Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Ver mais
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Veja o que dizem as avaliações
Absolutely terrible. Their phones are not working to report any injured case domestuc or wildlife. I will never donate to this useless 'charity' and neither should you.
A empresa respondeu
We got two of our guinea pigs from the RSPCA, and the staff were amazing - every interaction was positive and supportive. We will definitely start with the RSPCA if/when we get a dog. As a digital vo... Ver mais
A empresa respondeu
The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Ver mais
Detalhes da empresa
Escrito pela empresa
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Informações de contato
Reino Unido
- www.rspca.org.uk
2,6
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 94% das avaliações negativas
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great staff and great opportunities for…
great staff and great opportunities for the public to get involved
30 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Isla
Thank you for leaving such a positive review.
As you’re clearly aware, we have many volunteering opportunities - both virtually and in person. So, for anyone else wanting to find out what may be available in their area, please visit our website page:
https://www.rspca.org.uk/getinvolved/volunteer
Thank you again for your support and in helping us make a difference to the lives of animals.
With best wishes
Sarah
Wanted to adopt
Wanted to adopt, we have had 8 cats over the years all died between 17yrs and 19yrs, even the receptionist said could she live with us as everyone seems to live a long and happy life. Therefore being told as we live near a train line, trains use every hour so not busy we can't adopt. We live in a cul de sac, yet one of our cats got injured by a car. I'm removing my donation from my will, and they deserve to be inundated with cats, however, the cats don't.
Filled in form but no response to complaint. Wouldn't bother with RSPCA again
29 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Kathy,
Thank you for taking the time to share this. We're sorry to hear that you received conflicting advice, it sounds like a really frustrating experience, especially when you were trying to offer a cat a loving home.
Each of our branches have slightly different policies about the requirements to rehome an animal, but they all share the common goal of ensuring that the animal's needs are met in an environment they consider to be safe
We’re not clear from your review if you have been in contact with an RSPCA branch or a national RSPCA animal centre. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details for your local branch here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
Alternatively, if you have been in touch with a national RSPCA animal centre please fill in our complaints form so that our team can assist you: https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
Best wishes
Sarah
Edited reply:
Hi Kathy,
Thank you for editing your review to advise that you had not received a response from our complaints team, we have raised this with them directly. They advised they contacted you on 30th September however they will resend their email to you again shortly. Please do keep an eye on your junk/spam folder in case the reply is sent there.
With best wishes,
Sarah
Reached out to the RSPCA today...
Reached out to the RSPCA today and was surprised at the speed of response. The information supplied was passed on to the person I was asking about and well recieved. A wonderful organisation that I think is getting unfair bad press. Without funding it is very difficult to help everyone.
Best wishes to a great organisation.
29 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Thank you so much G for your 5-star review - our Advice Team is very grateful for your feedback. It works hard to make sure that enquiries from the public are replied to as quickly and thoroughly as possible.
We appreciate you recognising the challenges the RSPCA faces. As you’re aware, our powers and resources are limited, but we're always extremely busy in trying to create a better world for every animal.
Best wishes
Emma
1 star only because 0 stars is not available
ABSOLUTELY disgusting service.
A case was reported about a cat living in communal bins and after weeks of investigating (not sure what took them weeks), the answer was simply that they had “looked into this and the case is closed now”.
All the neighbours have now come together to do something about this because clearly, you don’t need to be part of a company, have a stamp on your jacket and benefit from donations to actually do something about an abandoned animal.
We eventually found out that the cat was not microchipped and was clearly abandoned, and we had to find someone to adopt him and actually deal with the situation ourselves.
I understand GDPR. I really do. But the fact that they couldn’t even tell us something as basic as whether the cat was microchipped is absolutely disgusting. We were the people on the ground, trying to help this animal, while apparently the case had been “looked into” and closed. Closed = do nothing.
This whole experience has been beyond frustrating. The neighbours have had to come together and do what we can because clearly we cannot rely on the RSPCA to deal with situations like this.
I know that England is in a much better position than many other countries when it comes to animal welfare, but we cannot really rely on a poor service like this to deal with the scale of animal neglect and abandonment.
And honestly, the argument should be bigger than simply criticising charities. We need more charities and more resources to deal with animal neglect and abandonment, but we also need to be pushing the government to put more money into animal welfare and the services dealing with these cases.
The RSPCA really needs to look into the way they work because, from our experience, it was extremely poor. An animal was left in a situation where a group of ordinary neighbours ultimately had to step in and sort things out ourselves.
Absolutely disgusting.
27 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Rocio,
Thank you for taking the time to share your concerns, and for your dedication in seeking help for the cat. I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. The RSPCA takes all reports seriously, but every case is assessed carefully on its own merits. Our inspectors are trained to investigate concerns objectively, gather evidence, and prioritise animal welfare at every stage and there are times when we’re not able to take the action people hope for, even though our officers have carefully assessed the situation.
If you reported the cat to us and would like us to look into how your case was handled, please use our formal complaints process so we can review the specific details:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for your valuable feedback.
Best wishes,
Emma
I have contacted them several times…
I have contacted them several times over the past week and no visits have been made to 5 cats abandoned at home as the owners went on holiday 8 days ago. I feel the rspca are as bad as the owners for not attending to rescue these cats as they are standing against all the principals of the charity by not responding to this concern
28 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Michelle,
Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report your concerns for the abandoned cats. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is being done.
We always look to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how this case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us and for the compassion you've shown for these cats.
With best wishes,
Emma
Tried donating items, appaling attitude!
While I understand the RSPCA probably get an overwhelming number of people calling to donate items, the attitude of staff who handle those calls need to be checked in on. We called to donate a number of items following the recent passing of our family dog. It was only a few days since his passing of which was explained on the call and upon calling our local branch, the attitude was awful. You'd think that someone working (being paid at that!), for a organisation such as the RSPCA would show some compassion to someone who has just lost their dog, despite the inability to take any items at that time. Appaling for such a huge charitable brand and has tarnished the RSPCA for us going forward sadly.
25 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Carmen,
Thank you for your review. I’m incredibly sorry to hear about the passing of your beloved dog, we truly understand how difficult losing a pet can be and if you would like to seek further support, advice and helplines, you can find these resources on our website here:
https://www.rspca.org.uk/adviceandwelfare/pets/bereavement/coping
We really appreciate you thinking of the RSPCA when deciding where to take your donations and we’re deeply sorry your experience didn’t reflect the care and compassion you expected to receive.
Because RSPCA branches are independent charities from the National RSPCA which runs this page, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own complaints and enquiries, so we would encourage you to contact your local branch directly.
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people. You can find the best email address to contact them on by visiting this page of our website:
https://www.rspca.org.uk/whatwedo/yourlocal
Alternatively, please get in touch using our complaints form below and our team can assist you with locating the correct contact details:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes,
Sarah
Abandoned CAT
RSPCA, absolutely disgraceful. I recently reported a cat that has been abandoned by my neighbours, wondering around on the street, looking very weak and unwell. A man from RSPCA turned up the following day who refused to take the cat as it was not in a critical condition.
Currently the cat is living on the street, fed by my self and other neighbours. No one dare to re home the cat as we all were told by RSPCA man that it would be a criminal offence.
I am disgusted by how RSPCA has left the cat on the street, helpless and abandoned but they have a cheek to advertise on TV every 10 minutes asking for donations.
I have have always been suspicious of these so called charities but now I know they are just another money scam cons.
13 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Ovas,
Thank you for your review and for sharing your experience after reporting the abandoned cat to us. We appreciate you taking the time to highlight these concerns, and we understand that this situation has left you and your neighbours feeling frustrated.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.
With best wishes
Sarah
A meaningful volunteering experience
I recently started volunteering with the RSPCA, and I am deeply impressed by the work the organisation does. I feel useful knowing that I can help an organisation that works tirelessly to rescue and protect animals. They keep us well informed about their various initiatives, and I am very grateful for the opportunity to contribute.
27 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Gabriella,
Thank you so much for your lovely review and for volunteering. The RSPCA is incredibly grateful for all of our dedicated volunteers who offer their time and support to help us create a kinder world for animals.
We’re so pleased to hear that you are enjoying the experience. We truly believe everyone can make a difference through volunteering.
For people who may want to find what volunteering opportunities may be available in their local area please visit our webpage here:
https://www.rspca.org.uk/getinvolved/volunteer
Thank you again for your support and making such a difference to the lives of animals.
With very best wishes
Emma
Unlawful seizure of an innocent creature
On 23rd September 2026 a healthy baby squirrel was seized from its temporary carer,ILLEGALLY and without a warrant, by an officer from Leicestershire police. It was surrendered to RSPCA who euthanised the baby without any just reason.This is a barbaric and cruel act by not only the police but by an organisation who is supposed to protect all animals but does exactly the opposite. I have long believed that this organisation is at best not fit for purpose and stopped donating several years ago when this became apparent.As with many large organisations the money is creamed off at the top rendering it virtually useless.
FURTHER TO YOUR REPLY:Unfortunately you are completely missing the issue here and do not seem to know the law.The carer is legally allowed to keep the squirrel for a period of six weeks and was indeed well within that six week period when it was forcefully removed and unecessarily and cruelly euthanised by you. In addition to this, the policeman had no right of entry into the house without a warrant and bullied his way in by threatening the carer.
The Rspca portray themselves as a caring organisation who supposedly protect all animals. Quite clearly this is not the case as the above atrocity clearly proves.I will continue to make as many people aware as I can of the disingenuous way in which you operate.
23 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Lynne
The RSPCA was asked by the police to attend an address to assist with a grey squirrel being held in captivity.
As a charity, we're unable to discuss complaints about specific individuals or any action that may have been taken due to data protection regulations. However, we can say the following.
Specifically, in England, grey squirrels are listed as an Invasive Alien Species under the Invasive Species (Enforcement and Permitting) Order 2019.
So under current law, grey squirrels are classified as an invasive species which means they cannot be released back into the wild. Although the RSPCA actively lobbied against this legislation, we and other wildlife rehabilitators must strictly abide by it.
Because of these legal restrictions, we can no longer rehabilitate and release grey squirrels, even if they have been treated for injuries. The challenges of this legislation is something we will continue to discuss as part of our advocacy work, and the RSPCA cares passionately about the welfare of all wild animals - including grey and red squirrels.
With best wishes
Sarah
DISGUSTING ATTITUDE
A totally disgusting attitude by one of your members when it was reported that a person who breeds dogs from home does nothing when one of the dogs starts to savage and eat one of the puppies, This has been reported by other people and yet you do absolutely NOTHING, yet you have the audacity to advertise on TV that you are a caring Company and want Money off us.
DISGRACEFUL
24 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Francham,
Thank you for leaving your review and sharing your concerns regarding the dogs that were reported to us. We truly appreciate you looking out for their welfare. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
We take all service complaints seriously. If you reported the dogs to us yourself and would like us to look into your call to see how it was handled please use our formal complaints process here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this — it helps us improve.
With best wishes,
Emma
Proof you don't need endless free time to make a difference 🐾
Joining as a micro-volunteer with the RSPCA has been such a positive experience.
What I love most is how intentionally inclusive they are—everyone is made to feel equal, respected, and genuinely part of the mission. Being able to fit small, impactful tasks into my week means I never feel overwhelmed, just proud to be contributing to animal care alongside such a friendly team!
23 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Lisa,
Thank you so much for your kind review. The RSPCA is truly grateful to all of our dedicated volunteers who offer their time and support helping us create a kinder world for animals.
We’re so pleased to hear that you have had such a positive experience. We believe everyone can make a difference through volunteering and we’re proud to welcome people from across different communities. We actively remove barriers preventing people from joining us in protecting every kind of animal.
For people who may want to find out what local volunteering opportunities may be available in their area please visit our webpage here:
https://www.rspca.org.uk/getinvolved/volunteer
Thank you again for your support and making a positive difference for animal welfare.
With very best wishes
Emma
Excelente service.
I contacted RSPCA regarding a concern about a farm that was threatening to put down any dogs that entered the property and agitated the animals; not only did they reply immediately, but they also clarified my questions. Excellent service. Thank you very much.
23 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Thank you Alberto for leaving such a positive review and for getting in touch about the situation you were worried about. We’re so pleased to hear that our Advice team was able to assist you with your query. It means a lot to us to know that we could help with the information you needed.
With best wishes
Sarah
We adopted our cat from the RSPCA and…
We adopted our cat from the RSPCA and had a great experience. The whole team were really helpful and even let us keep some blankets and toys so that she would be comfortable in her new home. Now I’m a microvolunteer for the charity and find it really rewarding to be able to make even just a small contribution to their efforts that fits in with my busy schedule
22 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Eleanor,
Thank you so much for your kind review and we’re so pleased you are enjoying your experience volunteering. We are truly grateful to all of our Microvolunteers and the time they donate to us as even quick activities can make such a big difference to the welfare of animals.
Thank you too for sharing your adoption process with us. It’s wonderful to hear that you had a great experience when offering a loving home to a cat in our care and that our teams were able to ensure this was a smooth transition for the both of you. We wish you every happiness with your furry member of the family.
With best wishes
Sarah
RSPCA refused to help.
I saw a sheep with a broken leg in Cumbria. I emailed Westmoreland RSPCA who advised they would send an inspector over.
Several days later I received an email from the RSPCA National Control Centre to advise that they would not help and that I must contact APHA.
Really disappointing; someone says they will help, someone else says they won't.
Meanwhile, a poor animal is in pain and distress.
Not impressed.
21 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Freddie,
Thank you for your review. We truly appreciate how frustrating it must be to receive contradictory information when you are worried about an animal in distress.
It may be helpful for us to explain that RSPCA Westmorland Branch is an independent, separately registered charity from the national RSPCA which runs this page. RSPCA branches are unable to assign an Inspectorate officer to attend an incident, this is because it is the ‘national society’ which employs officers to cases of cruelty, neglect and abandonment. . When people are concerned for an animal, reports can be made directly to us on this page of our website: https://www.rspca.org.uk/reportaconcern
The RSPCA is limited by law and in this case sadly unable to intervene. The Animal and Plant Health Agency (APHA) is responsible for safeguarding the welfare of animals on commercial farms. Please visit this page of our website for more information about how to report your concerns for the sheep to them:
https://www.rspca.org.uk/adviceandwelfare/farm/worriedaboutafarmanimal
Thank you again for raising your concerns, and for caring about the welfare of the sheep.
With best wishes,
Emma
A flexible and rewarding way to volunteer 🐾
I’m a micro-volunteer with the RSPCA and I’ve had a really positive experience so far. I love being able to contribute to animal welfare through small, flexible tasks that I can fit around work and everyday life. It’s an easy and rewarding way to give some of my time to a cause I really care about, and I’m very happy to be part of it.
21 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Giorgia,
Thanks so much for leaving your review and for donating your time as a Microvolunteer, we’re so pleased to hear you are finding it so rewarding. We couldn’t do what we do without our volunteers and we are incredibly grateful to those who choose to give up their free time to help and support animal welfare.
For anyone considering volunteering, this page of our website and the pages linked to it provide some useful information about how to get involved:
https://www.rspca.org.uk/getinvolved/volunteer/withus
Thank you again for helping us to create a better world for every kind.
With best wishes
Emma
These people the rspca should be…
These people the rspca should be investaged they're racking in money from starving dying cats and dogs .The cats I couldn't manage 10 cats kittens 2 died I'm in bits I begged this service to take these cats off this women who was breeding one poor kitten since 4 months twice a year and starving her the poor cat now is breeding with her kitten the ladies git nine all together she dont feed them I have a dog never really had cats one dogs anough but I live in London South East where people starve and breed out sick.pets tried my beat called all charitys they same the same thing I'm dull up theyre lie people report these charitys they're to many starving cats spreading disease rspc are blood thirsty for money how do you sleep at night shameless cat killers shame on you rspca karma will catch you
18 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Maureen,
Thank you for reaching out and sharing your frustration after reporting the cats and kittens you are concerned about.
Caring for animals across England and Wales is a huge undertaking, and advertising plays an important role in making that care possible. The vast majority of every pound donated — 81p — goes directly to rescuing, treating, and rehoming vulnerable animals. Last year alone, thanks to our generous supporters, we helped tens of thousands of animals in need.
Around 18p in every pound is invested in fundraising, including advertising. This funding is essential: without it, we simply couldn’t reach the animals who rely on us or sustain the frontline work our teams carry out every day.
If you'd like to see exactly how donations are used, our annual report is available here: https://www.rspca.org.uk/whatwedo/latest/publications/reports
We’re always looking to improve how we work and value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes,
Emma
Compassionate and dedicated
I've been consistently impressed by the work the RSPCA does across the UK. From rescuing animals in distress to running long-term rehoming programmes and campaigning for stronger animal welfare laws, they clearly put compassion into action every day. Their staff and volunteers are dedicated, knowledgeable, and clearly care deeply about the animals they help. It's reassuring to know an organisation like this exists to speak up for creatures who can't speak for themselves. Highly recommend supporting their work if you care about animal welfare.
17 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Sophia,
Thanks for sharing such a kind review and recognising the extent of the work we do and the challenges our dedicated and caring teams face.
Yes, the RSPCA has achieved a lot for animal welfare over the last 200 years. We’re on a mission to keep creating a better world for every animal and your kind support helps us to continue our vital work.
For those who may be interested in learning more about how the RSPCA works for every kind please visit our website here:
https://www.rspca.org.uk/whatwedo
With very best wishes
Sarah
Reliable website
I used the RSPCA website when deciding what puppy would be best for us. Information was clear, concise and easy to understand. I regularly visit the website for tips and advice on tips for training and puppy behaviour. The wealth of information on the website I have regularly used in my school work as I know it is reliable and trusted. Tasks assigned for micro volunteers are interesting and easy to do.
18 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Millie,
Thank you so much for sharing your experience of using our website to help find the right puppy to join your home. Our dedicated teams work very hard to ensure that there is lots of useful information for people to access on our website to help them provide the best care for their animals. I'm so pleased to hear this has been helpful for you to learn about your puppies behaviour. We wish you many years of happiness with your furry friend.
With best wishes
Emma
Great for microvolunteering
I can't speak for their phone lines or response to animal cruelty, which seems like most of the negative reviews. There is unfortunately a lot of animal cruelty in this country and they can only do so much. With microvolunteering, it's great for tasking and has a range of things to get involved in, really good initiative.
17 de setembro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Elijah,
Thank you so much for leaving us your review and for sharing your positive experience as a Microvolunteer. We’re truly grateful to all of our volunteers for donating their time to support the welfare of all animals.
Our dedicated teams all care very much about the animals they rescue and are caring for and, as you know, some animals come from such sad situations. We try our very best to help as many animals as we can and it breaks our hearts to know that we can't be everywhere we need to be, all of the time. We’re grateful to people like you who speak out about their positive experiences of the RSPCA, so thank you again.
Best wishes
Sarah
Honestly, such a pity....
Called them to report animal neglect and they would not investigate, as they said they had a limited number of volunteers available.
Twice, I called them about injured wildlife on the road and they told me to catch the injured animal myself and bring it to a vet. So, without the substantial funding or workforce of a whole organisation, ALONE and with only a cardboard box, I did chase the injured wildlife for hours, catch it and bring it to a vet...
Honestly, I don't see the point in calling them if excuses and pity-me stories are all they provide.
Please don't reply to my review with some fake, hypocritical response. I believe in actions, not words... and, based on my own experiences and the other reviews on here, I can see what appears to be a pattern of justifying inadequate responses while vulnerable animals are left in despicable conditions.
Such a pity...
17 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Valeria,
Thank you for sharing your feedback after contacting us on multiple occasions and we’re very sorry to hear that you feel let down. Thank you also for your dedication and commitment to assisting the wild animal you were concerned for and taking it to the vet so that it could get the help it needed as quickly as possible.
We take service complaints very seriously. If you would like us to look into your calls and assess how your concerns have been handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes
Sarah
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