19:20 - Update on my previous review, after a call from Rolec and an onsite visit, all has been rectified. A complaint is an opportunity and Rolec you have restored faith and acted with real pace an... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
19:20 - Update on my previous review, after a call from Rolec and an onsite visit, all has been rectified. A complaint is an opportunity and Rolec you have restored faith and acted with real pace an... Ver mais
A empresa respondeu
Lucasz Wozniak rang and we spent 40 minutes on phone while he instructed me how to upgrade the EVO charger to the latest software. This was tested and was successful. Lucasz was very helpful and pro... Ver mais
Rolec EV home charger with Monta app. Problems started at installation- neither Rolec or Monta were available to help the installer for hours - which I had to pay for! System has been totally unreliab... Ver mais
I received a high quality of technical support from Rolec with full understanding of the issue. The advisor listened well, took a lot of time to really help and get to the bottom of the problem and w... Ver mais
As the UK prepares for a net-zero future, Rolec plays a pivotal role in ensuring that both EV drivers and businesses are equipped for the nation’s electrification plans. With 18 years of experience in the electric vehicle charging industry and over 400,500 public and private chargepoints manufactured and installed, Rolec continues to serve the industry with its innovations in charging hardware and software. Whilst offering the UK's largest range of AC fast & DC rapid charging points, Rolec can ensure every customer benefits from first-class and quality products, suited to their requirements. From EV charging solutions for the home, commercial locations, workplace and fleets, Rolec has the reputation for delivering cost-effective, scalable solutions to suit all budgets and requirements.
Ralphs Lane, PE20 1QU, Boston, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lukasz displayed patience far beyond what I could reasonably have expected, and expertly answered all my queries in great detail & step by step, & even went back several times when I failed to grasp the detail. I simply cannot thank him enough & would commend him to anyone unsure of how to set up their charger. He is simply quite outstanding!
The technician assigned Ian was excellent- he explained the issue, fix and followed up
Straightforward and easy to use. Customer service good too
The company was incredibly helpful in resolving my EV car charger issue. They replaced the faulty one for new with no hassle. The technical expert Lucasz Wozniak was very knowledgeable and helpful. After sorting the new charger for me, he spent 20 minutes on the phone with me after it was installed to ensure it was configured and set up correctly
Impossible to get through to anyone. Every option on the phone rings for 10 mins, then goes through to reception. Then put back into the queue and do it all over again!
I recently had cause to contact Rolec regarding an issue I had with my EV charger. Lukasz was extremely knowledgeable and guided me through a few checks before advising me on some other options available to me, as the unit was now outdated regarding modern day EV’s. I would highly recommend Rolec and Lukasz in particular.
What a pleasurable experience dealing with Rolec, customer service at it’s very best, I need to call out Ben Aspeslagh in the Technical Department, absolutely outstanding, it’s pleasing to know that there’s still great people working for great companies in the UK.
Thanks Rolec, top company…
Adrian made the experience easy - he kept in touch and did not give up until the issue was completely resolved.
Thank you would recommend to everyone
I've had issues with two charge points showing faults so I contacted Rolec. Piotr got in contact and was great walking me through the steps to change the back office, he also updated and fixed all the problems.
Emily did a great job telling us all about ROLEC, great insight to the company, great talker, great people all seemed friendly, good food 👍🏼 plenty of it including biscuits and unlimited coffee etc, thanks for having me, looking forward to the journey. 😁👍🏼
Lucasz was extremely helpful and offerred very valuable advice in relation to my 7 year old Rolec.
Ellie was great, to the point and aswered my questions knowledgeably.
Como instalador, me puse en contacto con ellos por una avería de un cargador ya modelo antiguo. Atención exquisita, fluida y continua. Muy profesional el asesoramiento y el contacto.
Mi máxima puntuación!
Lukasz Wozniak was brilliant from from customer services team and helped us get all of our units back online.
Amanda L. has been fantastic in the approach, the communication and the delivery of us getting a quote for our current EV charging at our place of work.
Herself and Ryan Bird from TJ Electrical have gone above and beyond to ensure the quote process works for all involved. Looking forward to doing more business together soon.
I am not always great with tech, but Adrian explained everything so well I couldn't go wrong.
I have not had customer service like that in many years, it was an absolute pleasure dealing with you. Many thanks
Luca was very helpful to me and gave me time to understand the process ….Thanks
Great service from Lukasz Wozniak at Rolec. Quick call to resolve plug and play activation and works perfect.
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