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Avaliado com 5 de um total de 5 estrelas

Very convenient for someone looking for a stress free move to NYC. Already furnished and everything is already set up. Customer service was excellent with quick turnaround times. I would highly recomm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I just recently moved into a room using Roomrs in Harlem. I needed to move in with in the week which they were very accommodating about. The room was nice and exactly like the picture. If you find a r... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Roomrs provides great rooms with reasonable prices in the area I wanted which is why I could come to the city. The roomrs sales, leasing, and customer team are excellent and helped me with all my ques... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Moving to nyc was a huge transition, and Roomrs honestly made the housing process much less stressful. As someone relocating from another country, having a straightforward leasing process and a respo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Locadora de apartamentos para temporada

Escrito pela empresa

We design and rent thoughtful, furnished spaces for flexible timelines. Book fully furnished apartments or individual rooms for as little as 3 months with utilities and monthly cleaning included!


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

160 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(160)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Used Roomrs when I first moved to NYC - Great experience!

Roomrs was extremely responsive and answered all my questions in a timely manner. The apartment they provided was in great condition and cleaned on a regular basis. Overall, I'd recommend the service for people just moving to the city and looking to find a room quickly.

24 de outubro de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Thank you for the kind words and the recommendation! A responsive team with timely answers is the standard we hold ourselves to, so it's great to hear that came through during your stay. A well-maintained apartment with regular cleaning is part of what we bundle in to make the experience genuinely easy, especially for people moving to the city and looking to land somewhere quickly.

Take care,
The Roomrs Team

Avaliado com 5 de um total de 5 estrelas

Roomrs made moving to NYC stress free

Roomrs made moving to NYC stress free! Within a week of finding Roomrs I had a reasonably price room! It is great for interns that need something short-term. The customer service responds within a business day and is excellent with troubleshooting and problem solving. My overall experience with Roomrs was wonderful. They are reliable, legit, and affordable for all budgets.

23 de setembro de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Thank you for such a thoughtful review! A week from finding Roomrs to having a reasonably priced room is exactly the kind of turnaround we aim for, especially for interns where the timing is tight. Reliable customer service with quick troubleshooting is the standard we hold the team to, and we appreciate you calling that out. Reliable, legit, and affordable across budgets is really the whole goal.

Thanks,
The Roomrs Team

Avaliado com 1 de um total de 5 estrelas

Really unprofessional

They try to trick you with the rooms, they tell you that you get one and then they try to give you another that is half the size of the first for the same price without explicitly mentioning it.

Also, they change the prices of the rooms from one day to the next (+$200 for example) and when you ask for clarifications they just pretend that it never happened.

After all this, I decided not to rent a room from them and I asked for a refund (you have to pay a membership fee to start the application process, and they tell you that it is refundable if things don't work out ). I asked for the refund one month ago and I still haven't received any money and they just keep on telling me that they issued it but when I ask for proof they just stop responding to me.

Stay away

5 de setembro de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

This review is from several years ago and does not reflect how Roomrs operates today. We've made significant improvements to our sales process, pricing transparency, and refund handling since then. Anyone with questions about our current process is welcome to reach out at leasing@roomrs.com.
Thanks,
The Roomrs Team

Avaliado com 5 de um total de 5 estrelas

Well worth it

I moved to abruptly and Roomrs was able to provide everything I needed until I was able to go back and get my belongings. Roomrs was extremely professional, clean, and cozy. Glad I was able to experience coliving the way I did with Roomrs.

19 de agosto de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Thank you for the kind words! An abrupt move is exactly the kind of situation where having everything already in place really makes a difference, and we're glad Roomrs was able to bridge that gap for you. Professional, clean, and cozy is the standard we hold ourselves to, and it's great to hear all three came through during your stay.

Take care,
The Roomrs Team

Avaliado com 5 de um total de 5 estrelas

The easiest move ever! From the U.K. to NYC !!

Roomrs really really helped me out. I moved from the U.K. to NYC and obviously didn’t have any furniture with me. I wanted a steady, easy move in! & I got that with Roomrs, so massive thank you!! & I also loved the fact that you get a cleaner every month !! Very happy with my Roomrs experience. thank you!!

2 de agosto de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Thank you for the kind words! Moving from the UK to NYC without any furniture is a big leap, so it's great to hear the move-in process was as steady and easy as you needed it to be. The monthly cleaner is one of those perks that really does add up, especially when you're settling into a new country, and we're glad that landed for you.

Thanks,
The Roomrs Team

Avaliado com 1 de um total de 5 estrelas

Sorry, but that was nothing

Roomrs seems te be like any other website for short term lease but that impression is deceptive. I emailed them couple of times and even set up a videocall to receive more information on the listings they are offering. First, they used to show up late on the calls and/or reschedule them on short notice. Second, during the call you do not get any more than just empty words. There was no time for proper introduction of the company or any explication of the whole process. Third, their staff is responding very late or even ignoring subsequent questions. Overall, I do not recommend Roomrs if you value your time. Try one of the competitors instead!

18 de julho de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

We're sorry to hear that your experience prior to applying did not meet expectations. Punctual, informative video calls and timely responses to questions are standards we hold our sales and leasing team to, and we appreciate you bringing these concerns to our attention so we can review internally.
We'd welcome the opportunity to speak further about your experience and provide the detailed information you were looking for. Please feel free to reach out to us at support@roomrs.com so we can discuss directly.

Thanks,
The Roomrs Team

Avaliado com 4 de um total de 5 estrelas

Good service, nice option for short term lease

As COVID cases were going down, I moved back to New York to find a job. Things were uncertain for me and I didn't want to get into a longer lease. Hence, I picked Roomrs. They provided shorter lease options (3 month minimum) and were very supportive as I was finalizing the apartment from a different country. They also have good alternatives if you don't have a credit score/ guarantor. So all that hassle is taken away. The customer support was great as well. They always got back to us within a day. In my 7 months staying at rooms, I only faced one problem- the heaters were not working for a few days. Although they were fixed, but they took a week to do it. However, I was reimbursed for a space heater that I got. The apartment was very aesthetically pleasing, nicely furnished, and had monthly cleaning service too- which made it easy for me. Overall, it was a great experience with Roomrs!

8 de julho de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Divyanshi,

Thank you so much for the feedback!

We understand that not everyone is looking for the traditional one year lease, so we’re thrilled that we were the perfect fit for you!

We’re very sorry about the problem with the heater. We use every possible resource to make sure that all maintenance issues are taken care of as soon as possible.

We loved having you as a member and would welcome you back in a heartbeat! Don’t be a stranger!

Avaliado com 4 de um total de 5 estrelas

Roomrs facility was amazing and made my…

Roomrs facility was amazing and made my move into a real apt seamless and for that I highly recommend. It was clean, well kept, and highly accessible. The furnishings were updated and spacious.

11 de junho de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Julia,

Thanks for the shoutout!

We make sure that our units are of the highest quality so we’re extremely happy that you enjoyed your time with us.

Don’t forget to tell your friends!

Avaliado com 5 de um total de 5 estrelas

Amazing experience!

Roomrs were amazing to deal with. They made my international move so seamless and easy - and were so helpful every step of the way. I trusted their recommendations and found a place I loved, including the area. No question was ever too much and customer service was always exceptional. Great value and a wonderful experience. I highly recommend.

9 de junho de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Jacqueline,

It was an absolute pleasure having you with us and we’re so grateful that you chose to stay with Roomrs!

One of our top goals is to make our members as comfortable as possible in a new city, so it means a lot to us that we were able to make your experience a memorable one.

We wish you all the best and hope to meet again!

Avaliado com 5 de um total de 5 estrelas

FIVE STARS!

FIVE STARS!! Roomrs made everything so easy!!! I just showed up with my clothes and had a literal bed, closet, desk and fully furnished kitchen. My roommate and I lived in a 3BR just the two of us for 6 months--it was incredible. Roomrs is also super responsive and caring with issues that happen in the day to day. I've recommended them to all my friends moving to the city. Enjoy!

8 de junho de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Charlotte,

We understand how frustrating the normal NYC renting experience can be, so we’re thrilled that you found our services so easy.

We’re in constant communication with our members regarding anything they may need so our support team very much appreciates this wonderful review!

Thanks for staying with us!

Avaliado com 5 de um total de 5 estrelas

Working with them was very easy

Working with them was very easy! Always helped when needed!

19 de maio de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hi Eduardo,

Thank you so much for spreading the word!

We understand how hard the traditional rental experience is so we’re always happy to help with this.

If you know anyone looking for a room in NYC, you know where to send them!

Avaliado com 5 de um total de 5 estrelas

A Great Stay!

I just finished a short stay with Roomrs and loved it! They were super helpful in being accommodating and preparing me for my stay! Even after I moved in they continued to be helpful and provide great service. I would totally recommend them to others looking for housing on short notice, and I myself would be happy to house with them again!

12 de maio de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hi Riki,

Thank you so much for the great review!

It means so much to us that you found our services so helpful! Thanks for staying with us!

Avaliado com 5 de um total de 5 estrelas

Roomrs was super impactful to my move…

Roomrs was super impactful to my move to New York City. At the very last minute I was looking for places to stay and Roomrs was that open door for me. Getting started and all moved in with Rommrs was super easy and the customer service was on point and very responsive and met the needs of everyone. I would recommend Roomrs to anyone looking for short or long term stay. I enjoyed my time with Roomrs and will most definitely stay with them again.

10 de maio de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Sydney,

Thank you so much for the kind words!

Our Support team prides themselves on being so responsive and making sure that any issues are resolved as soon as possible.

We thank you for being part of our community!!

Avaliado com 4 de um total de 5 estrelas

My roomrs experience was all I expected and more!

My roomrs experience was all I expected and more! Most notably I had wonderful roommates in the perfect location. It was indeed fully furnished, with almost all necessary appliances provided. My room was a good size and had massive closets too! The cleaning service once a month was a nice bonus as well. At one point my toilet did break off the wall due to poor design and there was not much light in the kitchen or common room due to the strange layout. However, my overall experience with roomrs was good and just what I needed!

18 de abril de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hi Julia,

Thank you for all of your feedback!

We’re so glad that we were able to provide you with such a great experience. We like to make sure that all of our buildings are in the most convenient locations so our members can take full advantage of the surrounding area.

We’re very sorry about the lighting. We take this type of feedback very seriously so we can make the proper adjustments to provide an even better experience.

If you ever find yourself in NYC again, please don’t be a stranger.

Avaliado com 5 de um total de 5 estrelas

A great co-living service provider

I used this co-living service for almost 2 years. They provided the service at a great price including everything(Kitchen utensils, Internet, gas, electricity, monthly cleaning, etc). In addition, the step of making the contract is simple, so you can start/end your life easily.
Sometimes room photos are slightly different from actual ones, but the room is clean and I didn't have any big issues.

14 de abril de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Hiroyuki,

We were so happy to be of service to you for almost 2 years!

Simplicity is something that we take great pride in. We know how tough the rental and moving process can be, so it’s our goal to make the entire process as easy and seamless as possible.

Thanks for the awesome review – it really means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Roomrs was great!

Roomrs was great. I was surprised at how responsive the support team was. I thought the price was great and though I was nervous about the roommate, he turned out to be great. Having everything there (utensils, bed and linens, cookware, internet) was a gamechanger. Roomrs was my first co-living experience and I would recommend them.

18 de março de 2021
Avaliação não solicitada
logotipo da Roomrs

Resposta da Roomrs

Hey Albert,

We know how tough the renting experience can be, so we’re so glad to have made your stay so memorable!

Our support team strives to do whatever they can to make sure that you're comfortable every step of the way.

If you’re ever looking for a place to stay again, we’d love to have you back!

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