would highly recommend shopping here for a really positive experience. Also there is a 6 or 7 year warrant on TVs which I needed to use some years back and I had my tv replaced having had it for 4 years. You can't ask more that that.

25 de maio de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

The guys at romford are just the best

The guys at romford are just the best . Helpful friendly and have plenty of time for you . Keep up the good work guys and see you all soon 😊

18 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Always great to use a shop that have…

Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.

10 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Richer sounds in Gidea Park are great

Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.

3 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Bought a pro-ject turntable

I had a minor issue with a creased up turntable mat, however a manager reached out to me and resolved the issue as a matter of urgency and delivered a new upgraded mat as way of apology, (which was a factory packing issued and not the store) Fantastic company and massive thank you to Tom and of course Steve who sold me the item.

14 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.

The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.

Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Good company .I’m not a hi fi purist…

Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.

14 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Romford store accolade

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

7 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Purchased one day delivered the next, excellent.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

12 de maio de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review!

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