RPGSHOW.COM Avaliações 

267
•
O TrustScore é 4 de um total de 5

4,2

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Avaliado com 5 de um total de 5 estrelas

I’ve worn wigs for well over 20 years and the wig I ordered from you is thee best by far. Everything about it from ordering options and selections to the ongoing updates about my purchase until I rece... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The wig was beautifully presented with lots of great bonuses like luxury black drawstring bag, high quality black box for storage, wig net, headband for melting lace with glue, lace trimming set, d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refun... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo
  2. também em
  3. Loja de Roupas

Escrito pela empresa

RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

267 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(267)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Pleased

I am very happy a no d pleased with the wig name Ophair002. I am also pleased with the customer service at RPGSHOW. I had them custom my head measurements because my head is very small. They got the measurements right, the wig fits well. Thank you RPGSHOW!

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Shelly,

Thank you so much for your kind words and for choosing RPGSHOW!

We are thrilled to hear that you are happy with the wig Ophair002 and our customer service at RPGSHOW. Ensuring a perfect fit for your small head was our pleasure.

We appreciate your feedback and look forward to serving you again in the future!

Warm regards,

Customer Care Team
RPGSHOW

Avaliado com 5 de um total de 5 estrelas

I absolutely love it

I absolutely love it! It’s perfect will be making another purchase soon.

23 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Priscille,

Your words of appreciation truly warm our hearts!

We're thrilled to hear that you absolutely love your purchase from RPGSHOW. Your satisfaction is our top priority, and we can't wait to assist you with your next purchase.

Thank you once more for your invaluable support and for being a part of the RPGSHOW family!

Warm regards,

Customer Care Team
RPGSHOW

Avaliado com 5 de um total de 5 estrelas

Easily the best wigs I’ve ever owned

Easily the best wigs I’ve ever owned. Been buying them for years, all exceptional quality. Excellent customer service. The gorgeous styles bring me back time and time again.

22 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear AHC,

Thank you so much for your kind words and continued support!

We are thrilled to hear that you have been enjoying our wigs for years and find them to be of exceptional quality. Our team is dedicated to providing excellent customer service, and we are delighted that you appreciate the gorgeous styles we offer.

Your continued support means the world to us!

Warm regards,

Customer Care Team
RPGSHOW

Avaliado com 1 de um total de 5 estrelas

I use to drop $500-600 on RPG Show…

I use to drop $500-600 on RPG Show easily every few months for way too often for YEARS 5+ yrs. But, recently I stopped purchasing from them because they stopped caring about what kind of quality they were sending me. It happened for my last 3 wigs in a row. I’d come to the belief they changed management or ownership bc my last 3 purchases had not been good quality. Not even to put on to attempt to fix it myself or invest the time/money it takes to fix it at my local beauty salon, or the inconvenience to return it (especially if it was bought at a discount rate). So, I switched to Hairvivi, they’re more expensive but I haven’t gotten any bad wigs from them ‘yet’. It’s been about a year since I left RPG Show but I want to return so bad to try the new Max wigs with the cut out ears and detachable combs /velcro . But, it gives me anxiety bc I spent soooo much money with them and they ended up not caring about me after a while or asking how to fix it.

Problems I started experiencing with RPG show wigs that made me leave:

Sometimes bad cut , wigs cut crooked this is fixable. I would take it to a hairstylist (pay extra) to fix it.

Lines of demarkation on colored wig examples: Ombre wigs or balayage wigs colors not blended well. Terrible problem to deal with but sometimes fixable with make up or sharpie pen.

Hair tracks not fully sown on to the end. Easy enough fix but shows inconsistency and an Inconvenience to me.

Hair sown in uninformed directions causing hair dents to make hairs lay down in usual directions. This was the WORST of all the problems and require wig deconstruction, than a reconstruction. This problem makes the wig unwearable, just throw the whole wig away. Too too difficult to fix.I purchased one of these from RPG show and because it was a discounted wig I could not return it for a refund or store credit. The wig was still in the hundreds of dollars.

You have asked why Hairvivi? Bc they currently offer the same quality of wigs you use to make when I 1st started purchasing from RPG Show 5+ years ago. That’s why.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Myra,

We truly value your loyalty and are deeply sorry to hear about your recent experiences with our products. Your feedback is important to us, and we understand your concerns about the quality of the wigs you received. Please know that we are committed to addressing these issues and ensuring that every customer receives the high-quality products they deserve.

We invite you to reach out to our customer service team at your convenience via email at tina@rpgshow.com. Your satisfaction is our top priority, and we would love the opportunity to make things right for you.

Thank you for considering giving RPG Show another chance. We appreciate your support over the years and hope to regain your trust.

Warm regards,

Customer Care Team
RPGSHOW

Avaliado com 5 de um total de 5 estrelas

Forever customer!

The unit, the service, the quality, the price are always perfect.

19 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Billie,

Thank you so much for taking the time to share your wonderful feedback with us!

We are thrilled to hear that you find our unit and service to be consistently perfect. Your satisfaction is our top priority, and we are delighted that we have met your expectations.

Your kind words and continued support mean a lot to us. We truly appreciate your feedback and look forward to the opportunity to serve you again in the future.

Thank you once again for your valuable support!

Warm regards,

Customer Care Team
RPGSHOW

Avaliado com 5 de um total de 5 estrelas

The BEST

I am so in love with this wig! I really thought you couldn't get a Yaki wig to hold a curl but boy o' boy was I wrong. It holds a curl for days. It's just BEAUTIFUL. I love it, random people love it. I am hooked and you will be WHEN you get it. I am saying when because you will definitely want it. Details listed below:

Modernbeauty 014
Length 16 Inches
Texture Yaki
Knots Deep Bleached
Edges Deep Plucked
Lace Color Medium Brown
Density 200%

5 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Regina,

Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you are in love with your wig Modernbeauty014 in 16 inches with Yaki texture.

Your kind words truly mean a lot to us, and we are delighted that you are enjoying your new wig and receiving compliments from others as well. We take pride in providing high-quality products that bring joy to our customers, and we are so glad that you are hooked on your new look.

Thank you once again for choosing RPGSHOW. We appreciate your support and look forward to serving you again in the future.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 1 de um total de 5 estrelas

It's a hit or miss with their wigs

It's a hit or miss with their wigs. The last wig I received about a month ago. It was beautiful for about 3 weeks. After that I could not do anything with it. The tangling was so bad it looked like a rats nest. I will not be ordering from any of their sites again. Rpgshow, Rpgoutlet or MyFirstWig!

9 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear DCS,

Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the disappointment you experienced with our wigs.

At RPGSHOW, our commitment to exceptional customer service and top-quality products is unwavering. It saddens us to hear that we did not meet your expectations on this occasion. Please rest assured that your feedback is of utmost importance to us, and we are dedicated to addressing and resolving any issues you have encountered.

We apologize for any inconvenience this may have caused you and sincerely appreciate your understanding in this matter. If there is anything we can do to rectify this situation or assist you further, please do not hesitate to reach out to our customer service team [tina@rpgshow.com] .

We look forward to the opportunity to serve you better and make amends for any shortcomings you have experienced.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 1 de um total de 5 estrelas

The WORST wig company

The WORST wig company! Don’t believe the YouTubers promoting them they get different Wigs from what we buy! I bought a week from them for $500 and the Wig I bought was supposed to be customised with bleach nots… but it wasn’t bleached and I paid extra for the customisation as well. Also I bought it dyed and when I washed it a whole bunch of black dye was running out of it. I washed it about five times and it still runs heavily black! It also tangles and sheds immensely and I literally just bought it a month ago and I’ve only worn it twice and this is everything I’ve gone through… just terrible!!

8 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Good Edi,

We are genuinely sorry to hear about the challenges you have faced with your recent purchase from RPGSHOW. Your feedback is crucial to us, and we deeply regret any disappointment or inconvenience you have experienced.

We understand your desire for a more seamless and natural look with your wig, and we appreciate your choice of the 'light bleach' option. To achieve an even more invisible effect, we recommend considering our 'deep bleach' selection in the future, as it may better suit your preferences.

Regarding the color fading issue you faced with your Jet black dyed wig during the cleaning process, we deeply regret any inconvenience this may have caused. Please know that initial color fading is a common occurrence with dyed wigs, particularly in darker shades. With subsequent cleanings, this issue typically resolves itself, leading to a more stable color appearance over time.

Our dedicated customer service team has been actively trying to reach you via service@rpgshow.com to address and resolve the issues you have encountered. We are eager to collaborate with you to find a satisfactory solution and restore your confidence in both our products and services.

Your feedback is invaluable to us, and we are committed to making things right. I kindly ask you to check your email and get in touch with us at your earliest convenience so that we can further assist you and ensure your complete satisfaction with RPGSHOW.

Thank you for bringing these matters to our attention. We are committed to providing you with the exceptional experience you deserve and hope to regain your trust in our brand.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 1 de um total de 5 estrelas

Terrible company/Terrible customer service

I’ve ordered from this company before. No problems in the past. Now… Terrible company! They do not live up to their promise. I ordered a wig and once I received, I immediately wanted to send it back. It was nothing like the picture and I paid over $600.00 for this wig. I emailed the customer service email requesting to send back. They requested pictures for proof I guess so I sent it over. They stopped responding. I emailed and emailed and never received a response. I did not want to write this review because I know how bad it can hurt a business but this is ridiculous and extremely poor customer service.

1 de janeiro de 2025
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Devon,

We extend our sincerest apologies for the recent inconveniences you encountered with our services. Your feedback is invaluable to us, and we deeply regret any inconvenience you have faced.

We are truly sorry to hear about the discrepancies with the wig you received and the challenges you faced in attempting to return it. It is unacceptable that you did not receive a timely response from our customer service team, and we understand your frustration.

Our team has already reached out to you via service@rpgshow.com to address your concerns and facilitate the return process for the wig. We are committed to making this right and providing you with the level of service you should expect from us.

Once again, we express our deepest apologies for any inconvenience you have faced. Your patience and understanding are greatly appreciated as we strive to resolve this matter to your satisfaction.

Thank you for bringing this matter to our attention. We are dedicated to regaining your trust and hope for the opportunity to serve you better in the future.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 5 de um total de 5 estrelas

Tina and team always do a great job

Tina and team always do a great job! I love the last full lace they prepared for me. I had the density customization and it is great! The hair is Burmese with curls to the roots. No matting or shedding. Thanks!

13 de dezembro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Wanda,

Thank you so much for your kind words and for taking the time to share your experience with us!

We are thrilled to hear that you are loving the full lace wig we prepared for you, especially with the density customization.

At RPGSHOW, customer satisfaction is our top priority, and we are dedicated to providing high-quality products and excellent service to our customers. Your feedback motivates us to continue delivering the best possible experience.

Thank you once again for choosing RPGSHOW!

Warm regards,

Customer Care Team
RPGShow

Avaliado com 5 de um total de 5 estrelas

RPG Show has been a reliable source for…

RPG Show has been a reliable source for me for quality wigs at this price point. Their wigs are accurately shown on the website and customer service have always been responsive whenever I had questions or concerns about an order.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear MarjorieG,

Thank you so much for your kind words and for choosing RPGSHOW as your go-to source for quality wigs.

We are delighted to hear that you have found our wigs to be accurately represented on our website and that our customer service team has been able to address your questions and concerns promptly.

Ensuring that our customers receive the best products and service is a top priority for us, and we are thrilled that we have been able to meet your expectations in terms of quality and responsiveness. Your feedback is invaluable to us, and it motivates us to continue providing the best possible experience for our customers.

Thank you once again for your support and for being a valued RPGSHOW customer.

Warm regards,

Customer Care Team
RPGShow


Avaliado com 5 de um total de 5 estrelas

Top quality wig…

Very happy with the quality of the wig I received from RPGSHOW. The wig was so natural and the customer service was great to accommodate my requests of customisations. Overall, this will be my go to place for wig purchases.

12 de dezembro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Hushan,

Thank you so much for your kind words and for taking the time to share your experience with us!

We are thrilled to hear that you are extremely satisfied with the quality of the wig you received from RPGSHOW. It's fantastic to learn that the wig felt natural to you and that our customer service team successfully fulfilled your customization requests to your liking.

Your trust in us means a great deal, and we are honored to be your preferred choice for wig purchases.

Once again, thank you for choosing RPGSHOW. We eagerly anticipate the opportunity to serve you again in the future!

Warm regards,

Customer Care Team
RPGShow

Avaliado com 5 de um total de 5 estrelas

I love this unit

I love this unit. It’s one of my favorite ones. Customer service is always excellent and I highly recommend!!

15 de outubro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Dianisha,

Thank you so much for your wonderful review!

We’re delighted to hear that you love your unit and consider it one of your favorites. It’s our pleasure to provide excellent customer service, and your recommendation means the world to us.

Thank you again for choosing RPGSHOW. We look forward to serving you again soon!

Warm regards,

Customer Care Team
RPGShow

Avaliado com 5 de um total de 5 estrelas

These Wigs Are Sexy AF!

This company is my absolute favorite for sexy beautiful glamorous wigs! Every piece I’ve bought is beyond stunning—unique, bold, and absolutely gorgeous. I get endless compliments every time I wear one, and the quality is consistently incredible. These wigs make me feel confident and glamorous, whether it’s for a special occasion or everyday wear. If you’re looking for something extraordinary, look no further!

26 de setembro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear DrPayne,

Thank you so much for your incredibly kind words and for taking the time to share your experience with us! We are thrilled to hear that our wigs have brought you so much joy and confidence. Your satisfaction and happiness are truly our top priorities, and we are delighted to know that our products have exceeded your expectations.

It's customers like you who inspire us to continue delivering exceptional quality and unique designs. We are grateful for your support and loyalty, and we look forward to providing you with more stunning pieces in the future.

Thank you once again for choosing RPGSHOW. We appreciate you!

Warm regards,

Customer Care Team
RPGShow

Avaliado com 5 de um total de 5 estrelas

Absolutely love this wig!

Absolutely love this wig!! It looks so natural that people think it’s my own hair! The hair is just the right amount of thickness for me and the Yaki looks like relaxed hair. Definitely a winner!
Details below:
WigzbyCharise031
12 inch, Yaki
#3, medium dark brown
13*6 Glueless Swiss Lace Front 200%
Deep Pre-Plucked hairline
Deep Bleach
Light Brown Tinted Transparent Lace

25 de novembro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Sharon,

Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you absolutely love your wig WigzbyCharise031. It's awesome that it looks so natural that people think it's your real hair - that's the best compliment ever!

We take pride in offering wigs with just the right amount of thickness to suit your preferences, and we're delighted that the Yaki texture gives the appearance of relaxed hair. Your happiness is what we aim for, and we're over the moon to hear that your wig is a total hit!

Thanks a million for choosing RPGSHOW!

Warm regards,

Customer Care Team
RPGShow

Avaliado com 5 de um total de 5 estrelas

This wig is absolutely the best I’ve…

This wig is absolutely the best I’ve ever owned! It looks so natural that it’s hard to believe it’s not my real hair. I constantly receive compliments about it; people are amazed by how full and vibrant it is. The color is stunning and perfectly matches my style. I only trust RPG Show for my wigs because they consistently deliver quality and beauty.

1 de novembro de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Janice,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are loving your RPGSHOW wig and that it has exceeded your expectations.

It warms our hearts to know that the wig has brought you so much joy and confidence. Your kind words about the natural look, fullness, vibrancy, and color accuracy truly mean a lot to us. At RPGSHOW, we strive to provide high-quality products that not only meet but exceed our customers' expectations.

We are delighted to be your trusted choice for wigs, and we are grateful for your loyalty and support.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 1 de um total de 5 estrelas

Don’t You Dare Buy Their Wigs

Worst wig company of all because they’re advertised as if they’re selling high-quality, high-fashioned wigs, but the hair bunches and tangles after the first wash. This company made me lose faith in influencers. I purchased two wigs at once. The first two weeks were beautiful. After the first wash, I could no longer wear them. I’m a person who knows how to take care of wigs, so this was highly disappointing.

30 de novembro de 2023
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Pamela,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience with our wigs. We strive to provide high-quality products that meet the expectations of our customers, and it is disheartening to learn that the wigs you purchased did not meet these standards.

We understand the frustration you must feel, especially after initially enjoying the wigs for the first two weeks. Please know that your feedback is invaluable to us, and we take it very seriously. We will investigate this matter further to ensure that such issues are addressed and resolved promptly.

We apologize for any inconvenience this may have caused you and appreciate your understanding. If there is anything we can do to make this right or assist you further, please do not hesitate to reach out to our customer service team [tina@rpgshow.com] .

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in our products and services.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 3 de um total de 5 estrelas

Purchased many wigs over the years

Purchased many wigs over the years. The price has gone up faster than inflation and other companies.

Quality used to be great but literally my last few wigs suffered from extreme toxic smell and were nice.

As another review stated - they are using so much chemical to get the hair nice and the smell 'never' washes away. I hated the smell it made the whole room/house stink. So god knows how you are meant to go out in public and not feel ashamed.

On my last few orders I always 'specified'. Please CHECK the hair before posting it and do not post it to me if it smells...cancel my order. That didn't work at all.

The very last order I said please also send me a photo of the hair before posting. They forgot to do so and it arrived stinking! There is no coordination between the website and whichever company they are buying from clearly. I don't know who their supplier is selling toxic wigs.

The 'special' shampoos they offered to wash to rid the smell did absolutely nothing. I tried everything from washing up liquids, fabric conditioners after trying normal scented shampoos etc.... the smell did not shift.

As a result the hair dried out due to constant washing and scrubbing to get this EXPENSIVE wig to work and became a MOP.

I wasted money on the wig.
Time emailing rpgshow complaining (they could have easily replaced it).
Time sprashing it with freshner.

I'd style it for work, head into a meeting and my hair bunched up. AWFUL and so embarrasing.
Haven't bought a wig since but did try to order a few times after and never can bring myself to it.

I know the wigs have one of the best hairlines but the hair ... the smell?

1 de novembro de 2023
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Hi Dear,

Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with your recent wig purchases. Your satisfaction is incredibly important to us, and we are truly sorry to hear that the quality of the wigs you received did not meet your expectations.

We understand your concerns regarding the strong smell that corresponds to your recent orders. This scent is caused by the use of styling potions by hairstylists during the styling process, and we want to assure you that this scent is harmless to the human body. We take your feedback seriously and will address this issue with our team to ensure that such instances are avoided in the future.

We apologize for any inconvenience caused by the lack of coordination in fulfilling your request to check the hair before shipping and provide a photo. This oversight is regulatory, and we have taken steps to improve our processes to prevent similar occurrences moving forward.

We genuinely appreciate your loyalty over the years and are saddened to hear that your recent experiences have deterred you from making future purchases. We would like the chance to make this right for you. Please reach out to us at [tina@rpgshow.com] so that we can address your concerns and work towards a resolution that meets your satisfaction.

Once again, we apologize for the inconvenience and disappointment you have faced. Your feedback is invaluable to us as we continuously strive to improve and provide the best possible experience for our customers.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 2 de um total de 5 estrelas

Buy elsewhere

I purchased a custom wig that cost me close to 600. When I received it, I didn't look at it right away, big mistake. I opened it about 2 months later. The smell was horrible, smelled like a locker room. I washed that wig with numerous stuff, washed it over 10 times and the smell was still there. Then there was a huge gap in the middle. The quality of the hair was perfect. So they agree to fix the situation, I thought they'd take the old wig and give me a new one, they sent me the same wig, but it is smaller. So now it does not fit and after 7 more washes the smell did go away, but now I have a fixed smaller wig.

15 de outubro de 2023
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Empress Lya,

We appreciate you taking the time to share your experience with us. I want to express my deepest apologies for the challenges you faced with the custom wig you purchased from RPGSHOW.

Please know that we take the quality of our products very seriously, and each cap size undergoes rigorous measurement and quality checks before being shipped to ensure they meet our standards.We truly value the feedback of our customers, and it deeply concerns us to hear about the issues you faced, including the odor and missing middle parts. To assist you in resolving the concerns you have raised, we have already reached out to you via email at tina@rpgshow.com. Kindly check your inbox at your earliest convenience.

Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that you have a positive experience with RPGSHOW.

Thank you for bringing this matter to our attention, and rest assured that we are taking all necessary steps to address and resolve these issues promptly.

Warm regards,

Customer Care Team
RPGShow

Avaliado com 3 de um total de 5 estrelas

Mixed Experience: Exceptional Lace, Disappointing Hair Quality

I had high hopes for this lace front wig, but I must admit my experience was somewhat mixed. Upon receiving the wig, I noticed an unpleasant odor, which prompted me to wash it immediately. Unfortunately, during the washing process, I observed significant breakage, especially at the ends. This issue worsened when I attempted to blow dry the hair.

My hairstylist suggested that the hair might be a blend of human and synthetic fibers, though I haven't verified this. Despite my efforts to care for the wig using serums and heat protectants, the hair remained prone to frizz, shedding, and tangling. It's possible that the bleaching process may have compromised the hair's integrity.

On a positive note, the lace on this wig was truly exceptional. It was light, seamless, and nearly undetectable - perhaps the best lace I've encountered on a wig. This quality alone warranted three stars in my rating.

While I had hoped to find an affordable alternative to my usual wig supplier, I ultimately returned to my regular choice. I sincerely hope the company can improve their hair quality to match the excellence of their lace. If they do, I would gladly consider them for future purchases, as I buy wigs frequently.
I share this review with the hope that it might contribute to product improvements, potentially offering wig enthusiasts like myself another reliable option in the future.

It’s important to note that I submitted this review on their website on Aug 28, 2024, but it was not posted. I believe constructive feedback is valuable for improvement, so l am sharing it here instead.

Product: Long Side Part Wavy Champagne
Blonde with Highlights Lace Front Wigs -
RogerMedina018

6 de junho de 2024
Avaliação não solicitada
logotipo da RPGSHOW.COM

Resposta da RPGSHOW.COM

Dear Kerysa,

Thank you for sharing your detailed feedback on your experience with the Wig RogerMedina018 from RPGSHOW. We genuinely appreciate your thorough assessment and constructive criticism, as they provide us with valuable insights to enhance our products and services.

We are thrilled to learn that you found the quality of the lace on the wig to be exceptional. Your positive feedback highlighting the lace's lightness, seamlessness, and undetectability is truly encouraging for us. Rest assured, we are dedicated to maintaining this high standard of excellence in our lace quality.

Furthermore,we assure you that our website has always utilized 100% real human hair, and there has never been any mixing of synthetic fibers. We also value your concerns regarding issues such as odor and entanglement. Ensuring that every aspect of your shopping experience with us is satisfactory is of utmost importance to us. To address these concerns promptly and effectively, we have already contacted you via email at tina@rpgshow.com. We kindly ask you to check your email at your earliest convenience for further assistance.

We sincerely apologize for any inconvenience you have experienced. At RPGSHOW, we are committed to providing exceptional customer service and ensuring that every interaction with our brand is a positive one. Your feedback is invaluable to us, and we are fully dedicated to resolving any issues you may have encountered.

Warm regards,

Customer Care Team
RPGShow

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