Richer Sounds - Sheffield Avaliações 

1.921
O TrustScore é 5 de um total de 5

4,9

130 Whitham Road, S10 2SR Sheffield, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

No problems at all in purchasing my TV online from Richer Sounds. The adverts showed members of Sheffield staff who would be willing to assist me if problems arise. On receipt of my LG tv,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been buying hi-fi, TVs etc from Richer Sounds since the late 70's, You deal with professionals, always get great advice, the best prices and a 6 year warranty you won't find anywhere else. If you... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.921)

24.702 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Geoff from Sheffield sorted me out with…

Geoff from Sheffield sorted me out with a cracking tv. I felt his service was great and really cared about doing everything he could to make me happy.
Richer sounds is my go to shop and always be with service like this.
1 happy customer

23 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service. My last purchase went through al…

My last purchase went through as usual without any problems. I’ve been shopping at Richer Sounds for a long time and the reason I keep going back apart from the great prices is because you only find out how good a company is when something goes wrong with a product. I’ve never had a problem with Richer Sounds Sheffield sorting things out as they provide a great service and another great reason to keep going back.

21 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

One call sorted it

One call sorted it. Spoke to Conor asked advice re Tv for mother in law. all agreed and sorted arrived 3 days later job done and happy mother in law.

20 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, knowledgable and helpful team.

21 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Myself and my wife are 80+yrs old and…

Myself and my wife are 80+yrs old and our only television broke down after 5yrs and 11months of our 6year guarantee. We contacted Richer sounds and spoke to Ben, a fantastic employee of Richer sounds. With a couple of days the TV repair me were at our house, but unfortunately it needed to be taken to the workshop to be repaired. A quick phone call to Ben, who knowing our circumstances, quickly organised a loan TV until ours was repaired. Well done Richer Sounds and a special well done to BEN, thank you.

20 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 4 de um total de 5 estrelas

Pretty much everything was great

Pretty much everything was great. Service from extremely helpful staff was much appreciated and the delivery service and staff were excellent, indeed it was the best delivery service I've ever experienced.

20 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your kind feedback, especially regarding the team at the Sheffield store, and the delivery experience, which I will of course pass on to both the colleagues and the courier.

Of course if we can be of any further help to you please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Very helpful staff and easy to order

Very helpful staff and easy to order. Ordered by telesales previously and from the Sheffield branch in the last few days.In every case I have used Richer sounds there has been no pressure to buy a particular product and in every case the service including the delivery service has been fist class.

20 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Sheffield Branch, Extremely Happy All Round

Contacted Sheffield branch about a clearance item. Alex responded, repeatedly, in a timely fashion, friendly and informative. Secured a clearance item product for a bargain price, arrived in great condition in good time. Couldn't be happier in every way. Always heard good things about Richer Sounds. This experience will ensure they will always be on my list to consult, when I am looking to make another purchase. Thank you guys.

17 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great customer service

The receiver I bought had a very noticeable hum on the left Chanel and the guys at the Sheffield store made it easy to swap it for another unit…then I decided to upgrade to different model all together instead of a replacement unit and again the man who helped me was excellent (and fast!…I was parked on a single yellow line nearby-shush nobody needs to know this). Long story short it’s easy to sell something but when things don’t go well that’s when customer service really matters and, as always at RicherSounds (I don’t buy much but I’ve been a customer since the 00’s), they are nice and helpful…also know a lot about hifi funnily enough

18 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service.

Great service and advice as always.

17 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

very helpful staff and quick reply to…

very helpful staff and quick reply to my inquires, item was special order and arrived quicker than expected.

The Roberts 95i was not as expected (no issue on Richer sounds part). but the Roberts companion app isn't averrable on apple in the UK and is required to setup the streaming services/network. I had to contact Roberts support who suggested a different 3rd party app saying it was better than the Roberts App

15 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Friendly and professional

Friendly, professional guy who knew the item was after and sorted out the purchase with zero hassles. And as a former Sheffield resident spoke a language I understood.

16 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Still great after twenty years.

Well. I've been using this store for over twenty years. Quality still superb. Went into store, ordered a stereo, but is was to large !!
Went back, had another chat and oder a different one. Great product, helpful staff and excellent delivery service through DPD. Nothing to add. And thanks to Stuart too for his patience.

8 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Quick and easy

13 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Good, objective and quality advice.
Good service and professional

12 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Brilliant experience

Brilliant experience. I wanted a Robert’s Radio and whilst they didn’t have one in stock the Manager ordered one in which arrived within days. No hassle, just great service.

12 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Happy days

The most friendly helpful staff strictly from my point of view have never had cause to complain of anything nothing is too much trouble.

12 de maio de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great products and world class customer…

Great products and world class customer service!

25 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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