Roamingmood Avaliações 

324
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I called Roamingmud to cancel my flight due to family health emergency and I had chance to speak with Ben about situation that I am in. He was amazing and professional understood situation that my fam... Ver mais

Avaliado com 5 de um total de 5 estrelas

the person who helped me is Steve. J'ai beaucoup apprécié sa patience, à répéter les informations, puisque je suis francophone et que plusieurs détails étaient difficiles à bien saisir tout à la f... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give a 0 rating, I would. You dick heads never once mentioned my ticket bring nonrefundable. I'm canceling 10 days in advance. My lawyer is already looking into your fraud of a company (a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Steve was very helpful. He provided a very efficient service. Consistently asked if I needed anything else and accommodated me. He helped me book two flights instead of one. I appreciate Steve for his... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Welcome to the Roamingmood‚ we are a leading online travel agency specializing in providing you with the very best, bargain priced flights and holidays to destinations all over the world. Best Price Guarantee Active Customer Service Secure Booking Process Within 12 Hours Cancellation Policy


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

324 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(324)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

This was a great experience.

This was a great experience..
Mr Steve, booked our flights and was Pretty good deal.. he is extremely nice while answering all questions patiently. Whenever I wanted to talk I did email and he called immediately and answered all questions again.
Thank you Steve and team.

12 de julho de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Lenny Helped

I received prompt assistance and my e-ticket was mailed to me in less than 24 hours after the first contact was made. The agent who assisted in the purchase was courteous, friendly and very helpful.

10 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Have fun in jail

If I could give a 0 rating, I would. You dick heads never once mentioned my ticket bring nonrefundable. I'm canceling 10 days in advance. My lawyer is already looking into your fraud of a company (according to online, you operate out if an African hair design studio, next door to a tattoo parlor in the Bronx. According to the BBB, you don't even exist. You are a fraud & I will destroy the lives of everyone involved in your scam!

9 de julho de 2022
Avaliação não solicitada
logotipo da Roamingmood

Resposta da Roamingmood

Dear Jake,

Your experience is of utmost importance to us and we regret your experience wasn't seamless.

We have located your reservation details based on the information you provided .After reviewing your Booking :
1. We Booked tickets for you on June 05th 2022 with your consent thru email authorization. E tickets was sent to you on June 06th 2022 and you requested to cancel the booking on 08th July .So your accusation of us being a Fraud is baseless as E tickets was sent and your tickets are all Good to travel.
2. As a Travel company we are bound to cancellation/Change policy of airlines .Email was sent to you on 08th Jul to read cancellation policies for the ticket which you have purchased.
3. As per your conversation with one of our supervisor on Jul 08th. You have been advised that your tickets are good for E Credit with the airlines which you can use for next 2 years.

We intend to get your queries/dissatisfaction resolved. Hence we request you to reply to contact our customer support line or write to them at Support@roamingmood.com anytime.

Regards,
Roamingmood

Avaliado com 5 de um total de 5 estrelas

Great service. Highly Recommend!!

Ben was great! He helped me find an international ticket for half of other websites saving me hundreds of dollars. I was skeptical at first but there were zero issues. Highly Recommend!

3 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

TOM :

TOM was extremely helpful in that once I made my reservation for one price and then the price doubled, he was able to work with me diligently until the price was only $35 more than expected. He was very professional, compassionate and thorough in making sure I was getting the best service possible. These days it is hard to find exceptional customer service that cares more about the client than trying to make a buck. Keep up the good work.

2 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Steve

Steve was very helpful. He provided a very efficient service. Consistently asked if I needed anything else and accommodated me. He helped me book two flights instead of one. I appreciate Steve for his tremendous work, I'll be calling again soon to book again!

2 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

the booking of my ticket did not work

the booking of my ticket did not work. Tom was incredibly friendly and did everything in his power to help me find another cheap alternative on the day I needed it. He was very reassuring and gave me enough time to decide and didn't pressure me. so I could take care of it in peace. I felt in good hands!

30 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased tickets and was told that the…

Purchased tickets and was told that the price was not available 2 hours later. I was then offered a 500% price increase option. Roamingmood.com has a very low trust score which indicates that there is a strong likelihood the website is a scam. Be very careful when using.

30 de junho de 2022
Avaliação não solicitada
logotipo da Roamingmood

Resposta da Roamingmood

Dear Andrew,

Your experience is of utmost importance to us and we regret our experience wasn't seamless.

We have located your reservation details based on the information you provided and will be glad to assist you with your request. We intended to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and along with Voicemail we have sent an email as well to contact us .

We intend to get your queries/dissatisfaction resolved. Hence we request you to reply to contact our customer support line or write to them at Support@roamingmood.com anytime.

Regards,
Roamingmood

Avaliado com 5 de um total de 5 estrelas

Excelent work

Max es una excelente persona y muy amable! Y se toma el tiempo para organizar la llamada para que salga de lo mejor posible .

29 de junho de 2022
Avaliação não solicitada

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