Rowlands Pharmacy Avaliações 

775
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Staff are good. Medication can be hit or miss at the Drumsagard Rowlands In Hallside. Seriously thinking of changing Pharmacy. Can the not have a Q to pick up prescription that have either been... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Farmácia

Escrito pela empresa

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

775 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,0

Todas as avaliações

(775)

234 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Staff are fantastic and always go above…

Staff are fantastic and always go above and beyond

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Colin,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Professional and attentive!

I recently visited the pharmacy after my 2 year old developed a rash. Not being able to get a doctors appointment I wanted the advice of a professional. The IP pharmacist who assessed my child was professional, attentive and extremely knowledgeable. She offered her advice and guidance on the best treatment and was able to keep him calm whilst doing so. The treatment she provided has since worked. Would definitely recommend this pharmacy and in particular the IP pharmacist here.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Aynsley,

Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Suzanne was very thorough and very…

Suzanne was very thorough and very helpful.
East Kilbride shop.

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon David,

Thank you for your wonderful feedback, I will ensure that this is reaches the East Kilbride Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Great help and advice

Suzanne was very helpful and empathic towards myself. She asked me a lot of details and advised on what should I do if I do not start feeling better.
I visited the pharmacy on 2 Alberta Avenue, East Kilbride.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Madalina,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Pharmacist was amazing

Pharmacist was amazing. Went through all details and examination. Amazing customer service. Nice and friendly

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Lisa,

Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 1 de um total de 5 estrelas

Joke of a pharmacist …

Will not be visiting the new pharmacy in milnrow Rochdale again. They would rather have loud conversations with each other than serve. The pharmacist was having a long conversation with a friend laughing and when she finished she came to serve. 15 people waiting and it wasn’t a pharmacy talk it was about her buying something for her feet and her dad. Shocking behaviour when there are a bunch of old people that can’t stand waiting to be served. And three mistakes made while I was in there for 10 minutes. Never again

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good morning Jill,

I am sorry to learn of your recent poor service when using our Milnrow Health Centre Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards

Chelsea

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, friendly helpful staff, definitely an asset to our community. Always helpful with problems, prescriptions always as should be. The Staff are a credit to the Pharmacy.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good morning Hilary,

Thank you for your wonderful feedback, I will ensure that this is reaches the Borras Park Pharmacy Team and that they are recognised for all of their hard work.

Kind regards

Chelsea

Avaliado com 1 de um total de 5 estrelas

​I won't be returning if this man is…

​I won't be returning if this man is working. I was in the shop buying for some holiday bits, a staff member Mick (or Nick) i think thats what someone said, being really nasty and bossy to other staff.
I have to say, I feel this is probably not the first time he has been bullying towards them.
Not a environment i would want to come to work in. Poor staff

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Izzy,

I am sorry to learn of your recent poor service when using our Five Lane Ends Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Ten out of ten Pharmacy

All of the staff at Borras Park Wrexham Pharmacy are incredibly helpful regardless of how busy they are, nothing is too much trouble from advice to service. The counter staff were dressed up for Halloween bringing a smile to customers faces

24 de janeiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Borras Park Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 1 de um total de 5 estrelas

We follow a policy even if it’s a bad policy …

Sadly I cannot recommend Rowlands following a really unsympathetic and unhelpful experience regarding my medication. Having got a text to say my prescription was ready on Monday when I went to collect on the Thursday I was told that one item was no longer available. This is a med that cannot just be stopped and I had one tablet left. I enquired why I was not informed by a quick call or free text to let me know the situation so I could take action and was told that they ‘didn’t have time’ to do this and also ‘didn’t have time’ to check if any other pharmacy had a supply. I was saddened by the lack of customer care in this instance and an outright unwillingness to assist me in resolving what is a worrying medical issue. I now have to book an emergency GP appointment to try to sort out this out and I will no longer be using Rowlands for my pharmacy needs. I asked a few of my friends/family of their experience with other pharmacies and all were shocked by my experience, indeed some highlighted how helpful their pharmacy had been by contacting them if there were dispensing issues. It seems that Rowlands pharmacy policies just don’t factor in any customer care/communication because clearly they keep their staff too busy with other matters.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Avaliado com 1 de um total de 5 estrelas

The staff have no human empathy or…

The staff have no human empathy or professionalism. I was straight up lied to on the phone because someone had no idea what they were talking about and gone repeatedly without medication because of Thier inability to communicate with customers. Will be moving pharmacy

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning Becca,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Avaliado com 1 de um total de 5 estrelas

Well what can I say

Well what can I say! Bought 2 items at Wythenshaw hospital today! Not offered a receipt! Thought it was expensive so….. I went back and checked the prices! Overcharged by over 5pounds!!!! Raised this with last at counter - gave me back my five pounds! No apology no explanation! I know what I think about this! Beware!!!!!

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good morning Mr Forth,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards

Chelsea

Avaliado com 4 de um total de 5 estrelas

Fantastic Pharmacist

The pharmacist I saw today at my consultation was just wonderful (so sorry I didn’t catch her name) I woke up this morning with awful throat pain turns out it was viral AND bacterial tonsillitis the pharmacist prescribed me antibiotics she was very thorough and caring what a fantastic pharmacist she is, examined my tonsils and explained everything very clearly, as well as to keep an eye out for red flags and what to do if the illness does not improve. The pharmacist even checked my oxygen levels. I phoned the pharmacy at 10am she was able to book me in for 10:30 the same day all very smooth sailing after my own doctors surgery couldn’t see me today as they could only see ‘emergency patients’ Very happy with this Pharmacy First service.

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Rebecca,

Thank you for your wonderful feedback, I will ensure that this is reaches the Leigh Park Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Excellent, knowledgeable and understanding

I went into Rowlands in Barrhead today with an eye issue and an issue with my baby, I was served by a girl named Kirsten and she was great, she put my mind at ease and gave me her time, I have had a few bad experiences with other pharmacies in Barrhead so it was refreshing to have someone so knowledgeable and understanding and also nice, I would like to give a big THANK YOU and I will be using Rowlands as my new pharmacy from now on.

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Barrhead Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 1 de um total de 5 estrelas

Booked a flu jab a week ago using the…

Booked a flu jab a week ago using the NHS app. I turned up at the appointment time only to be told they had none left? I explained I had booked it a week ago but staff where not helpful at all I asked why couldn't they have let me know earlier but they could not give a reason. I tried to book another appointment elsewhere on the NHS app but it now thinks I've had my flu jab. This Rowlands Pharmacy could not have been less interested, very poor service

20 de novembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Chris,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards

Chelsea

Avaliado com 1 de um total de 5 estrelas

Disgraceful service.

Prescription initially rejected, then accepted. Had to wait two days for a prescription that should have been next.
Who are these people that determine what they will supply and when?
I understand that an emergency prescription can take 48 hours!!!!! And that our local branch cannot carry stocks of medication!!!!
What a disgraceful service.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Paul,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards

Chelsea

Avaliado com 1 de um total de 5 estrelas

Absolute joke of a pharmacy

I work for a care agency and the service at our Rowlands pharmacy is woeful!
We phone ahead to make sure our client medications are ready - every time there is something missing, not packed or forgotten. Sick and tired of it. Have spoken to the staff and explained but they just shrug - no apologies, they just don’t care. Rowlands are an absolute joke. Customer service is non existent!!

19 de novembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Afternoon Sharon,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Excellent service, brilliant experience

Visited today for my unwell daughter with suspected tonsillitis. this Pharmacy does Pharmacy first and my daughter was seen quickly. The pharmacist Haroon and other members of staff were brilliant - no long wait times and excellent service.

15 de novembro de 2025
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning Luke,

Thank you for your wonderful feedback, I will ensure that this is reaches the Five Lane Ends Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

For me the best

Hi I like to write a review of Rowlands pharmacy in George Street Aberdeen
I know opinions are personal views and I give Rowlands pharmacy on George Street 5 Stars ✨✨✨✨✨
For me it's the best pharmacy
Friendly staff ⚕️ very great pharmacists that are their to help with any question and advice
I get my prescriptions send there they update me via text or phone call when it's ready and if their is only part of it they make sure I get it asap
A pharmacy I fully trust . As said they friendly take time to listen to you and give the best advice
A very big thank you to all of the Rowlands pharmacy on George Street in Aberdeen ✨✨✨✨✨🙏🙏

10 de novembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning Ursula,

Thank you for your wonderful feedback, I will ensure that this is reaches the George Street Pharmacy Team and that they are recognised for all of their hard work.

Kind Regards
Lauren

Avaliado com 1 de um total de 5 estrelas

Just awful

Just awful - awful service and awful staff.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning Jane,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

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