HI - despite the delay on part of the order, your customer service was excellent. Devon in particular needs a shout out, replying promptly, putting things right, with an excellent customer attit... Ver mais
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Veja o que dizem as avaliações
Have to admit, I had never heard of Rubber Monkey before but the products I wanted were available and as a bonus cheaper than my normal go-to supplier so took a leap in faith! Great decision by me an... Ver mais
It's just so good to have this range of products available and know it'll arrive in a timely manner. Needed some lav mic mounting gear for a weekend shoot and was able to order the week before and get... Ver mais
I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... Ver mais
Detalhes da empresa
- Loja de Eletrônicos
- também em
- Loja de aparelhos de som
- Loja de Baterias
- Loja de Câmeras Fotográficas
- Loja de Hi-fi
- Loja de peças e componentes eletrônicos
Escrito pela empresa
We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.
Informações de contato
Level 1, 80 Adelaide Road, 6021, Wellington, Nova Zelândia
- +64 04 9202288
- sales@rubbermonkey.co.nz
- www.rubbermonkey.co.nz
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Have bought many items from Rubber…
Have bought many items from Rubber Monkey over the years. Like previous purchases, very easy and everything arrives in perfect condition. Love the lollies 😊
Staff member went above and beyond to…
Staff member went above and beyond to help me out of a pickle. Really appreciated!
Great service and prompt delivery
The product I ordered arrive the same…
The product I ordered arrive the same day it was packed and dispatched.
Good updates
Good updates when product was running overdue coming into supplier. Came quicker than expected.
Service was so fast
Service was so fast, ordered one day, arrived the next, can't ask for more than that
Great service from this company
Great service from this company. My order was processed quickly and delivered much sooner than expected. Communication was good, and everything arrived in perfect condition. I would definitely recommend them and will happily use them again.
Product as described
Product as described, well packed with very fast delivery, thanks
Good website made finding what I wanted…
Good website made finding what I wanted easy. The stock availability was clear, good selection of product. Prices reasonable. Sale processed on the same day.
Super quick delivery with a tiny sweet…
Super quick delivery with a tiny sweet surprise added, very cute touch 😊
fast and good
fast, efficient, good product and good price.
Easy customer service package well…
Easy customer service package well thank very good
Excellent Customer Service
I've had a fantastic experience with Rubber Monkey. Their customer service has been outstanding from start to finish.
I had a few questions regarding an order, including a coupon issue and later some questions about pricing and stock availability. Every time I reached out, the team responded promptly, answered all of my questions clearly, and went out of their way to help. When there was a technical issue with the website that prevented me from using a discount code, they acknowledged the problem, fixed it quickly, and even arranged a refund so I still received the discount.
What impressed me most was how helpful and friendly they were throughout the process. That's the kind of customer service that's becoming increasingly rare these days.
A special thanks to Steven for his excellent support. It's clear that Rubber Monkey genuinely cares about its customers and wants to make things right when issues arise.
Highly recommended. I'll definitely be shopping with them again.
Recommended
Quick shipping, good communication and a good price.
Very friendly staff, but advice on KB and apps would be appreciated
Very friendly staff, helpful and proactive. Kept me informed about the dispatch of the parcel, etc.
Once I received the parcel (the DJI drone), it contained lots of study materials (online available), which the staff could told me about/mention that if I hadn't had the DJI drone before, the download apps, Academy/Tutorials, whcih I could be reviewing and studying before my parcel has arrived.
Great Service
We Purchased 1x BLX288/SM58 microphone kit and 1x AC/41 Antenna Combiner. Pricing was competitive. Delivery prompt. Communication excellent. Great experience. What more can one say.
Very Satisfied
Really fast shipping and great deals. Super easy to deal with!
The service from RM is great
The service from RM is great. Good range of products and timely and accurate sales systems.
And awesome after-sales support from Devon!! Thank you.
However, RM are being let down by their partners whose lack of service is glaring and obvious.
1. SHURE NZ made an error in dispatch - they've owned up to that one.
2. NZ Couriers are struggling!! Its hurting the RM brand. Im still waiting on a package from them six days from time of dispatch. For contrast, I received other goods from a supplier just down the road from Shure NZ within 24 hours door-to-door AK -Upper Hutt. NZ Couriers service and comms are poor!!
Website was easy to use great prices…
Website was easy to use great prices and goods arrived quickly. Communication from sales representative was great
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