I ve ordered pretty much everything for my new bathroom from Sanctuary bathroom and it all went very well and as expected. Very happy with the customer service too - special thanks to Nick for his kin... Ver mais
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Veja o que dizem as avaliações
This company exceeded my expectations in every way. Really great products at great prices. Excellent customer service including organising a return, getting hold of small fittings I had forgotten quic... Ver mais
Do not use this company. We waited months for a shower cubical and the company changed the expected date 4/5 times we were very patient and didn’t complain. When it arrived we realised we ordered the... Ver mais
Fantastic company. I used them in the past when carrying g out a major bathroom refurb, and they were super helpful and gave great service and prices. Went back recently for a tiny order and they wer... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.
sanctuary-bathrooms.co.uk
Escrito pela empresa

Informações de contato
Units 5, 6 & 7 Evans Business Centre, LS12 2EP, Leeds, Reino Unido
- 0113 244 4400
- info@sanctuary-bathrooms.co.uk
- www.sanctuary-bathrooms.co.uk
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Have used Sanctuary bathrooms many…
Have used Sanctuary bathrooms many times over the years, they deliver on time at a good price
Efficient ordering and delivery and…
Efficient ordering and delivery and good customer service.
Great quality bathroom accessories
Great quality bathroom accessories.
Competitive prices.
Order completed for pick up quickly.
Good communication.
Great service
Extremely helpful, great communication regarding both our purchases and the delivery of the item, kept us informed throughout day regarding delivery which was greatly appreciated excellent service would definitely recommend
Fast delivery and excellent price
Fast delivery and excellent price, what more could you ask for.
Product ordered on 06/03/26 on a 5-7…
Product ordered on 06/03/26 on a 5-7 working day delivery date.
Product arrived on 21/04/26 - 29 working days, (46 days in total)
Poor customer services
Failed to answer telephone calls (3 times), each time left on hold for a long term and then cut off. Failed to respond to messages left
Do not use this company
Do not use this company. We waited months for a shower cubical and the company changed the expected date 4/5 times we were very patient and didn’t complain. When it arrived we realised we ordered the wrong size and needed to swap, paid the delivery charge for it to be swapped to the be told we needed to pay 15% due to the packaging, even though we spent thousands with this company. A swap in item cost us hundreds. Advertises as a classy company but poorly run with poor customer service. Each time delivery drivers arrived we were required to help them as they were clearly lifting over the legal limit. (The drivers were lovely!) again clearly cutting costs and run cheaply but happy to advertise as a established brand.
Good products and price
Good products and price, dreadful communication about the delivery, as well as little notice and inept handling of the actual delivery on the day.
Beautiful bath arrived on the expected…
Beautiful bath arrived on the expected date ! Delivery service good .
Good service
I bought £2.5k worth of items from Sanctuary Bathrooms. They were cheaper than their online competitors, so I thought I’d give them a go.
Dispatch communication could be better. There was a delay due to one item holding things up, but I contacted them after a week via WhatsApp and they replied the same day with their apologies. The items arrived in good time after that.
I bought 'blind' and didn't realise the radiator I ordered had a different finish to what I was expecting. I was able to return it and received a refund without any problems.
If I ever have my second bathroom refitted, I won’t hesitate to use them again.
Punctual delivery of well packaged GSI…
Punctual delivery of well packaged GSI toilet in excellent condition.
After I have paid the purchase
After I have paid the purchase, then email me the purchase was of the stock. I have asked to do refund, no one have replied me.
Delivered on time with no problems!!
Delivered on time with no problems!!
What more can you ask for??
All round great experience
Good information on product, clear communication about availability, great delivery with driver going out of his way to provide service.
Terrible
Everything about their 3D bathroom design service was wrong. I had to nudge them a week after the order confirmation to actually make contact with us, then they didn’t give us the initial design call that the service promises, so we resorted to giving them instructions by email. The results were terrible and the whole service was terrible. Waste of money.
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