Rook Matthews Sayer Avaliações 

841
O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais

Avaliado com 4 de um total de 5 estrelas

Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take... Ver mais

Detalhes da empresa

  1. Imobiliária
  2. Agência de Imóveis Comerciais
  3. Manutenção de propriedades
  4. Companhia gestora de propriedade
  5. Corretora de aluguel de imóveis
  6. Inspetor de imóveis

Escrito pela empresa

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

841 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(841)

208 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Michael is excellent

Michael is excellent, he is incredibly helpful and efficient. I highly recommend him, especially to first time buyers, as he truly goes out of his way in helping you understand everything.

30 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

We're so pleased you felt supported by our Mortgage Advisor Michael. Thank you for taking the time to highlight him to us and recommending him!

Avaliado com 5 de um total de 5 estrelas

Market leaders

All the team at RMS were friendly and knowledgeable and their expertise was greatly valued. Thank you to Eve and Natalie!

5 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you for taking the time to leave this lovely review for our team in RMS Gosforth!

Avaliado com 5 de um total de 5 estrelas

Excellent service from RMS Fenham

Everything was absolutely perfect. Felt fully supported throughout the sale of my house RMS Fenham are an excellent estate agent and a credit to the company. Would 100% recommend anyone looking to sell or buy. Thanks to Matthew, Stacey, Steven, Dylan & Nigel.

19 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Peter, for taking the time to leave this lovely review for our team in RMS Fenham!

Avaliado com 5 de um total de 5 estrelas

Brilliant experience from start to…

Brilliant experience from start to finish staff very friendly and a massive thank you to Alistair for helping us with this whole process and going above and beyond to help us secure our mortage

23 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

We're so pleased to receive this wonderful review for our Mortgage Advisor Alistair. Thank you for taking the time to highlight him to us!

Avaliado com 4 de um total de 5 estrelas

Successful house sale

David Jones is an excellent sales manager- he’s realistic and knows the market he is responsible for inside out. Would not use the solicitor RMS recommended again.

27 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

We really appreciate you taking the time to leave your honest review! We take all feedback serious and will use your comments when referring to specific solicitors. Many thanks, RMS

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Rook Matthews and Sayer were very professional and approachable during our recent property purchase. All members of staff we dealt with were both knowledgeable and helpful but as our main contact Lorraine was exemplary in her service. Thankyou very much.

17 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Tracey for taking the time to leave this lovely review for RMS Alnwick, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

The Rook Matthews Gosforth team are…

The Rook Matthews Gosforth team are great. Always professional polite & extremely helpful. Can not praise them highly enough. When dealing with an estate it can be a very stressful time and out of all the companies we had to deal with these were hands down the best so thank you would highly recommend.

20 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Jane, for taking the time to leave this lovely review for our team in RMS Gosforth!

Avaliado com 5 de um total de 5 estrelas

I brought my first house through rook…

I brought my first house through rook mathews sayers and I could not complain about my experience with them. From the minute I put in my offer and walked into the office to the day I got my keys everything went so smoothly because of the rook mathews team. Mathew, Dylan, Steven and Sarah were all so amazing throughout my process. Id also like to 100% recommend their in house mortgage broker Ash bughio. I am so pleased to have been put through and introduced to Ash via the team at rook mathews as he is the best and went above and beyond. I am ever so grateful to how he made my process less stressful as he kept on top of everything. He answered all my questions and kept me updated with everything at all times. The whole process took no longer than 8 weeks which I couldn’t be happier with. Once again thank you so much. I couldn’t recommend you guys enough. :)

19 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Halima, for taking the time to leave this lovely review for our team in RMS Fenham and our Mortgage Advisor Ash!

Avaliado com 5 de um total de 5 estrelas

House Sale Review

From our first meeting, all of the staff at the Bedlington office provided a friendly and professional service. They were all very helpful and easy to deal with, and special thanks go to Wendy who handled our sale

8 de junho de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Colin, for taking the time to leave this lovely review for our team in RMS Bedlington!

Avaliado com 5 de um total de 5 estrelas

RMS Ashington

We have just completed our first house sale with RMS Ashington and bought our new property with RMS Blyth. We had such a stress free process thanks to Alistair, Wendy and Fiona (Ashington branch), and Michelle and Suzanne from Blyth branch. Nothing was ever too much trouble, very friendly staff and always willing to go above and beyond to help. Thank you all so much. We’ve had such a pleasant experience with our first ever house sale and felt supported throughout the whole process.

29 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Ashleigh, for taking the time to leave this lovely review for our teams! We really appreciate your kind words and recommendation.

Avaliado com 5 de um total de 5 estrelas

We purchased our home 8 months ago now…

We purchased our home 8 months ago now (been busy with a new baby) but Neil Walton helped us through every step of the process. He really made the experience smooth and stress free, and he’s a genuinely lovely man. Would absolutely recommend to everyone.

30 de setembro de 2025
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Bethany, for taking the time to leave this lovely review for Neil, our Mortgage Advisor. Congratulations on the new addition to your family.

Avaliado com 5 de um total de 5 estrelas

Amazing team

Wendy & Diane were absolutely amazing and were always in contact when I needed them. Thanks to all from RMS!

30 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Levi, for taking the time to leave this lovely review for our team in RMS Ashington!

Avaliado com 5 de um total de 5 estrelas

Nicola at Forest hall is exceptional

Nicola at Forest hall Branch is exceptional. Goes above and beyond in her daily work. She helped both myself and our daughter with our house sales, neither straightforward, we truly believe without Nicola neither sale might of happened! She is an asset to the firm!

28 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Shirley, for taking the time to leave this lovely review for Nicola in RMS Forest Hall!

Avaliado com 5 de um total de 5 estrelas

Great service

The whole process from start to finish was very smooth. The communication and advice was excellent and we had good information about viewings. The staff were all very approachable and friendly.

8 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you for taking the time to leave this lovely review for our team, we are so pleased you felt supported and received good communication throughout your property journey!

Avaliado com 5 de um total de 5 estrelas

The staff are friendly at the…

The staff are friendly at the Bedlington branch and Alister the financial adviser walks you through the process and makes it less stressful as moving can be. The girls in the branch are helpfull and nothing is too much for them. I delt with Wendy Lily and Branch Manager Claire and they were all great would recommend using the to buy and sell your house

22 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much for taking the time to leave this lovely review for our team in RMS Bedlington!

Avaliado com 5 de um total de 5 estrelas

Excellent

Ellis, Emma and Matthew were brilliant.
Got loads of viewings and a quick offer to help us get on the move.
Very proactive always available and kept us updated throughout the process.

22 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Sarah, for taking the time to leave this lovely review for our team in RMS Ryton!

Avaliado com 4 de um total de 5 estrelas

We have just completed on our house…

We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had an excellent experience with…

We had an excellent experience with Lorraine Paul at RMS Alnwick. She was effective, efficient, and maintained excellent communication throughout the process. She kept things moving, responded promptly, and was professional and supportive during what became quite a long transaction. We really appreciated her persistence and clear updates throughout.

19 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Judy for taking the time to leave Lorraine in RMS Alnwick a 5 star rating!

Avaliado com 5 de um total de 5 estrelas

Michael Storey – Mortgage Broker at Rook Matthews Sayer.

Michael Storey was brilliant through my mortgage process and put my mind at ease with it being my first time buying a house solo. Would recommend him any day.

8 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Vicky for taking the time to leave our mortgage Advisor Michael a 5 star rating!

Avaliado com 5 de um total de 5 estrelas

Excellent job by Alistair!

I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!

1 de maio de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Steve for taking the time to leave our Mortgage Advisor Alistair a 5 star rating!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais