Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... Ver mais
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Veja o que dizem as avaliações
Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for t... Ver mais
A empresa respondeu
No problems at all in purchasing my TV online from Richer Sounds. The adverts showed members of Sheffield staff who would be willing to assist me if problems arise. On receipt of my LG tv,... Ver mais
A empresa respondeu
We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contato
130 Whitham Road, S10 2SR, Sheffield, Reino Unido
- 0333 900 0034
4,9
Excelente
2 mil avaliações
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Excellent service all round
Excellent service all round. Price matched at a very good price. Great communication throughouT. Sales staff were helpful, knowledgeable and friendly. This is the second TV we have bought from Richer sounds. The six year warranty gives peace of mind. We had to have a repair on our previous TV. The service was good. Pick up from home and delivered back in good time. Highly recommend Richer Sounds.
14 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Resposta da Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Great service from the Sheffield…
Great service from the Sheffield shop,thanks for your help.
15 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Song Bravia 32 inch tv
Good picture and nice interface on Android TV, I mainly use the TV through my BT box... My only gripe is the sound is a bit thin and lacking had to alter the bass and treble to get better sound but doesn't compare to the 20 year old Samsung of same size 32 inch tv... Love the fact that Richer Sounds offers 6 year warranty on this model and after calling the Sheffield shop the sales assistant did price match with competeter then under cut that price by another £10...The buying experience with Richer Sounds is good
18 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for your review, and for the positive comments about both the Sheffield team and your overall buying experience.
Modern TVs are much slimmer in design, which can sometimes limit the depth and richness of the built-in speakers compared to older models. There are a number of simple ways to improve this, such as the addition of a sound bar, so I will arrange for one of our team to get in touch and go through some options to help you get the best from your setup.
If you’d prefer to contact us directly in the meantime, please feel free to use the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good in store but delivery poor
The in store staff are very good but the delivery companies are well below average communication was poor & the next day delivery was cancelled on the morning of the delivery staff hung up when asked for a delivery time
16 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for taking the time to leave your feedback, and I’m sorry to hear about your delivery experience.
Whilst delivery issues can occasionally happen, in this case the delivery was cancelled due to the stock not being loaded as scheduled, we expect more from the couriers that represent us, and it’s clear this fell below the standard, particularly given the rescheduling that followed.
I can see the delivery was ultimately completed a few days later and, alongside raising this with our delivery partner, I understand our customer service team have since been in touch with to resolve the situation.
If I can be of any further help in the meantime of course, please do get in touch using the details below...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
it was easy to order and track delivery…
it was easy to order and track delivery of my new tV at a Competitive price
8 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Helpful & Friendly
Helpful, friendly. Helped us get a good deal on a pair of XM5's
13 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect, as ever!
As ever - they go over and above with their help to find the right fit for my needs. Really can’t say enough good things about them. If you want to see what exemplary customer service looks like with outstanding prices to boot…look no further. Get to Richer Sounds, Sheffield and thank me later 🤗
13 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thank you for your wonderful feedback
cheerful service and help to the car my…
cheerful service and help to the car with my purchases
12 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Resposta da Richer Sounds - Sheffield
I was of course concerned to read your feedback and have since urgently investigated. I understand that at the time of purchase, the item was out of stock and placed on order for you, as such we should absolutely have kept you updated proactively and I’m really sorry you didn’t receive a clear update since your order was placed less than a fortnight ago.
Having since spoken to you, I’m pleased to say we’ve now got this back on track, with the stock due in this week as discussed. If anything changes in the meantime, I’ll make sure you’re kept informed, and I’ll also review what went wrong with the store team so we learn from it.
If I can be of any further help in the meantime do let me know via the below address..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good advice regarding buying a new tv
Good advice regarding buying a new tv, I was kept advised about delivery and the delivery was on time.
11 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good products at good prices and…
Good products at good prices and excellent Customer Service
27 de março de 2026
Resposta da Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Superb service
I was guided to the TVs that I was interested in over the phone to your Sheffield office confirming stocks and price. Despite myself accidentally ordering the wrong product code number initially after a further phone call this was quickly corrected. This required a new shipment to be prepared which was done without fuss. The TV I wanted arriving the next morning.
9 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Resposta da Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Alex was helpful and knowledgeable and…
Alex was helpful and knowledgeable and delivery was quick.
7 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Resposta da Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Resposta da Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Service All Round!!
Excellent service all round from the initial phone call to the prompt delivery.
Olli was superb and very helpful - placed an order straight away with him and it was delivered the next day.
The price of my LG TV was very competitive, plus a 6-year warranty - thanks!!
1 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
Excellent service
Polite, helpful, knew his stuff. Richer Sounds 6 year warranty worked well for us - about 6 weeks before the end of it, our tv developed a fault that wasn't repairable, so we had money from the warranty to put towards a new tv from Richer Sounds. Very pleased with this service!
1 de abril de 2026
Resposta da Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Resposta da Richer Sounds - Sheffield
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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