Richer Sounds - Watford Avaliações 

1.651
O TrustScore é 5 de um total de 5

4,9

117C St Albans Road, WD17 1RD Watford, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Popped into the Watford branch, fantastic customer service, polite, helpful and full of knowledge when question about a pair of Sennheiser HD660s2 headphones. After a brief listen I ordered for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased a CD player and radio tuner/receiver from Richer Sounds in Watford 10 years ago. It has given excellent service but needed replacement. I went again to the store in Watford where I recei... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.651)

24.595 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good advice weighing up the options and…

Good advice weighing up the options and giving confidence in the selection of an AV receiver. Nice price too better, than any online pay them a visit

7 de dezembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Marantz Amp.

I have been getting my Hi FI from Richer Sounds Watford for the last 20 years. I always find the staff to be knowledgeable and very helpful particularly Sami, Chris and Heather. I had a good demo of the amp I was interested in buying and bought it. Many thanks Ian.

7 de dezembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Great service and value

I’d already seen the TV I wanted to buy on the website and it was the cheapest I could find on the internet. Went to see it but it wasn’t in stock at the store but I ordered it anyway on the Saturday afternoon. It was delivered the following day (Sunday) and is excellent. The service I got from Lloyd at Watford was friendly and informative, so I ended up going back a couple of weeks later and buying a Hifi system!

29 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Good service

Good service, easy phone call to place order and collection went without a hitch , friendly staff and very helpful

4 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Customer Service

Staff at the the Watford branch were very helpful.
Best customer service I've experienced in years.
Staff phoning you back when they say they will ie Heather. Anka. and Richard the engineer from Finita .

3 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

help with decision on speakers.

help with decision on speakers.
Very helpful , speakers match the receiver l have.

3 de dezembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Avaliado com 3 de um total de 5 estrelas

I really like everything about this…

I really like everything about this company, except your delivery process. They can't say it's going to be from 7AM - 1300 or
1300 - 1900 eg. To be honest next time l will try another company first.
Also the staff can be a little patient if asking questions.

29 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for the feedback although I must admit to being a little confused, the receipt information supplied links to a delivery from one of our bespoke couriers who delivered the parcels in question within the standard 3 hour time window specified the day previously.

I understand our customer service team have since been in touch with you directly to clear this up..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Quick and Friendly Delivery

Good Product. Quick and friendly delivery. Good Communications. Reasonable price.

13 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

30 years of amazing customer service

I've used Richer Sounds for over 30 years and always had great service and prices. From my AV receivers (Denon, Sony and Yamaha) to my long serving Mordaunt Short Mezzo 6 floor standing speakers it has been a great experience. Always using until recently the Milton Keynes store and having an unhurried and friendly service from Lloyd and Mark (hello chaps!). Having now relocated I used the Watford store for a flat screen and greeted by the very same Lloyd from Milton Keynes, and still with the company. Service, knowledge and purchase was first class from start to finish and great to see someone who never steered me wrong previously.

30 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Ordered Cambridge Audio CXC

Ordered Cambridge Audio CXC. No issues. Friendly, prompt and reliable service. Product great.

27 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great store

Very knowledgable staff. Been there many times before and will definitely come back.

29 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Exceptional service

Visited my local store, unfortunately item was not available there but was in their warehouse, ordered and paid at 13.00 on a Saturday and received the item at 12.30 on the Sunday! Incredible service.

29 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Chris was really helpful and…

Chris was really helpful and knowledgeable estimated delivery was 6 days, arrived in 3

29 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great price

Great price, next day pick up.
Great company led by example from the top.

27 de novembro de 2025
logotipo da Richer Sounds - Watford

Resposta da Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Trusted support with swift ordering

Was placing an order on-line but wanted to query something. Got great support to my query by Chris in RS Watford, who then went on to support my order with a link sent to process my order to my requirements. Within 3 days I had receiver the complete order - RS don't hang about in progressing orders!

27 de novembro de 2025

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