It's all about how the dealership treats potential customers. From the get-go, the attitude of salesperson David at MB Guildford enabled my buying decision to be made within 2 telephone calls. David's... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU Guildford, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We were looked after by Tom Warton (Sales Exec). A lovely and pleasant manner, professional and went above and beyond to ensure our purchase was an amazing experience. A true asset and a rarity in... Ver mais
A empresa respondeu
Initially visited the dealership a couple of weeks ago to enquire about an A Class. We were seen straight away by an extremely helpful sales lady who took us for a test drive and explained the orderi... Ver mais
A empresa respondeu
Kam was absolutely brilliant. Took time and care to show us our options and find us the right car. Excellent customer service and brilliant communication throughout the sale. Maria the finance manage... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Informações de contato
Unit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU, Guildford, Reino Unido
4,8
Excelente
267 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
People buying people first
It's all about how the dealership treats potential customers. From the get-go, the attitude of salesperson David at MB Guildford enabled my buying decision to be made within 2 telephone calls. David's approach was professional and structured, with just enough flexibility to get me over the line. I am a retired salesperson and often find the car buying process very tedious and frustrating. In this instance, David got it spot-on and made it worth a very long journey to pick up my car.
29 de julho de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your fantastic review. We're delighted to hear that David made such a positive impression and helped make your buying experience straightforward and enjoyable.
It's especially rewarding to receive praise from someone with a sales background, and we're pleased that David's professional, structured approach, combined with the right level of flexibility, gave you the confidence to make your decision so quickly. We know that purchasing a car can sometimes be a tiring process, so it's wonderful to hear that your experience with us was the opposite.
Thank you for making the long journey to collect your car and for choosing Mercedes-Benz of Guildford. We wish you many happy miles ahead and hope to welcome you back again in the future.
David - Used Car Sales 5*
David is an exceptional sales man. He found me the perfect car I was looking for, made the transaction incredibly easy given that I am out of the country for days at a time and the handover itself was seamless. David is an asset to the company and I hope to deal with him again in the future. Thank you again.
26 de maio de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your fantastic feedback. We’re thrilled to hear about your positive experience with David and how he was able to find the perfect car for you.
It’s especially rewarding to know that he made the entire process smooth and flexible, even with your time out of the country, and ensured a seamless handover. We’ll be sure to pass on your kind words, David will be delighted to hear them.
We truly appreciate your recommendation and look forward to assisting you again in the future.
The helpful team at Mercedes Guildford
The team at Mercedes in Guildford were very helpful. The online side was poor, very poor. Nothing worked. Hence the local team had to work even harder and did very well.
19 de março de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your feedback. We're really pleased to hear that our team in Guildford took great care of you and delivered the level of service we aim for.
We're genuinely sorry, however, that the online experience fell short of expectations. This isn’t the standard we want for our customers, and we appreciate you highlighting it. Your comments will help us improve and ensure a smoother digital experience moving forward.
If there’s anything more we can do to support you, please don’t hesitate to let us know.
Enthusiastic staff
Enthusiastic staff, extremely helpful sales person named Khayam. Couldn't be happier.
2 de março de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Khayam and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
We visited Sandown this weekend and met marvellous Mimi
We visited Sandown this weekend and met Mimi who was fantastic. She spent so long with us and was easily the most informative and helpful Mercedes staff member we have had dealings with. We visited other larger establishments and the service from Mimi was just on another level.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi at Sandown Group.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Used Car Sales
I've just purchased a nearly new E Class Estate from MB Guildford. Great service from everyone I dealt with. Particular shout-out for Geoff Wilson who was really helpful. 10 out of 10 all round. :-)
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Geoff and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Amazing customer service all the way through from my initial phone call
Brilliant customer service from the time of initial telephone enquiry all the way through to driving my brand new car home!
The entire team at Sandown Guildford were incredibly helpful, professional and supportive throughout the entire progress.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
I purchased a Mercedes A180 hatchback…
I purchased a Mercedes A180 hatchback back car from 'Sandown' Guildford . The agent who dealt with the whole procedure was excellent. He made the whole process of the sale and associated paperwork easy for me and it was done in a very professional and friendly manner. The after sale help with a more advanced vehicle was much appreciated.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and four-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Mercedes GLA
Ashley, the sales person was extreme helpful and personable.
No pressure at all. Very professional in every way.
16 de dezembro de 2025
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ashley at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Never purchased a car and it be so…
Never purchased a car and it be so simple and great customer service everything was very clear with Ashley, he was honest and very helpful.
Definitely recommend Mercedes Guildford will be back to buy another car.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Ashley and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Purchase of new car very efficiently…
Purchase of new car very efficiently handled by MB Guildford. Very satisfied with the service and the quality of the car.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Rory and the team at Mercedes-Benz of Guilford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Sales Executive Mimi was very helpful
Sales Executive Mimi was very helpful, polite and offered good understanding of customer requirements.
29 de julho de 2025
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Excellent sales service
Always very helpful reception staff. Nice environment in the sales room. Very knowledgeable salesperson. Mimi spent months (due to my delays!) finding me the right car at a good price. Highly recommended.
21 de julho de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
First class service
From the minute I sat down with Mimi I knew I was in good hands. She listened to what I was looking for and answered all my questions, regardless of how basic they were! I was kept updated throughout the process so I knew what to expect and the documents I needed to compete. On pick up day, she took time to walk me through all the functions of my new car. Delighted with my new car and the brilliant experience I had in buying it!
27 de junho de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
A big thumbs up to the guys at Sandown…
A big thumbs up to the guys at Sandown Mercedes-Benz for the efficient way they arranged for my new car to be available for me to pick up on time. Miles was very proactive and helpful
12 de junho de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
From start to finish Mimi was…
From start to finish Mimi was outstanding! She's kept me updated from ordering the car to me collecting! She's made sure I know all the buttons inside ready for me to drive out feeling confident! Thankyou so much Mimi
5 de junho de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
From our initial meeting
From our initial meeting, Mimi made the complex sales process clearer, smoother and quicker. She dealt with your frustrating credit clearance system with great patience and kept me clearly informed throughout the sales process. Thank you Mimi.
1 de junho de 2025
Resposta da Sandown Group - Group
Thank you for your review and four-star rating! We're delighted to hear of your experience with Mimi at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Mimi was very helpful.
Mimi was very helpful.
Great experience buying a new AMG
31 de maio de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Mimi at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Seamless service from Geoff
Seamless service from Geoff. Old school salesmanship at its finest. From start to finish the level of customer service was exceptional. SO happy with my 250e AMG. Unmatched by any other car in its class. The whole dealership made a fuss of my furry family. Made my heart melt. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
29 de maio de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Geoff and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great service at Sandown Guildford
Great service at Sandown Guildford, from all the staff.
28 de maio de 2025
Avaliação não solicitada
Resposta da Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.