Richer Sounds - Websales Avaliações 

21.200
O TrustScore é 5 de um total de 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been using Richer Sounds for over 20 years. They are always worth checking for good deals on quality products and I often go into my nearest store to talk to the staff about what I'm interested... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

21 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(21.200)

23.568 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Just needed a simple DVD/Blu-ray…

Just needed a simple DVD/Blu-ray player. Richer sounds offered a competitive price. Delivery was within predicted time. Panasonic unit was simple to setup and worked straight away.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Blueray player.

I purchased a blueray player it was damaged in the post , they Replaced it within 24 hours superb service and they where very helpful, I highly recommend Richer sounds and will definitely deal with them again.

14 de julho de 2026
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Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Extremely Satisfied.

Delivery was speedy, the product was well packed, the delivery guy was pleasant and respectful my property, and also helped locate the item due to me being unable to lift such a large item. Extremely happy with the service you provided.

14 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great tv at a very reasonable price

Great tv at a very reasonable price. I've used Richer Sounds before, and trust their shopping experience as well as their back up.
Would really struggle to shop elsewhere.

13 de julho de 2026
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Resposta da Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Good value TVs

Good value TVs. Easy to order online and to track order. 6 year guarantee on many products.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great product and excellent delivery

Great product and excellent delivery! 📦
Thank you.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Fabulous deal on a fantastic TV £200…

Fabulous deal on a fantastic TV £200 discount and a free soundbar to boot . Great delivery service from BJS whose communication leading up to the delivery was excellent

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Parting with my cash, has never been so enjoyable

Quick and effective dispatch, from a great company with great values. Better price than anyone else, which is always a winner. Having been a RS customer for many years I am unable to fault them. Easiest and most pleasant parting with my cash ever.

I normally visit the York store where Mike, Aaron, Joe and Kev have looked after me in the past but getting into town wasn’t happening anytime soon.

13 de julho de 2026
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Resposta da Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

I got some really great advice from…

I got some really great advice from your extremely helpful experts.
The Orange Box is absolutely fantastic I love it so much. Thank you for your brilliant service. I will be back and will recommend you.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Awesome customer services and great…

Awesome customer services and great prices. I love supporting a British business with this level of customer care.

26 de janeiro de 2026
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Resposta da Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Next day delivery

Next day delivery. El rapido.

13 de julho de 2026
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Resposta da Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 4 de um total de 5 estrelas

Ordered a TV on the weekend

Ordered a TV on the weekend, received it on the Wednesday, good service.
A couple of points I’d like to make, however, when ordering from your website it clearly states next working day or nominated day, neither option was available to me.
Also, upon purchasing my initial email stated delivery by the end of the month, which obviously was worst case scenario, so your delivery promise isn’t entirely accurate.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thank you for the positive rating and comments. Premium options for delivery are available via our website, but currently for out of stock items, which the product you purchased was at the time, we're only able to offer our free 3-5 working day service. We're working with our web developers to improve this asap, and your feedback will spur us on to accelerate this.

I'm sorry that the expected date for stock appeared to be unrealistic and whilst we always aim to under promise and over deliver, please accept my apologies for any hassle caused, I will review the dates we gave directly via our buying team.

I do hope you are happy with the new TV, and if you need any further help at all please feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Excellent experience purchasing TV online

Normally buy electrical entertainment goods from Richer Sounds as they always offer a good price, plus a 6-year warranty - peace of mind when spending £500+ on a new TV! Item was delivered quickly on my specified day, it was intact and worked perfectly! Will be using Richer Sounds again no doubt!

26 de junho de 2026
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Resposta da Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

> Richer Sounds provided an excellent…

> Richer Sounds provided an excellent shopping experience. The website was well laid out, making it easy to find the product I was looking for, with clear specifications and helpful information. Ordering was simple, the checkout process was quick, and communication throughout was excellent. Overall, a smooth and professional experience that I'd happily use again.

23 de junho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Super easy

Super easy, great communication. Product is perfect. 100% would use Richer Sounds again.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Richer Sounds - One of the best experiences I've had.

Richer Sounds were such an easy company to work with, on-line. I was seeking Hi-Fi equipment & the range of options were all high end, but at extremely competitive pricing. The response was fast, and I received the equipment days before I expected it. It sounds wonderful, which may be a reflection on the manufacturer's but it's Richer who got me to that point.
In addition, I made a later error in purchasing equipment in excess of what I needed. A call to Richer was so helpful as the Customer Services chap walked me through what they would do to resolve my error. The item was returned from the carrier & I was credited in a few days. Apart from my guilt, Richer eased this uncomfortable situation. Thank you!
Richer are going to be my port of call for future electronic needs.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Lovely sound quality from the amplifier.

28 de julho de 2025
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

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