Mike Madden visited our property to give us an idea on price! His friendly and "knows his onions" approach was truly remarkable. Mike explained everything simply but so thorough. We usually take our... Ver mais
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Veja o que dizem as avaliações
Windows and a rear door fitted. Triple glazing, to my mind is the way to go, an excellent set of products. Staff were all exceptionally professional and friendly, they couldn't be more... Ver mais
First class company . fitted windows last year in my 19 30s semi detached house highly trained friendly fitters did a brilliant job even though older homes can be more tricky t... Ver mais
The fitter was absolutely delightful. Prompt, friendly and reliable. As for the windows, they are just brilliant and expertly fitted. The house feels brighter and much more comfortable. Even in the ve... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.
Informações de contato
Unit 1 Witham Point Wavell Drive, LN3 4PL, Lincoln, Reino Unido
- 01522 522200
- info@roofriendly.co.uk
- www.roofriendly.co.uk
4,6
Excelente
99 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from the team at…
Excellent service from the team at Roofriendly. Thank you so much for our new windows. It was such a pleasure dealing with a dedicated company. I can fully recommend them.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for the kind words. We are pleased to hear you’re happy with your new windows. Our team takes great pride in being dedicated to our customers and knowing we hit the mark for you means a lot to us.
Erik
Erik came to my home to help me decide on the window design and overall options, and I couldn’t be happier with the experience. He was friendly, knowledgeable, and very patient, taking the time to explain the different styles, materials, and features in a clear and easy-to-understand way. He really listened to what I wanted and offered helpful suggestions without being pushy at all. The whole visit felt relaxed and professional, and I came away feeling confident about my choices. I’d happily recommend Erik to anyone looking for honest advice and great customer service.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for the wonderful feedback. We are pleased to hear that you had such a positive experience with Erik, our representative.
At Roofriendly, we believe that choosing new windows should be an exciting process, not a high pressure one. Erik is a valued member of our team precisely because of his patience and his ability to make technical details easy to understand. I will be sure to share your kind words with him, it will truly make his day to know he helped you feel confident and relaxed about your choices.
Thank you for the recommendation.
Warm Regards
Helen
The Roofriendly Team
Friendly and patient from sale to…
Friendly and patient from sale to survey has been excellent. I had the opportunity to make sure I made the right decision on the design of my new front door.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
We really appreciate you taking the time to leave this review. At Roofriendly, we strive to make the process from sale to survey as seamless and stress free as possible. It’s wonderful to hear that you felt supported throughout the design phase and didn't feel rushed in your decision making. Thank you for trusting us with your home improvement.
Warmest Regards
Helen
Roofriendly Team
New door fitted by Ashley
The fitter who came to fit the new front door was a very friendly amiable kind a chap and arrived on time, we are more than pleased with the job he did, the door looks very smart so thank you to Ashley for good job.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for the kind words. We’re pleased to hear you’re happy with your new front door. Ashley is indeed a fantastic member of our team and we’ll be sure to pass your praise along to him. He’ll be delighted to know his punctuality and friendly approach made such a positive impression. Thank you for choosing us.
Kind Regards
Helen
Roofriendly Team
Really pleased with the finish result
We have just had our gutters facier & soffit replaced Mark & Nathen have done a first class job & nothing was to much trouble cleaned up after them it has made a big difference to the outside of our property thank you we would definitely recommend Roofriendly
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for the review. We are so pleased to hear that you're happy with your new gutters, fascia, and soffits. Mark and Nathan are a fantastic duo and I’ll be sure to pass on your praise, they’ll be delighted to know their hard work and 'clean as you go' approach made such a difference. It’s amazing how much of an impact these home improvements can have on a property's appearance. Thank you for the recommendation.
Kindest Regards
Helen
Roofriendly Team
Graham was extremely helpful and…
Graham was extremely helpful and knowledgeable. He helped me over my concerns and I am very pleased with the service
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you for your 5 Star Review. We’re pleased to hear that Graeme was able to address your concerns and provide the knowledgeable support you needed. We understand that home improvements can feel like a big step so making sure you feel confident and comfortable is our top priority. I’ll be sure to pass your thanks along to Graeme.
Kind Regards
Helen
Roofriendly Team
Double glazing swapped for tripple glazing!
The company's Rep who came to explain the company's products in detail was very 'personable' and informative.
Having agreed our overall contract to replace all first floor windows and balcony door tjhis was timetabled swiftly.
On the day of execution the two personnel arrived on time, were very personable while carryong out removal of all double glazed window frames and panes along with the door too.
They then set to work installing the news framework for the tripple glazed replacements taking great care of established fittings and decorations such that nothing needed attention once their job was finished.
Highly recommended!
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you for such a detailed and thoughtful review. We’re delighted to hear that you found our representative both personable and informative, we believe the planning stage is just as important as the installation.
It’s also wonderful to know that our fitting team took such great care of your home and decorations. Leaving a space exactly as we found it (but with much better windows!) is always our goal. We’re so glad you’re happy with the new triple glazing and appreciate the recommendation.
Warmest Regards
Helen
Roofriendly Team
An excellent company to deal with
A family member just had Triple glazed windows fitted, the product is excelled and is cutting their heating bills also noise reduction, the fitter went that extra mile to ensure satisfaction
Because the product & staff professionalism we decide to arrange for Roofriendly to quote for French Windows plus 3 other windows using triple glasing the salesman Rob Moore was very helpful & knowledgable just waiting for a start date now
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for this wonderful review. It's great to hear that a recommendation from a family member led you to us and the triple glazing is already making a difference to the heating bills and noise levels, that’s exactly what we like to hear.
I’ll be sure to pass your praise along to the fitter for going the extra mile and to Rob Moore for his help with your new quote. We’re delighted to be working with you on your French windows.
Kind Regards
Helen
Roofriendly Team
A very enjoyable process
A very enjoyable process. The two surveyors and the fitter were fast, efficient, knowledgeable and precise.
And the resultant drop in noise from the new windows was noticeable immediately.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
We really appreciate you taking the time to leave such a positive review. Our goal is to make the installation process as seamless as possible and it’s rewarding to know our team delivered a fast and knowledgeable service. It’s great to hear the new windows are already making a difference in your home.
Kind Regards
Helen
Roofriendly Team
Rob the salesman was very pleasant and…
Rob the salesman was very pleasant and nothing was to much trouble for him, felt comfortable placing my order with the company, thank you
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for the kind words. We’re pleased to hear that Rob made you feel comfortable and looked after you throughout the ordering process. He’s a valued member of our team, and I’ll be sure to pass your praise along to him.
I would definitely not recommend this Company…
I would definitely not recommend this company as they failed to turn up for an agreed appointment on the 27th November 2025 @ 16.00 for a door survey despite confirming they would attend. They have not responded to emails, txt, fb as to why they failed to attend.
UPDATE !!!!
They've just responded to my review, guess what they're now trying to blame me for not answering a call the evening before to confirm the appointment the following day, well I can categorically say that alleged call NEVER took place and I have my phone records to back me up. !!!!
You are lying, !! if this is the standard of your customer service then I'm glad you did not get my business.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Roofriendly
Thank you for your feedback. We’re sorry for any frustration caused regarding your appointment on November 27th. To ensure our representatives time is used effectively, our policy is to telephone the evening before to confirm your appointment before every visit; if we do not receive a response, the appointment is automatically removed from our schedule.
We have checked our records and haven't found a confirmation for the appointment or any follow-up messages across our platforms. We would value the chance to investigate if there was a technical error. Please contact us directly on 01522 522200 so we can look into this further.
Kind Regards
Helen
Roofriendly Team
Fantastic sales rep in Mike
Mike was extremely knowledgeable on all products and helpful with offering advice and recommendations to ensure that the products provided were energy efficient and within our budget. A real positive experience and would highly recommend.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Roofriendly
Thank you for the 5-star review. We’re so glad Mike could provide the expert advice needed to find the right energy-efficient solutions for your project. Providing a positive, helpful experience is our top priority. We appreciate the recommendation.
Kind Regards
Helen
Roofriendly Team
Great Service
Had a triple glazed widow fitted, made a great job of it and cleaned up afterwards. The overall service provided by Roofriendly was spot on very professional and kept me informed throughout the process. Having another window fitted this January. Triple glazing is a game changer, keeps so much heat in.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Roofriendly
Thank you so much for the lovely review. We’re pleased to hear that you’re already feeling the difference with your new triple glazing, it really is a game-changer for keeping the heat in. Our team takes a lot of pride in leaving a home as clean as they found it so I’ll be sure to pass your kind words on to the installers. We’re looking forward to seeing you again.
Kind Regards
Helen
Roofriendly Team
Mike explained all the advantages of…
Mike explained all the advantages of having Roofriendly installing Fashias very clearly.
18 de dezembro de 2025
Avaliação não solicitada
Excellent work…
I've had various jobs done by Roofriendly over the last 22 years,
From Fascias, windows and doors.
I've called them out once to re adjust the door (which they promptly did)
The company is professional and friendly. And the quality of both the products and installations has been excellent.
Recommend.
I
15 de dezembro de 2024
Avaliação não solicitada
Resposta da Roofriendly
Thank you for sharing your long term experience with us. 22 years of repeat business is the best testament to our quality and service that we could ask for. We are pleased to hear that our products and installations have stood the test of time and that our team has remained professional and friendly throughout the years. We truly appreciate your recommendation and look forward to being here for you for many more years to come.
Kindest Regards
Helen,
Roofriendly Ream
Excellent service
Excellent service. I had Jamie visit and provide a quote, which I excepted and then a couple of weeks later I had Graeme visit for a survey.
Both gentlemen were polite and very professional and now I am looking forward to having my new windows.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Roofriendly
Many thanks for the kind words. We’re pleased that you’re happy with the service provided by Jamie and Graeme so far. Providing clear quotes and thorough surveys is what we do best. We can't wait to get started on the installation for you and that you enjoy your new windows.
Kind Regards,
Helen,
Roofriendly Team
Absolutely love my doors
Absolutely love my doors, from measuring to ordering and fitted they kept in contact with me to let me know when they had arrived and when they were fitting.
Really great service
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Roofriendly
We’re delighted that you’re pleased with your new doors and the service you received. Keeping our customers updated is a key part of what we do, so we’re glad you appreciated the communication. Thank you for your support.
Kind Regards,
Helen,
Roofriendly Team
I am delighted with my door
I am delighted with my door. It is so well made and has been fitted really well. A truly excellent job.
11 de dezembro de 2025
Avaliação não solicitada
Fabulous company
Fabulous company from the first phone call to the end product, if you’re considering new windows doors or conservatory I would highly recommend Roofriendly
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Roofriendly
Thank you for recommending Roofriendly so highly. We’re so pleased that you’re happy with the service and the end products. It was a pleasure working with you and we appreciate you taking the time to share your experience with others.
Warmest Regards,
Helen,
Roofriendly
Back again
Graeme was round again, fascias this time. We had him last year for windows and are very happy
11 de dezembro de 2025
Avaliação não solicitada
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