Rubber Monkey Avaliações 

470
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Awesome customer service, going above and beyond to recommend the right product for our needs. Prompt delivery of the order too. Thank you!

Avaliado com 4 de um total de 5 estrelas

HI - despite the delay on part of the order, your customer service was excellent. Devon in particular needs a shout out, replying promptly, putting things right, with an excellent customer attit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Have to admit, I had never heard of Rubber Monkey before but the products I wanted were available and as a bonus cheaper than my normal go-to supplier so took a leap in faith! Great decision by me an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... Ver mais

Detalhes da empresa

  1. Loja de Eletrônicos
  2. também em
  3. Loja de aparelhos de som
  4. Loja de Baterias
  5. Loja de Câmeras Fotográficas
  6. Loja de Hi-fi
  7. Loja de peças e componentes eletrônicos

Escrito pela empresa

We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

470 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(470)

144 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Super Fast Trader

Super Fast Trader. I put in the order and just over a day later I am using purchased items. I have saved this website for future use
EX++++++++++++++++++

23 de junho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Delivery quick - initially not good customer service but subsequently accomodating and helpful

Delivery of the product was extremely quick and easy. Initially dealing with customer service on returns of goods felt hard and their initial contact felt unreasonable. Subsequently, I was contacted and customer service were helpful in accommodating the correct headphones to purchase.

25 de junho de 2025
Avaliação não solicitada
logotipo da Rubber Monkey

Resposta da Rubber Monkey

Hi Sam,

I can see the team have you sorted with the new set of Headphones you were needing!

We sincerely apologize if any of our terms and conditions appeared unreasonable. They are in place to ensure our customers have all the necessary information during the returns process they need!

We hope your daughter enjoys the new Headphones. If you need anything further please don't hesitate to reach out on 04 920 2288.

Avaliado com 3 de um total de 5 estrelas

The products offered at special price before sending supplied

The products were supplied as described and are excellent. I was disappointed to see all 3 products I purchased were offered at a special price or reduced price before the parcel had been sent to me. I would have hoped I may be considered for some consideration of these specials as they were offered before the product had been sent. Would have been appreciated

23 de junho de 2025
Avaliação não solicitada
logotipo da Rubber Monkey

Resposta da Rubber Monkey

Hi there,

Apologies to hear this!

We are always happy to help if you have purchased items and they go up on sale.

Please get in touch via sales@rubbermonkey.co.nz and the team can help out with that pricing.

Avaliado com 1 de um total de 5 estrelas

'How did we do'

'How did we do'? I have no idea ... as soon as I saw that you use Aramex couriers I knew there would be problems.. they are routinely inept!. Latest information is the package has been sent to Ashburton... it certainly isn't here.

See Aramex reviews on Trustpilot.

If you value your reputation dump Aramex!

24 de junho de 2025
Avaliação não solicitada
logotipo da Rubber Monkey

Resposta da Rubber Monkey

Hi Mark,

Sorry to hear you had trouble with your delivery.

If it has still not been delivered please do reach out to us on 04 920 2288 or sales@rubbermonkey.co.nz and we can investigate for you.

This was shipped from our 3PL who aren't used day to day as NZ Post is our main Courier Provider.

We will be sure to pass this feedback on.

Avaliado com 5 de um total de 5 estrelas

Such an easy process

Such an easy process, great communication of order progress and super quick delivery.
Can't fault them over my many photography items purchased from Rubber Monkey. 👍🏼

13 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Ordered an item that I could not find anywhere else in NZ, and even though delivery was delayed (not Rubber Monkey's fault, supplier delay), Rubber Monkey communicated very effectively and updated me with the new ETA, Product arrived and am very happy with the whole experience.

9 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Favorite store

Probably my favorite store to deal with in New Zealand. SUPER team. Never had a negative experience in 50+ orders

13 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied

I called to clarify stock levels and my questions was answered quickly. Order was processed and dispatched same day and I had the product the next day.

3 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always great service

Always great service, good products, prices and fast shipping - also appreciate the lollies in every package :)

4 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic shopping experience

Fantastic shopping experience, extremely helpful staff when I called. Made sure I had the product delivered in rapid time. Very reliable and lovely staff.

27 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My new favourite tech supplier...

A top retailer referred me to Rubber Monkey when they couldn't supply the product I wanted. A very supportive and knowledgeable person at RM helped me on the phone. Product was perfect and arrived quickly. Thank you!

21 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Your service is first rate

Your service is first rate. I ordered on Satuday night, order was processed First thing Monday morning, goods dispatched same day.
The goods arrived Tuesday morning and put out for delivery by NZ Post Courier that morning.
The Courier driver duly arrived at my place at 4.07pm and this is where it all fell apart. I watched the driver open his side door then proceeded to appear to write somethibg theb threw a parcel across his van, then he walked to my letter box and placed something into it, returned to his van and drove away.
I thought he had put my paecel into the letter box which was wrong because it was signature only.
What a suroruse I got when I got to thd letter box!! There was a note saying sorrt we can not deliver your parcel becayse no one was home. WTF he didn' even try to deliver it, never came and knocked on my door, and whats more it must have been my parcel he threw across his van!!!
Your service was great, the Courier of Run 30 was nothing less than disgusting!!

19 de maio de 2025
Avaliação não solicitada

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