I purchased the Clarice dress in polka dot and handwashed it in cool water after the first wear. The dye ran and I contacted customer service but because the tag read dry clean only and I didn’t follo... Ver mais
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Veja o que dizem as avaliações
Rixo are my go-to when I need to feel my best. They know how to cut clothing that flatters all body types. I've never received more compliments than when I'm in Rixo! Whether shopping in store or onli... Ver mais
A empresa respondeu
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... Ver mais
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Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Informações de contato
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Reino Unido
- customercare@rixo.co.uk
- www.rixo.co.uk
4,4
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The bridal experience was so perfect
The bridal experience was so perfect - Katherine in the team was so helpful and lovely and helped me find the perfect outfit for my wedding day 😊 she made me feel very welcome and very comfortable!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear SW,
Congratulations on your upcoming big day! Thank you so much for your lovely review. We’re thrilled to hear that Katherine could help make your bridal experience so special and that you felt welcome and comfortable while finding the perfect outfit for your wedding day.
We'd love to see any pictures you may share on social media so please be sure to tag us! #humansofrixo
Kindest,
RIXO
Happy customer
Arrived quickly after ordering and really happy with my purchase as always - just gorgeous x
6 de março de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Susanna,
Thank you so much for taking the time to share your experience and for leaving us a review, it's much appreciated!
Kindest,
RIXO
Fast delivery, style not for me
Fast delivery, great customer service and stylish item. Loved the design and print of the fabric and had hoped to wear it for my special bday. However, I had to return mine as the style did not suit me- I was hoping the fabric would be more substantial/lining it would make it feel more luxurious in my opinion and hang more smoothly on a curvier figure like mine.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Elena,
Thank you so much for taking the time to share your experience. We are really pleased to hear that you were happy with the delivery, customer service, and the design of the piece.
We are sorry to hear that the style and fabric were not quite right for you, especially when it was for such a special occasion. We completely understand how important it is for something to feel just right, both in fit and quality.
Your feedback is incredibly valuable and will be shared with our team as we continue to refine our designs and fabrics. We hope we can help you find something perfect for your next special moment.
Kindest,
RIXO
I absolutely love RIXO dresses
I absolutely love RIXO dresses! I have a collection of around 15 RIXO dresses as I’ve been buying them since the company start up. The styles, colours and fabrics are all beautiful and different, standing out in a crowd. I find each can be dressed up for formal occasions or paired with flats or boots and a scarf for a more casual look, getting the best of both worlds. My first purchase direct from RIXO last month was easy and I had the opportunity to buy from the new collection prior to their public launch. Excellent, I kept all 3 dresses that I’d ordered! I particularly like the fact I’m supporting an independent company and I highly recommend this company.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Beverly,
Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to us to have your support from the very beginning and to hear that you have built such a wonderful collection of RIXO dresses over the years.
We love how you describe styling them for both special occasions and everyday wear, that versatility is something we really strive for in our designs.
Your support for an independent brand like ours means the world, and we are so grateful for your recommendation. We cannot wait to share more collections with you in the future.
Kindest,
RIXO
Love Rixo
Love Rixo, especially for dresses. I love the quality, fit and mixed patterns.
10 de março de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Donna,
Thank you so much for taking the time to leave us a review, it's much appreciated!
Kindest,
RIXO
Excellent customer service
Excellent customer service. Communication was really good and swift delivery. Beautiful dresses. Really unique. Would 100% recommend.
26 de março de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Gemma,
Thank you so much for your kind words. We’re delighted to hear you enjoyed our customer service and that your dresses arrived quickly.
We really appreciate your recommendation and look forward to welcoming you back soon.
Kindest,
RIXO
I love my jacket so much but it is…
I love my jacket so much but it is mostly polyester which is disappointing at the price point
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Eleanor,
Thank you so much for your feedback.
We're really pleased to hear how much you love your new jacket, but we completely understand your disappointment around the fabric composition.
We truly value comments like yours as they help us improve, and we will make sure this is shared with our team. If you ever have any questions about materials before purchasing, our customer care team are always happy to help guide you.
We hope you continue to enjoy wearing your jacket and that we can provide an even better experience next time.
Kindest,
RIXO
Bought a beautiful dress and also…
Bought a beautiful dress and also received great after sales service when I needed to exchange the size. Thanks so much!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Renee,
Thank you for your review. We're delighted to hear you found a beautiful dress and that our team could help make the exchange process smooth and easy for you.
Providing great service both in store and after your purchase is really important to us, so it means a lot to know we got it right.
We hope you love wearing your new dress and look forward to welcoming you back again soon.
Kindest,
RIXO
Amazing
Amazing. Went into the Marylebone shop and the ladies in there could not have been more helpful with recommendations and bringing things to the fitting room. I was very happy with the black lace cotton blouse I bought after seeing it on one of the sales girls. Lovely jewellery and dresses too!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Madeleine,
Thank you so much for this lovely review! We’re so happy to hear you had such a great experience in our Marylebone store! The team will be thrilled to know their recommendations made a difference. It’s wonderful to hear you enjoyed browsing the jewellery and dresses as well.
We really appreciate you taking the time to share this, and we can't wait to welcome you back in store soon.
Kindest,
RIXO
Overall I was impressed by the service
Overall I was impressed by the service received and the dress was simple and feminine
22 de fevereiro de 2026
Resposta da RIXO
Dear Tina,
Thank you so much for your lovely review. We’re so pleased to hear you were impressed with the service and that you love your new Amina dress.
We really appreciate you taking the time to share your experience and hope to see you back again soon!
Kindest,
RIXO
Arrived on time
Arrived on time, with Royal Mail (I prefer this carrier) Garment nicely and securely packaged. In the past a return was easy.
22 de fevereiro de 2026
Resposta da RIXO
Dear Rebecca,
Thank you so much for your kind words! We’re thrilled to hear your order arrived on time and that the packaging met your expectations. It’s great to know our returns process has been smooth for you in the past as well.
We really appreciate your continued support and hope to make every experience just as easy and enjoyable! We hope you love wearing your new Sathya dress this coming season.
Kindest,
RIXO
Excellent customer service
Placed an order overnight and sent payment. Couldn’t see the the order confirmation though. I called on the customer helpline, unusually for these days I was connected to a human. So let me thank Alannya for being so helpful and making sure I had a copy of the order straight away. The original was actually in a junk folder so that was my fault. Nonetheless a pleasing experience and thanks to Alannya again. Excellent products and great range.
3 de março de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Damien,
Thank you so much for taking the time to leave us such a wonderful review.
We’re thrilled to hear you had a positive experience and that everything was sorted so efficiently - Alannya will be delighted to hear your kind words. We hope your wife loves her new Meera dress; the Ibiza Night Sunset colourway is one of our favourites too!
Thank you again for sharing your experience, we really appreciate it.
Kindest,
RIXO
The garment is lovely but I do resent…
The garment is lovely but I do resent having spent over £600 to have to pay postage and return costs.
22 de fevereiro de 2026
Resposta da RIXO
Dear Nick,
Thank you for taking the time to share your feedback. We’re really pleased to hear you love the garment itself, the Evie dress is one of our staple favourites!
We completely understand your frustration regarding postage and return costs, especially on higher-value purchases. We appreciate that this can feel disappointing, and your comments are genuinely valuable to us. We’ll be sure to pass this feedback on internally to the relevant teams for review.
Thank you again for your honesty; it’s always appreciated.
Kindest,
RIXO
Beautiful product
Beautiful product, exactly as shown. Well packaged and reasonable delivery time.
22 de fevereiro de 2026
Resposta da RIXO
Dear Louise,
Thank you for your review. We hope you're loving your new hand charm!
We really appreciate you taking the time to share your feedback and hope you enjoy wearing it.
Kindest,
RIXO
Broken earrings!!
I contacted customer support, as a pair of earrings I have worn a handful of times, broke. This was during my Holiday. I politely asked if they could be repaired or replaced, but was told that as it was a year since they were purchased, Rixo were not willing to do anything. They actually broke, within the year, but as I was out of the country, didn’t contact Rixo until my return. I contacted them again, asking to reconsider, as I believe I should have had more than a handful of wears out of them, but my messages have been ignored. Certainly not the customer service expected. Sadly, I wont be using the company again.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Leigh,
Thank you so much for taking the time to share your review.
We’re really sorry to hear about your experience and understand how frustrating this must have been, particularly as the issue happened while you were away.
Unfortunately, we’re unable to offer repairs or replacements for pieces purchased over a year ago, we’re truly sorry we couldn’t provide the resolution you were hoping for. We do appreciate you taking the time to share your feedback and will be sure to pass this on to the relevant team.
We’re sorry we weren’t able to assist on this occasion and for any disappointment caused.
Kindest,
RIXO
Excellent customer service and lovely…
Excellent customer service and lovely quality clothes and designs!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Chiara,
Thank you so much for your kind review.
We’re delighted to hear you had a great experience with our customer service and that you love the quality and designs of our pieces. It really means a lot to us, thank you for taking the time to share!
Kindest,
RIXO
Poor service
I ordered one size, I received another. Because it's underwear they won't accept returns. Two emails went unanswered. Very poor, and I won't be buying from here again.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Julia,
Thank you for taking the time to leave us a review.
We’re so sorry to hear about your experience and sincerely apologise for any frustration and inconvenience caused.
We’re concerned to read that your emails have gone unanswered, as our Customer Care team is fully up to date on all enquiries and we’re unable to locate any correspondence relating to this. Is it possible this review may have been intended for another company? But if not, we’d really appreciate the opportunity to look into this for you as a priority.
You can contact our team directly at: customercare@rixo.co.uk with your order details so we can investigate right away! Alternatively, you can call our team on +44 (0)20 3355 9097, Monday – Friday, 9am –5.30pm GMT, and we’ll be very happy to assist.
We’d love the chance to resolve this for you.
Kindest,
RIXO
Simply fantastic dresses
Simply fantastic dresses, great service. Always feels special to receive your order nicely wrapped and sent with care and attention to presentation.
Wearing the dresses is a whole other level. A queen for the day. Thank you RIXO. Highly recommend
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Elizabeth,
Thank you for your review.
We’re thrilled to hear you enjoy not just the dresses, but the whole RIXO experience; from the careful packaging to feeling like a queen when you wear them! Your recommendation means so much to us, and we can’t wait to dress you again soon.
Kindest,
RIXO
Loved the packaging the top arrived in
Loved the packaging the top arrived in. Great sale price and the top is perfect sizing and yes- I have had compliments from other women! My second purchase from Rixo and I expect not the last!
23 de janeiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Jessica,
Thank you for your review.
We’re thrilled you loved the packaging, found the perfect fit, and are already getting compliments! It’s fantastic to hear this is your second RIXO purchase - we can’t wait to welcome you back for many more.
Kindest,
RIXO
I shop with Rixo as much as my budget…
I shop with Rixo as much as my budget allows! I have been shopping with Rixo for many years and I love the effort made with classic, feminine style. Proudly Brot
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da RIXO
Dear Zoe,
We’re thrilled to hear you’ve been a RIXO fan for many years and that our classic, feminine styles continue to be your go-to. Your loyalty means the world to us, and we’re so proud to have you as part of the RIXO family!
Kindest,
RIXO
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