I ordered online on the April 30th. It’s now been over a week, and the status of my order is still: Confirmed: We're preparing these items for shipping. I called the customer support number sev... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I ordered online on the April 30th. It’s now been over a week, and the status of my order is still: Confirmed: We're preparing these items for shipping. I called the customer support number sev... Ver mais
A empresa respondeu
Ordered shoes that weren't dispatched within the estimated time, tried calling to find out what was going on, it took several calls to the customer service line before anyone picked up. It turned... Ver mais
A empresa respondeu
Maybury shop was great today. First time using Run4it. With simple expectations of a pair of trainers for road and trail with gortex being a nice luxury if I could afford it. Sales staff quickly foun... Ver mais
Really solid company, the delivery is super fast. This surprised me because I live on the South Coast of England and they are based in Scotland. The staff are easily reached and responded well to my e... Ver mais
A empresa respondeu
Run4It is Scotland's largest chain of specialist running shops, providing expertise, guidance and the highest standards of service and advice to all levels of runner.
21 Holburn Street, AB10 6BS, Aberdeen, Reino Unido
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First class returns service. My compression socks had a ladder in them after 6 weeks and I was able to return for a refund no problem. Also the postage return label was free which is always a bonus.
Faultless service, great price and delivery a day earlier than expected! What's not to like?
Quickest delivery since lockdown began last year and competitive prices
Purchased a Garmin 245 Music. Cheaper than anywhere else, ordered on a Friday and arrived Monday morning and I live on the other side of the country. Very please with the entire experience, would use again.
Really impressed with the customer service and delivery was quick and easy for the Garmin 245 Music watch which is excellent
My first purchase with “Run4it”
Feb 2021
Garmin Forerunner 45
Great Price, Speedy Delivery, Good Comms... I’m Really Happy With My New Garmin Watch And The Run4it service... Will definitely be coming back for future running needs 🏃🏻💪🏻😎
Bought running shoes from Run4it. Blown away by the service.
Had question and contacted them through Facebook Messenger. Not only did they respond by phoned me to check a point with the order
Would definitely use again
Delivery was excellent of the Garmin watch I ordered, however it is faulty and am currently trying to contact the company through e-mail and phone. I am aware things take a while but it has been 3 1/2 days with no-one answering the phone or replying to e-mails. I have a very upset daughter who just wants her watch to wear! Customer service to follow up requests doesn't seem great.
I found Run4it on google as was looking for a fair priced Garmin Forerunner. Having checked them out on the usual review sites, I placed an order yesterday (Sunday) and to my great delight the watch arrived today (Monday) Coms good ref picking, dispatch and delivery window. Based on my experience, I would highly recommend Run4it.
Poor Service
Ordered some trainers which never got delivered, and when I followed up was told the order was cancelled due to an authentication check. I then sent them confirmation of my online banking, with a pdf which confirmed a payment the date and amount of the payment taken. After which I have heard no response for over a week.
Poor Service, will not be ordering from them again.
Great price and quick delivery! I had never heard of them before but now wouldn't hesitate to use again!!
Great product found £40 cheaper than any other site, fast delivery and good communication from customer service team, will use again!
Amazing customer service by Lauren. Two pairs of shorts arrived instead of shorts and top. A phone call sorted this out promptly. Lauren emailed me and also followed up with a phone call the same afternoon. They also gave me a discount on my original order for the inconvenience,totally unexpected.
Thank you for your excellent customer service.
Bought myself a forerunner 245, was shocked to see it for sale here £30 cheaper than anywhere else. Ordered it and it arrived 2 days later - absolutely delighted with it! Will definitely shop here again.
I have used Run4it before and have found service and prices excellent. Goods ordered Tuesday evening. Arrived Thursday am. Kept me upto date all the way.
Website is clear and offers great value. Always worth shopping about and new running shoes were cheaper than the manufacturer website..! Don't know how they do it, but keep up the excellent work.
Staff were very knowledgeable and helpful. Great range of running shoes and excellent equipment for checking you have the shoes that are the right fit for your running gait.
Started running 5 weeks ago, after zero exercise during lockdown and the prospect of working from home indefinitely.
I made an appointment at the Glasgow store to go on the treadmill and get advice on trainers to suit my running style.
An excellent experience, even with additional covid measures instore, and my trainers are like running in slippers!
I bought a Garmin watch online from them in December which developed a fault. I emailed in August for my proof of purchase which I had lost as Garmin needed it. Run4it replied very promptly and offered to sort it out for me, I have sent them the watch free of charge and just received a call to confirm they have received it and that it will be sent to Garmin for repair. Thoroughly impressed with the customer service so far.
Had a problem with some Saucony trail shoes I bought 6 months ago, they advised to return them for inspection. They said they were faulty and offered a refund or different shoe, which I choose and they sent them out really quick. All in all excellent customer service. No hesitation to use them again
Excellent service ! Ordered Nike women’s zoom fly 3 on Sunday evening and received them via DPD today... Tuesday. Made enquiries about delivery yesterday and got a swift response with tracking number.
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