Richer Sounds - Southgate Avaliações 

1.479
•
O TrustScore é 5 de um total de 5

4,9

157-159 High Street, N14 6BP London, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. também em
  3. Loja de Eletrônicos
  4. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.479)

24.500 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Helpful advice

Helpful advice
Ease of online shopping

8 de outubro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Avaliado com 5 de um total de 5 estrelas

Incredible Richer Sounds

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He listened and understood the issue and worked hard to find a solution - which he did to my immense satisfaction. I cannot recommend him, their staff or their attitude to their customers highly enough. I truly wouldn't go anywhere else for my HiFi needs.

18 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Turntable purchase

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employees has been extremely good

29 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Wonderful

Wonderful, helpful service. Great experience all round.

28 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

For the perfect purchase experience

They were efficient in instructing whether it was compatible with my television.
Recommended a audio cable to enhance the sound
Delivery was within 48 hour, it was excellently packaged instructions easy to follow.

27 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Recently bought LG OLED48C54LA

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next day delivery! Heading back in 2 weeks for a 65"

24 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

A huge thank you to Hudson and his…

A huge thank you to Hudson and his colleagues not only for their expert advice and efficiency, but for a prompt response when I encountered a problem with a new purchase. Exceptional service as always.

29 de setembro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

I was looking for a new Project…

I was looking for a new Project turntable but didn’t want it delivered at home as I’m at work during the week.
Hudson, any the Southgate took care of everything.
He ordered it into the store so I could collect it at the weekend

23 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great Service

I recently purchased a streaming amplifier and speakers. Dan looked after me and was excellent. There was no pressure to buy and Dan spent a lot of time demonstrating different options and offered some good advice. I have no hesitation in recommending Richer Sounds and the Southgate store in particular. Following my experience at Southgate I subsequently purchased a Samsung OLED TV and Soundbar from the branch. Well done Richer Sounds!

17 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Friendly bunch at the Southgate branch

Friendly bunch at the Southgate branch. I had to return something they were very helpful. I’ll most definitely shop again for pair of speakers and AV amp. Advice given was fantastic.

15 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

5 stars again for Richer Sounds.

I've bought my last 4 TVs from Richer Sounds. As always their quality of service is top notch! Wouldn't hesitate to recommend them and I'll be buying my next tV from them when the time comes around.
5 Stars.

13 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer care, knowledgeable staff.

Prices good and very competitive, but the customer care rating is exceptional. All the staff are knowledgeable about the products the sell.
Mak is a brilliant manager as was C before him. All staff have followed in the excellent service they provide. For me, as a long term customer recently they proved they can go well beyond expectations in customer after sales care. I really hope they can keep their high ratings into the future, as no store selling TVs and Hi Fi can compare to their quality of goods, costs and customer care. There was no incentive to write this review.

Allan Bassett

17 de setembro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

We’ve bought a few tv’s from Richer…

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan.

We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the prices are very competitive, even with online orives. Our most recent TV purchase came with a 6 year warranty.

I think they may price match, however, even if they don’t, they’re so competitive on pricing, offer a long warranty and you get a personalised customer service experience.
They are definitely worth a visit.

6 de setembro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience,
I wanted to write this review on my experience with the staff at Richer sounds at Southgate store.
It has been a remarkably great experience , from dealing with Daniel , who has been very positive in making sure that I purchased the correct hifi for my needs ,which he did in a respectful manner , I had an issue with 1 of my purchases the matter was dealt with a professional manner .
Ali the store manager was very understanding with my requirements
And resolved the matter so swiftly hassle free , hudson the turntable speacilist set my turntable to the T Corina the young lady who is also so helpful who also helped me with other products was also so very professional in sorting matters out , and Mak was also very helpful and willing to step in to help out matters.
This store is definitely my favorite store
For TV and hifi well recommended.

5 de setembro de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

As good as always

Helpful guy on the phone when I called, easy payment process and quick delivery. Can’t ask for much more

29 de agosto de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

The Southgate team were brilliant

The Southgate team were brilliant. I bought an Argon turntable. Everything explained in the shop and item delivered to my home 2 days later. Really great, personal service. Thank you.

29 de agosto de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

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