I sent two items back in the same package and have only been refunded for one. I have tried to ring multiple times but the message says to ring back in office hours. I have emailed two addresses provi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I sent two items back in the same package and have only been refunded for one. I have tried to ring multiple times but the message says to ring back in office hours. I have emailed two addresses provi... Ver mais
A empresa respondeu
Awful! Should Have Read Reviews Before Purchasing. Quick to communicate when you order & its despatched. Radio silence since I returned the WRONG ORDER that they despatched. Their phone number &... Ver mais
A empresa respondeu
Ordered trainers and communication great and also given expected delivery time frame. Lovely surprise when they turned up the next day! Great efficient service so much so I ordered another pair the... Ver mais
A pleasure to buy from this company. A wide range of brands and styles all at very competitive prices. Updated all through transaction, fast delivery, 1st class customer services - if only there were... Ver mais
Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered from Rubbersole and received the shoes the next day! Customer service is brilliant too as had to return for another size. An actual real life person answers the phone!! Will definitely shop here again.
Easy to choose on website, very wide range of footwear, easy to order.
I placed an order for doc martens boots on the 29th July 2023 it is now 6th August and still no boots I don’t have an order number so I can’t track my delivery i have had no correspondence no up dates on delivery
I just want a refund I am worried I I have been scammed out of £118.30 my name Jeanette Martin

Resposta da Rubbersole.co.uk
Good price compared to other sites.
Easy to use website
I’ve got to say after reading bad reviews I was thinking twice about placing an order!! I can honestly say I’ve had no problems at all and it’s been amazing service.. Free delivery and item arrived within a few days of placing the order.. Thank You Rubbersole I will definitely order again.
I gotta say am impressed by speed of delivery; delivered next day for free
The shoe is a Timberland ; so gotta wear it and see
I was worry at beginning as after checkout the transaction done under Spartoo name.and I read review about Spartoo before and that was the reason I didn’t order on Spartoo website.
But I can say Great price and received parcel after 7 days.
I just give 3 star because they say on the website free standard delivery but they charged me £4.99 for delivery.

Resposta da Rubbersole.co.uk
Very positive experience! Ordered the Crocs sandals which I’m really happy about. The website suggested I size up which I’m glad I did. Got the standard free delivery and my order arrived the next day.
Easy to use website, I don’t know about goods or delivery yet as I’m fresh off the ordering process but Crocs are Crocs that’s why I ordered them
Don’t use this company, I’ve been waiting on a delivery for 10 days and can’t get in touch with anyone at customer service, shocking service
Update: I have received the £4 compensation, still unable to chat to anyone in customer service, and still have no trainers or an estimated date for delivery, now 4 days past my partners birthday, it’s bad day when the best form of communication to a company is via trust pilot

Resposta da Rubbersole.co.uk
I ordered 2 pairs of trainers they arrived on time. I had to return one pair as they didn't fit the refund was issued within 5 days. I would highly recommend Rubbersole
It is ridiculous that Rubbersole make a "commitment" to free delivery, and then charge delivery, at least for both of my orders. To me, the website banner is highly misleading.

Resposta da Rubbersole.co.uk
I read reviews and was a bit nervous ordering for the first time but I really wanted the trainers and the price was unbeatable. I ordered yesterday at 3pm they arrived today at 12:30! Fastest delivery I’ve ever had! Would definitely order from here again
Easy to navigate the website. Lots of choice and excellent pricing.
Excellent customer service! Wide range of decent products also
I read some poor reviews so was reluctant to use Rubbersole but they were the only place that had what I wanted in stock, in my size. I received a £10 discount voucher from them so I ordered my trainers. They were delivered exactly when they said they would be, free of charge. They arrived well packaged, correct item, great quality. I did ring them about the discount voucher initially as it didn't work but they sorted this immediately for me. I would have no problem recommending Rubbersole and I will use them in the future. :-)
Great service - I ordered 2 pairs of shoes, 1 in which I returned, prompt in letting me know they received the return and refund issued at the same time. Would buy again!
Amazing service by amazing staff!
Initially I was a bit hesitant to order from Rubbersole after reading the reviews but when I ordered, I was surprised to see how efficient and ethical they are.
Everything was processed smoothly and was well above my expectations.
Never have I received such kind of professional support.
The credit goes to Adriana who went out of the way to give exceptional customer service. It was certainly a WOW experience for me.
I readily recommend this company for all future purchases.
Keep up the good work folks!
I must state that I was sceptical to order from this website after reading the reviews on here. However, I have been pleasantly surprised. Having ordered the sought after New Balance 327 trainers, and already being let down from another website, I was expecting an email to say they are actually not in stock and then struggle to get a refund. Instead, I ordered them on 14.02.23 and one day after, 15.02.23 they have arrived! No issues at all.
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