Saddles Direct Avaliações 

421
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Arreios
  2. também em
  3. Loja de Acessórios para Montaria
  4. Selaria

Escrito pela empresa

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

421 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(421)

12 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Excellent service

Sarah was so lovely and friendly and really cared about finding the right fit for my horse and I. She spent a long time helping us ensure we got the perfect fit.

22 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Fantastic from start to finish

Claire the saddle fitter at saddles direct was amazing and very patient as we needed to change a few gullets in different saddles! We finally agreed on a new Arena saddle for my 4 year old and it arrived within a few days ! The whole process was quick and easy. Would definitely recommend this company. Thank you Jen

18 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Very helpful staff

I currently have a saddle on trial. It was dispatched on a day to suit me and the team are being very helpful and prompt in responding to queries.

16 de julho de 2024
Avaliado com 4 de um total de 5 estrelas

Overall, a really good service.

The process of selling my saddle was clear and transparent, the instructions were helpful and the price was very fair. Even though it took a while to sell, the price was not reduced, which impressed me. My only quibble is that I had to chase to find out what was happening - on my first enquiry, I was given a code to track my saddle but after a few weeks it no longer worked and my saddle had disappeared from the website. I sent another email and was told that it had been sold, subject to a "cooling off" period and that accounts would be in touch once this had expired. Once it was sold, payment was very prompt. Overall, a really good service.

19 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, really helpful, found what I was looking for and posted it out

11 de julho de 2024
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 4 de um total de 5 estrelas

Easy and Friendly.

Quick. Easy. Efficient. Friendly. Can not fault their customer service!
One less star for simple reason of, no commission percentage rate was viewable. I was able to work out the percentage myself, after being given the valuation amounts. Having the commission rate viewable helps the customer make informed decisions.

3 de julho de 2024
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct and we will definitely take your feedback onboard.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 5 de um total de 5 estrelas

Really straight forward

Really straight forward, great communication and very efficient. Took all all stress of selling private away and really happy with evaluation

3 de julho de 2024
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 5 de um total de 5 estrelas

Excellent Service!!

A simple and easy process to sell a saddle. Excellent and expert advice at all levels of the process - and everything went well. I would recommend this service to anyone looking to pass on surplus horse equipment.

15 de julho de 2024
Avaliação não solicitada
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 5 de um total de 5 estrelas

Excellent service as always

Excellent service as always.
Highly recommend saddles Direct

9 de julho de 2024
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 5 de um total de 5 estrelas

Smooth sale of saddle

Smooth process from start to finish, sold my saddle with saddles direct on a commission sale after struggling to sell via other routes. Took a few months from start to finish but very easy process from sending my saddle to them to receiving the final payment. Highly recommend and grateful for a hassle free sale.

12 de julho de 2024
Avaliação não solicitada
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 5 de um total de 5 estrelas

I would like to say a huge Thankyou to…

I would like to say a huge Thankyou to Sarah she is always so helpful and very professional ,she has a unique bond with Lucas who trusts her 100% which is very important too me.please pass these comments onto her
Many thanks Sandy

26 de junho de 2024
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 4 de um total de 5 estrelas

Selling my saddle

So far my saddle is with saddles direct to be sold. Reasonable price offered

25 de junho de 2024
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Resposta da Saddles Direct

Thank you for taking the time to leave us a review, we'd love you to come back and update your review once your saddle has sold about how your found the process :) Team SD

Avaliado com 5 de um total de 5 estrelas

Quick easy efficient

Quick easy efficient

1 de julho de 2024
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Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

Avaliado com 5 de um total de 5 estrelas

Absolutely lovely ladies!

I asked for advice virtually because I have been watching the ladies videos for a long time and needed some advice. I am way too far for them to saddle fit physically. They were so helpful and informative even though they really didn't have to be. I sent some information and some pictures. Truly happy with the ladies and wish them well!

3 de julho de 2024
Avaliação não solicitada
logotipo da Saddles Direct

Resposta da Saddles Direct

Thank you so much for you kind words, they mean so much to the team here at Saddles Direct.
We look forward to helping you again in the future.
Lots of love, the Saddles Direct Team

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