We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.
A empresa respondeu
I have been dealing with Richard Ward since we employed Red Rock as our Managing Agents, and he had been wonderful to deal with. He is always available, he listens and he is helpful whenever possible.... Ver mais
Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies... Ver mais
Prompt response to my query to resolve the login issue. Pleased with efficient service by Tracey Povy
Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009
Red Rock House, CO16 0AT, Essex, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I recently needed to speak with the accounts department concerning an accountancy query. Stacy kindly phoned me and during my conversation, I found her to be both polite and efficient. I particularly appreciated her approachability and helpful manner. We quickly agreed on a plan moving forward and I know if I have any future issues, I can approach Stacy without hesitation.
Red rock have been a very good maintenance company so far since we purchased our flat in April 2024. Stacey Head in the finance department has been particularly helpful with any enquiries we have had, responding quickly and resolving any issues quickly.
It was quick and easy to get to speak to the person I needed, and she was very pleasant and helpful. Sorted out my query in a few minutes with no problem. Thank you. Much appreciated!
I have been dealing with Stacy, Credit Controller, who was despite my errors very understanding and efficient in resolving my problem.
Stacy is very helpful and easy to connect with, reply the emails very quick. My experience is quite good so far.
I had a lovely talk with Beverly I found her to be very helpful and a charming lady
Must comply with rules. Copy of building insurance is required to have by each household.
Be clear what is covered and what is not covered by insurance.
Charges applied for late payment.
Stacy provided me with essential information promptly. Stacy is very helpful and a great asset to Redrock.
Great support from Megan and Charlie and Chloe great communication
I spoke to Stacy about my service charge, she requested I put the information in an email to her which I did straight away.
Within 5 minutes I had a reply from her that resolved my problem.
I’m very grateful to Stacy for the manor in which she resolved my problem, polite, professional and clearly customer focused.
Stacy is a great asset for Red Rock.
This is in relations to Flat 2 Arc 85 London road Stanmore Middlesex. I would like to praise the work of Stacy Head who has always tried to resolve any problems I have had with my accounts. She is prompt and very cordial in dealing with any outstanding matters. We need more people with her attitude in your company.
Stacey Head is a remarkable, professional, knowledgeable and helpful to her customers. A true asset to her company!!!
My query was in regard to finance and the reply was fast and therefore very helpful. I
Thank you Stacy Head for excellent communication!
Stacy from Red Rock Property Management provided excellent communication and top-notch professionalism.
She always responded quickly, was incredibly helpful, and handled everything with great care.
Thanks to her support, everything went smoothly and stress-free.
She is a kind and reliable person, making the whole experience truly pleasant.
I highly recommend her services.
Thank you, Stacy!
Stacy Head of Red Rock has been extremely professional in answering my query on bills and expenses accounts. He knows hos job and he has been very clear. I appreciate his services and availability.
Sergio Grasso FLAT 12 Tutelage Court.
Excellent. Stacy was very effecient with responding to my query and was able to provide a suitable solution/answer to my query. This is a good standard of customer service which should be adhered to. Good job.
Stacy Head organised a pre payment scheme for me to enable me to pay my management fees. Stacy was very efficient, professional & understanding & resolved the subject to my satisfaction. Thankyou Stacy.
Shevette has been really helpful and polite answering all my questions and assisting in a very professional manner, service at its best, would highly recommend.
I telephoned requesting help with a billing enquiry and spoke to Stacy Head at RRPM. I was spoken to with respect and politeness. The help provided was informative and explained well. This was followed up by email providing written information in support. First class customer service made it a pleasant experience.
Thank you.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.