Roksh Avaliações 5

The website is hard to use, certain buttons do not work, the advertised coupon was not accepted, it took 4 hours to reach customer service on the phone

Ordered something at Hofer, Prices are completely wrong, products are missing. Full amount charged. Waiting 2 weeks without any response.
If I went to Hofer on my own it would have been 50€ with roksh it's 70€ because of 2 different fees and paying for things that won't be delivered.
Never again

Első és utolsó eset volt, hogy innen rendeltem. Még előző este betettem a kosárba mindent és beállítottam az időintervallumot, hogy másnap 12-13 óra között hozzák ki. Az első e-mail 1 óra várakozás után jött, hogy 20-30 percet fog késni a szállitás, majd egy újabb 20 perc várakozás után megváltozott 40-60 percre. Majdnem 1 órával később felhívott a futár, hogy még csak most vásárol be, de bő fél óra múlva itt van. Nos, ez nem éppen így történt, hiszen azóta eltelt már 1,5 órahossza és még mindig sehol nincs.
Nem tudom szavakba önteni, hogy mennyire botrányos ez az oldal. Soha ne vegye igénybe senki ezt a szolgáltatást.

Worst company. Customer service is useless. I used to order from them regularly but after many disappointing experiences, I'd rather take my money elsewhere.

1. Last month: delivery was delayed by 3 hours with no notification, couldn't get anyone from support to respond to my enquiries. I paid for a specific time slot and never received a refund for the delivery fee.

2. Today, I received an email saying due to a technical glitch, my order will be delayed by 10-60 mins. It arrived nearly 2 hours late and I paid for a premium time window of 9-10am. It arrived at 11:40. Was not offered refund for delivery fee. The driver phoned me to say he was outside, he then proceeded to let me know that I only had 15,000 huf worth of my 30,000 huf order. The reason he gave was because the remaining products were too expensive and he didn't know if I would want them. I would have preferred if he actually phoned me and gave me the option, because now I have to place an order elsewhere for the remaining items.

Do yourself a favour and don't order from here, it's not worth the inconvenience or stress.