Awful! Should Have Read Reviews Before Purchasing. Quick to communicate when you order & its despatched. Radio silence since I returned the WRONG ORDER that they despatched. Their phone number & e... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Awful! Should Have Read Reviews Before Purchasing. Quick to communicate when you order & its despatched. Radio silence since I returned the WRONG ORDER that they despatched. Their phone number & e... Ver mais
A empresa respondeu
I have no need to put my context because the email that I was sent says it all Hi Sonja, we are a final sale website unless you purchase the return insurance from Seel at checkout. I do not see t... Ver mais
A empresa respondeu
Sent a narrow fit shoe when there was no indication of a narrow size in the description or buying options. Completely wasted my time.
A empresa respondeu
Ordered trainers and communication great and also given expected delivery time frame. Lovely surprise when they turned up the next day! Great efficient service so much so I ordered another pair the... Ver mais
Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!
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Competitive price, good communication and delivery on time. No problems at all, would recommend.
I telephoned the customer service line before buying (seemed the only way to contact them). Answered very quickly, politely, and answered my questions. They probably do need another method though for people that can't communicate on the phone.
Firstly I asked about the amount of information they ask for when you order. For example, date of birth is a mandatory question! I obviously didn't want to share such personal information just to buy a pair of shoes. There were some other intrusive questions on the form.
Secondly I checked import duties on some of their shoes which are made abroad and was impressed the customer service person knew the answer and even explained which country warehouse the shoes would come from the delivery timeframe did to a public holiday in France!
Shoes arrived - I love them!
Quick delivery and great offer!
I just want to say what great customer service i received. I ordered a pair of really well priced Birkenstocks and in the middle of moving homes stupidly put my old post code and new address, of course the Evri guy didn’t have a clue and sent it back. Before they even received the item the lovely lady at Rubbersole sent a new pair out. Got through on the first call writhing minutes and the lady was so helpful, thank you
Absolutely dire!☹️ wish I could give zero stars. Ordered 2 pairs of Havaianas cost £73 and didn't even get an email from the company, just took my money and that was that...nothing! 3 weeks on no flip-flops, no correspondence, no one answering customer service on the 5 times I tried. Thank God I paid by PayPal as they refunded me my full money back. Never again!!! Horrendous company!!!

Resposta da Rubbersole.co.uk
Straight forward transaction. Shoes are great!
Recent trainer order. No issues at all. Would not hesitate to use again.
Fantastic service, so impressed by speed of delivery and then, when I needed to return a pair (I’d ordered 2 sizes), the return process was fastest I’ve experienced. So impressed & the sandals were beautiful, exactly as the picture. Would definitely purchase from them again!
Rubbersole dispached my order quickly and it arrived sooner than I thought it would. They kept me informed all through the process. unfortunately the item I had ordered didn't fit so I requested a return. This process was one of the easiest I have experiences and a refund was made very quicly. I will be using Rubbersole in the future because their customer service is brilliant.
Ordered a pair of Buffalo trainers which are very difficult to get anywhere especially in my size. I read the reviews on here but having bought from Rubbersole before and had no problems decided to order again.
The shoes turned up two days late but they were worth the wait. Brand new, in a box and fit perfectly. I would buy from Rubbersole again.
I recall looking at the reviews before ordering and I was hit and miss whether to order... But the shoes I wanted couldn't be found anywhere else so I decided to order anyway. I've personally had a great experience with zero issues. Shoes arrived quickly and in perfect quality!
Ordered online a pair of Buffalo Aspha boots, very difficult to get anywhere else now. I read the reviews on here and was slightly put off, but decided to order in the end.
The shoes arrived on the day predicted, boxed up perfectly, and the shoes arrived great! Right size, brand new, all perfect.
I sent an email and photos showing shop spoiling on my trainers and have yet to receive a response.

Resposta da Rubbersole.co.uk
Not having previously heard of Rubbersole and after reading some fairly negative reviews, I was a little reluctant to place an order; I decided to chance it and I am pleased I did. Their customer service is impressive. It is refreshing to be able to easily contact an online trader by phone, to have them answer and to be able to hear and understand them clearly.
Terrible experience despite paying for delivery it has not even been sent nearly a week later

Resposta da Rubbersole.co.uk
Excellent experience buying from Rubbersole. Haivainas sliders for nearly half the price on the official website. Delivery cheap and very quick. Not got a bad word to say about them.

Resposta da Rubbersole.co.uk
Ordered some havaianas. Free delivery. Arrived in two days. What more could I ask. Excellent!

Resposta da Rubbersole.co.uk
To be fair after reading the reviews I was aware that my order might be coming from their warehouse in France and might take a few days extra so wasn’t overly bothered but in just less than a week the Ralph Lauren loafers that I ordered for my wife turned up, looking perfect, perfect size, box looked like it had been on a journey but hey it’s just a box! They did arrive under their sister company Spartoo but all in all if you are aware of the delivery times then it’s not a bad service. Once parcel was with Evri it arrived the next day. The price was definitely cheaper than buying elsewhere. Anyway I hope this helps!

Resposta da Rubbersole.co.uk
Terrible do not ho somewere else order placed on the 16th still no parcel have tracking number not even sure its real says the parcel has been with evri for a week if the parcel has even been sent save the stess use a diiffrent site and after more emails stil no parcel and can nit tell me when it will be deliverd and have the cheek to offer 15 pound off my next order if i spend another 60 and not recived the first parcel absolute joke

Resposta da Rubbersole.co.uk
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