I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
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Veja o que dizem as avaliações
I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Ver mais
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver mais
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Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contato
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mandy helped me with my query
Mandy helped me with my query. Even though I sent the email at 9pm it was still answered and actioned very quickly. I didn’t realise but the team work until 10pm which really helps dispute issues if you work during the day. Thank you!
6 de janeiro de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Erinne,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive customer service you received from Mandy and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Professional and friendly.
Professional, informative, and very helpful, easily solved my problem, highly recommend.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mike,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the professional and friendly service you received from a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Rachel McLaren was so helpful
Rachel McLaren was so helpful, a real gem when it comes to customer service. She explained my queries, followed up with information emails and checked that I had no outstanding issues. I can only hope she is valued member of the team and that I have the pleasure of her customer services next time I ring....
19 de janeiro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mhairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Rachel, and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
address error easily sorted
I sent an email after having an address issue and was obviously hoping to have it sorted asap as it pertained to my deposit. Jamie got back in touch very quickly with the issue entirely solved. So easy, great communicator and great service. Very happy.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ellie,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you had with Jamie, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
For first time users it is not obvious…
For first time users it is not obvious how to release deposits
However once I phoned Rachel talked me throughout in no time and was very helpful and patient
22 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Carol
Thank you for your review of SafeDeposits Scotland.
We are pleased to hear about the helpful and patient customer service you received from Rachel and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Good Experiance
Jamie replied to my emails in minutes which is not normal these days, so thank you
Martin was so nice on the call. I’m impressed with this company
22 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mrs M,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive experience you had with both Jamie and Martin, and have shared your review with them, along with the rest of the team.
Kind regards,
SafeDeposits Scotland
Not safe at all - cream off interest and withhold your deposit
Awful scheme, on the side of letting agents not tenants. £43 in dispute, rather than return over £400 of non disputed deposit they hold on to it for an anticipated 3 months whilst they 'adjudicate' having already rolled through several 5 day self resolution periods without dealing with it. Must be a nice money spinner in terms of interest for them. Awful awful awful
18 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Karen,
We are sorry to read about your dissatisfaction. We would like to make it clear that on completion of the self-resolution process, any undisputed funds are released within five working days. If your dispute is progressing to formal adjudication then undisputed funds will be released to you; they would not remain with SafeDeposits for the duration of the adjudication process, only the disputed amount would remain until the adjudicator issues their decision and the process is complete.
Kind regards,
SafeDeposits Scotland.
Excellent customer service
Excellent customer service, went above and beyond not only to resolve my query but avoid delay of my deposit return. Incredibly friendly and knowledgeable. I have used the scheme for numerous rental properties and the service has always been first class even in complex circumstances.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the first class service you have been receiving from us and have shared your positive feedback with the rest of our team.
Kind regards,
SafeDeposits Scotland
Very helpful customer service
I had to phone up and change over a deposit from one property to another, Rachel was very helpful and polite - got everything sorted easily and quickly.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Jenny,
Thank you for your 5 star review of SafeDeposits Scotland. We are really pleased to read your kind feedback about the helpful service you received from Rachel, and have shared this with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Excellent telephone experience
I had a wonderful experience with Rachel McLaren, Customer Service Advisor, who demonstrated knowledge and insight throughout our telephone conversation. She guided me through the options available to my situation, assured me of the way forward and offered her support when I contact them again in the next week to finalise the situation. I felt confident with the decision-making options and was impressed with Rachel's calm, reassuring tone of voice, her professionalism and pleasant interaction with me. An extremely positive experience from the start of the phone call to the finish which left me reassured and gave clarity to my situation. Thank you Rachel. Very much appreciated. Dr. Sylvia A. Hoskins
10 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Sylvia,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland, and in particular for your kind feedback about your excellent experience in speaking to Rachel. We are delighted to read this, and have shared with Rachel and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Rachel was fab!
Rachel was fab! Handled my enquiry with professionalism and efficiency. Very positive experience.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Alister,
Thank you for your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the professional and efficient service you received from Rachel, and have shared this with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Helpful and friendly staff
I was really stressed about a situation with my deposit repayment, and Rachel was able to sort it quickly and easily.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Jack,
Thank you for your 5 star review of SafeDeposits Scotland. We are pleased to read that the situation you were concerned about was quickly resolved by Rachel, and have shared your kind feedback with her and the rest of our team.
Kind regards,
SafeDeposits Scotland.
Couldn’t have asked for a better…
Couldn’t have asked for a better service. Everyone was very communicative, helpful and friendly - in particular Gemma and Rachel who were both fab. Thank you!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the service you received, and your kind words about Gemma and Rachel. Your review has been shared with our team.
Kind regards,
SafeDeposits Scotland.
Did Service fast helpful kind and…
Did Service fast helpful kind and understandable , good job 👏👏 for me
9 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Aziz,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the positive customer experience you had and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Rachel was super patient knowledgeable…
Rachel was super patient knowledgeable and helpful with me today, definitely the best customer service I’ve had in a long time, many thanks. Nice to know there are actual real people who know what the customer wants.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ian,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Rachel and have shared this wiht them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service!
4 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Maja,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent service you received and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Jodie my advisor dealt with my query…
Jodie my advisor dealt with my query quickly and professionally 10/10
2 de dezembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mark,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the professional customer service you received from Jodie and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel from SafeDeposit Scotland was…
Rachel from SafeDeposit Scotland was extremely helpful in assisting me with my deposit query. She was friendly, knowledgeable, and resolved my issue quickly. Excellent service!
26 de novembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Amna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the extremely helpful customer service you received from Rachel and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel for SDS. Fab!
Rachel was a great help today and answered all my questions. She had to contact her supervisor for 1 query and said that she would phone back. Took this with a pinch of salt but within the hour she did phone me. And no endless queues waiting for an advisor.
25 de novembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ann,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Rachel, and have passed your review on to them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Rachel was very helpful and dealt with…
Rachel was very helpful and dealt with my enquiry quickly and efficiently.
24 de novembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello John,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the help you received from Rachel and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
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