Richer Sounds - Websales Avaliações 

21.183
O TrustScore é 5 de um total de 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

21 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(21.183)

23.467 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

good product

good product, good service and a good price

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great selection of top reviewed…

Great selection of top reviewed products. Bought what i wanted and it was delivered promptly. Great service as always.

9 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Another great purchase

Another great purchase. VFM and serious quality. Customer since time began.

14 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Fab service the norm.

Fast, efficient service at a good price. Clear website and communications from both Richer Sounds (and not too much!) and from their carrier. Extended guarantee an added bonus. Had a shocking experience from another massive retailer and have learned the lesson to stick with Richer Sounds!

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Just needed a simple DVD/Blu-ray…

Just needed a simple DVD/Blu-ray player. Richer sounds offered a competitive price. Delivery was within predicted time. Panasonic unit was simple to setup and worked straight away.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Blueray player.

I purchased a blueray player it was damaged in the post , they Replaced it within 24 hours superb service and they where very helpful, I highly recommend Richer sounds and will definitely deal with them again.

14 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Extremely Satisfied.

Delivery was speedy, the product was well packed, the delivery guy was pleasant and respectful my property, and also helped locate the item due to me being unable to lift such a large item. Extremely happy with the service you provided.

14 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Great tv at a very reasonable price

Great tv at a very reasonable price. I've used Richer Sounds before, and trust their shopping experience as well as their back up.
Would really struggle to shop elsewhere.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Good value TVs

Good value TVs. Easy to order online and to track order. 6 year guarantee on many products.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great product and excellent delivery

Great product and excellent delivery! 📦
Thank you.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Fabulous deal on a fantastic TV £200…

Fabulous deal on a fantastic TV £200 discount and a free soundbar to boot . Great delivery service from BJS whose communication leading up to the delivery was excellent

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Parting with my cash, has never been so enjoyable

Quick and effective dispatch, from a great company with great values. Better price than anyone else, which is always a winner. Having been a RS customer for many years I am unable to fault them. Easiest and most pleasant parting with my cash ever.

I normally visit the York store where Mike, Aaron, Joe and Kev have looked after me in the past but getting into town wasn’t happening anytime soon.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

I got some really great advice from…

I got some really great advice from your extremely helpful experts.
The Orange Box is absolutely fantastic I love it so much. Thank you for your brilliant service. I will be back and will recommend you.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Awesome customer services and great…

Awesome customer services and great prices. I love supporting a British business with this level of customer care.

26 de janeiro de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Next day delivery

Next day delivery. El rapido.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 4 de um total de 5 estrelas

Ordered a TV on the weekend

Ordered a TV on the weekend, received it on the Wednesday, good service.
A couple of points I’d like to make, however, when ordering from your website it clearly states next working day or nominated day, neither option was available to me.
Also, upon purchasing my initial email stated delivery by the end of the month, which obviously was worst case scenario, so your delivery promise isn’t entirely accurate.

13 de julho de 2026
logotipo da Richer Sounds - Websales

Resposta da Richer Sounds - Websales

Thank you for the positive rating and comments. Premium options for delivery are available via our website, but currently for out of stock items, which the product you purchased was at the time, we're only able to offer our free 3-5 working day service. We're working with our web developers to improve this asap, and your feedback will spur us on to accelerate this.

I'm sorry that the expected date for stock appeared to be unrealistic and whilst we always aim to under promise and over deliver, please accept my apologies for any hassle caused, I will review the dates we gave directly via our buying team.

I do hope you are happy with the new TV, and if you need any further help at all please feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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