Richer Sounds - Sheffield Avaliações 

1.921
O TrustScore é 5 de um total de 5

4,9

130 Whitham Road, S10 2SR Sheffield, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... Ver mais

Avaliado com 5 de um total de 5 estrelas

Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

No problems at all in purchasing my TV online from Richer Sounds. The adverts showed members of Sheffield staff who would be willing to assist me if problems arise. On receipt of my LG tv,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.921)

24.831 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish . My 4th purchase from the same shop .

30 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent Five Star Service

Prompt polite and efficient service.
Dealt with the purchase brilliantly
I was calling from East Yorkshire as the item I wanted was out of stock locally but Olli dealt with my transaction perfectly. The item was located and shipping arranged within a handful of minutes.
My purchase arrived as scheduled and was delivered with great care and courtesy.

27 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

I went to Sheffield looking for a music…

I went to Sheffield looking for a music streamer.
I asked for advice although I had an idea of which one I wanted.
Not in stock but it arrived the following day as promised.
It's a great product.

26 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

I recently bought a Cd player but had a…

I recently bought a Cd player but had a issue with quite early on.
I took it back and it was exchanged with no quibble.
Staff at Sheffield really nice, helpful and knowledgeable.
Would recommend

24 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Although I have not set up my Samsung…

Although I have not set up my Samsung HW Q990F just yet, the buying experience and price were excellent. Also the delivery company you use, BJS,
were prompt, friendly and very polite.
I used the Sheffield Branch where I spoke to Alex.
Stephen Caborn

23 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Friendly and professional service…

Friendly and professional service before and after, my son recommended you, as he'd purchased a TV from you before, thank you,

20 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Good product. Even when you accidentally install the mount upside down, it didn’t take long to remove the 4 bolts and turn the tv bracket round. Tv now firmly secured to the wall.

22 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Broomhill shop ! Go and visit ! …

The staff at the sheffield broomhill branch looked after us , listened and help !
It was the manager who dealt with us and he was a friendly helpful bloke !!

20 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great service and knowledgeable staff

Always very helpful and accommodating. Particularly appreciated the help from Olli and the post sales help over the phone from one of his colleagues.

20 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great and speedy service

Great and speedy service, can't fault the guys in Sheffield in particular Ollie and Geoff, fantastic customer service. Highly recommmend, thank you very much!

18 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Easy to order and collect

Easy to order online and TV was ready to collect the next day. Staff in shop very helpful.

16 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great service, help and advice

Great service, help and advice. Stuart was very sympathetic to an issue with my hi-fi purchase. The equipment was replaced without any fuss. I also purchased a subwoofer.
All is working to my satisfaction. Thanks very much!

15 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Wonderful service

Wonderful service. Very efficient help when choosing
My TV. With help I made my choice on Sunday
TV delivered on Monday. Thank you

15 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Great staff

Ollie was excellent at helping me to choose the right components to my new hifi.

14 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 3 de um total de 5 estrelas

If in doubt email the manufacturer …

I always use Richer sounds and they are really helpful and the prices are extremely competitive.
My last purchase was an Ortofon Concorde Blue, I went into my local branch and as usual the members of staff were friendly and helpful, I enquired about the stylus and was advised this particular product was designed for DJ’s for scratching, I was a little confused based on my research on the manufactures site and was offered a few alternatives but didn’t make a purchase due to my confusion,

I emailed Ortofon with the advice I’d been given by the store and they said the information given by the sales person at Richer Sounds was incorrect and the Concorde Bluewas the correct choice.

After I received confirmation I ordered the stylus online from Richer Sounds and it arrived in time, I fitted it and it’s amazing, I’m not blaming the gentleman in store as they can’t know everything, my advice is if in doubt e mail the manufacturers.

They almost lost a sale

12 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks very much for taking the time to leave such a detailed and balanced review. I’m sorry for the incorrect advice you were given in store regarding the Ortofon Concorde Blue however, which I appreciate was confusing, particularly when you’d already done your own research on the item.

Ortofon do produce such a stylus, specifically for scratching, but we don't range it currently. I've since raised the matter with the branch manager and his team asap, and reinforced the importance of always giving the correct advice.

I’m really pleased to hear that once you’d confirmed things with the manufacturer and ordered online, everything went smoothly and that you’re delighted with the stylus now it’s fitted. Of course if I can be of any help to you in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

After sorting through OLED tv's on line…

After sorting through OLED tv's on line and getting close to te one for me noticed that Richer Sounds seemed to have all the best prices and the bonus of a 6 year warranty included in the price. Always been happy with Richer Sounds on previous purchases so decided to go there and have a look at the TVs I was considering in the flesh. As soon as I walked in I saw which one I would be buying which was the same make as the one that had just gone faulty after 8-9 years solid service.The shop guy did not hassle me just answered all my queries and told me about free next day delivery which was ideal so I got my wallet out. Everything went great with delivery and TV is as good as it looked in the shop. Used to use Cole Brothers some times but now they have abandoned Sheffield would not consider buying without seeing, The Richer Sounds deal was better than theirs anyway. Excellent Thankyou!

13 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

I’d definitely use Richer Sounds again!

I’d definitely use Richer Sounds again!
Unfortunately there was a fault with the first tv I’d ordered but it was replaced the next day with another with no quibble whatsoever.
Olli and his team kept me in the loop and I was very impressed with the service I received.

12 de março de 2026
logotipo da Richer Sounds - Sheffield

Resposta da Richer Sounds - Sheffield

Thank you for your wonderful feedback

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