Richer Sounds - Romford Avaliações 

2.540
O TrustScore é 5 de um total de 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received excellent advice and customer service from Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led H... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.540)

23.773 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent advice and customer service

I received excellent advice and customer service from
Joel at Richer Sounds. Joel answered all of my questions and provided me with clear and expert advice on the purchase of my tv. Joel went over and above in advising and supporting me. I am very impressed with the high quality and standard of expertise and customer service from Richer Sounds.

2 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Got my soundbar delivered to my home the following day. A few days later got a courtesy call too see if all is ok

2 de julho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Your knowledgable staff

Your knowledgable staff, my historical support of your company, I bought my first CD Player from, what was then your only store at London Bridge, and because of its ownership, general policies, and competitive pricing 👏👏👏

30 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

I had a Samsung TV fail coming up to…

I had a Samsung TV fail coming up to the 6 year mark , the guarantee was great as I had the option of getting the TV repaired or a voucher I could use towards a new one. Decided to go for a mini led HiSense as a replacement and very happy with the quality of this new TV. The staff very helpful at processing the new order an dealing with the voucher etc , very pleased I had bought the previous TV with the guarantee.

25 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review!

Avaliado com 4 de um total de 5 estrelas

On Saturday I dealt with rich I found…

On Saturday I dealt with rich I found him knowable and friendly and patient but on Sunday I went back for a bracket I wasn’t impressed I choose a cheaper bracket then the one they tried to sell me and Paul tried to tell it might not fit but I wasn’t dealing with him

28 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for the feedback, I'm sorry of course that your second visit wasn't on a par with your first. I will arrange for the store manager to give you a call to clarify on the bracket question and ensure the situation is resolved for you.

Of course if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Helpful

Helpful, pleasant, knowledgeable staff

27 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Best price on the market

Best price on the market. Offered fast and free delivery. Process at the shop was quick and staff was lovely.

26 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

I did a price match and got a call…

I did a price match and got a call within the hour from steve at Romford . What a lovely salesman friendly helpful and funny, made my day. Also I bought the projector on the 6 year guarantee that you offer

26 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable and personable staff

Knowledgeable and personable staff, guided me to the final choice product without pressure, didn't have the product at the local store, but arranged next day delivery from a sister store that did.

23 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Always buy tv/audio from Richersounds

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all v helpful and knowledgeable of all the products. Wouldn’t buy tv or audio equipment anywhere else.

25 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for the feedback, we're really glad to hear the store team in Romford ensured the purchase went smoothly for you.

The Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Went to our local independent and they…

Went to our local independent and they were really not interested.

Phoned RS and 40 minutes later purchased new amp and arranged installation.

Very helpful

20 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Joel was a pleasure to deal with

Joel was a pleasure to deal with; very knowledgeable and helpful

17 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service & very helpful & if…

Excellent service & very helpful & if you order something it’s delivered even to their shop very quickly. I’ve bought a lot of hi Fi equipment from Richer Sounds over the years & I’ve always had excellent service highly recommended thanks.

17 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

I have bought all my audio from

I have bought all my audio from
Richer sounds romford.
They give good customer service the after care is great and they know what they are talking about.and thanks alot Graham & Joel for going that extra mile. Kevin flynn

17 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great experience overall

Great experience overall
Ordering online was easy, pricing was right, and collection from my local shop was straightforward.

15 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent service as usual

Excellent service as usual. The team here are always very helpful

12 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, courteous and very helpful

15 de junho de 2026
logotipo da Richer Sounds - Romford

Resposta da Richer Sounds - Romford

Thank you for your 5 star review!

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