Route 101 Ltd. Avaliações 

Route 101 have been an excellent partner throughout our customer service technology journey. Their team are true experts in their field, bringing deep knowledge, practical advice, and a clear understanding of what makes a contact centre successful.

They took the time to understand our requirements and recommended the right technology solutions to support our business, helping us make informed decisions with confidence. Their expertise, professionalism, and willingness to share best practice have been invaluable.

Beyond their technical capability, Route 101 have been a great cultural fit. They are approachable, collaborative, and genuinely invested in achieving the right outcomes. I would highly recommend them to any organisation looking for an experienced and knowledgeable contact centre technology partner.

⭐⭐⭐⭐⭐ Outstanding partner from start to finish

We couldn't be happier with our experience working with Route 101. From day one, their project management was excellent — organised, transparent, and always keeping us informed on progress and next steps.

What really stood out was how much time they invested in understanding our actual pain points before jumping to solutions. Rather than pushing a one-size-fits-all product, they took the time to map out our customer journey in detail and identify exactly where things needed urgent focus. That groundwork made all the difference.

They then matched the right technology to our specific needs, rather than shoehorning us into whatever platform they happened to be selling. It felt like a genuinely consultative approach, backed by real technical depth.

On top of that, the team brought forward-thinking ideas to the table — anticipating challenges we hadn't even considered yet and building solutions with room to scale. It's clear they employ genuine industry experts who know their field inside out.

Overall, a fantastic experience. Highly recommend Route 101 to anyone looking for a technology partner who actually listens, understands, and delivers.

We recently partnered with Route 101 to redesign and rework our Help Centre and FAQs on Zendesk, and I couldn’t be happier with the results. The team at Route 101 have been absolutely fantastic – their presentation, advice, and flexibility were top-notch from start to finish. Everyone I worked with at Route 101 has been an absolute dream, but a special mention must go to Tessa Pearce, Carole McNally, and Jordan Kane. Not only did they deliver the project ahead of schedule, but their authenticity and willingness to go above and beyond – even helping with queries outside the scope of the project – were truly impressive. Thanks to their hard work and dedication, our new Help Centre is better than I could have imagined, and the entire process felt smooth and collaborative. I would wholeheartedly recommend Route 101 to anyone looking for a knowledgeable, supportive, and results-driven partner.

I’ve used Route101 to implement a new Zendesk solution for my business. I’ve been really impressed with their team, Pete, Mark, Charlie, Liam have simply been awesome. I’ve no hesitation in recommending this company.