I've just renewed my service for 'lifetime'. I'm hoping it will be a long-term situation with no 'gotcha fees' as time goes on. I'm also hoping this company is legit & not a fraud operation. Perhap... Ver mais
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Veja o que dizem as avaliações
Nice experience overall. The team responded promptly and provided helpful guidance. Looking forward to working with them again in the future. Ext-109 thank you so much for your help and services
A empresa respondeu
SAP-110 I really like Sapphire Softtech. They always fix my computer perfectly. I would recommend their services/company anytime because I have never had a problem with them and techs are always p... Ver mais
A empresa respondeu
EXT NO 103 : - Did a great job cleaning my computer today.Very helpful.Sapphire is reliable company. My experience changed after he fixed the couple of items I called about. Still don't know if he... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de reparo de impressoras
- Agência de Publicidade
- Consultoria em negócios e TI
- Loja de impressoras e scanners
- Empresa de Software
- Web Designer
Escrito pela empresa
Sapphire Softech Solutions stands out as a technology company with a strong customer-centric approach, placing customer needs, satisfaction, and convenience at the heart of its business. According to its website, the company follows a “Customer First” philosophy and focuses on simplifying technology by providing practical technical and software solutions. A key strength of Sapphire Softech is the breadth of support it offers. Its services include computer, printer, router, antivirus, email, network, data recovery, and software support, along with customized solutions such as mobile and web applications, CRM software, restaurant management systems, and communication tools. This broad portfolio allows the company to address diverse technology requirements for individuals and businesses. The company also emphasizes accessibility and responsiveness. Its website highlights 24/7 support, expert technicians, user-friendly services, cost-effective plans, and secure solutions. These features demonstrate an effort to make technical assistance convenient and approachable for customers, regardless of their level of technical expertise. What makes the customer-centric philosophy particularly noteworthy is the company’s stated emphasis on customer feedback. Its website explains that business decisions and policies are influenced by customer feedback, reflecting an approach that values customer experience and satisfaction. Overall, Sapphire Softech can be positively viewed as a service-oriented technology partner that combines technical expertise with a strong commitment to customer care. Its focus on responsive support, tailored solutions, affordability, usability, and customer feedback creates a positive foundation for building trust and long-term relationships. By keeping customers at the center of its approach, Sapphire Softech demonstrates how technology services can go beyond simply solving technical problems and instead contribute to a smoother, more reliable, and satisfying customer experience.
Informações de contato
123 East 9th Street Ste 323, 91786, Upland, Estados Unidos
- support@sapphiresoftech.com
- www.sapphiresoftech.com
4,1
Muito Bom
29 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scott Winchester SAP 111
Scott Winchester SAP 111
once again i am very satisfied. Scott listened very carefully and sorted my problem very quickly
Thanks again and well done
Theodore Galbraith
17 de setembro de 2026
Avaliação não solicitada
Hope It Works Out
I've just renewed my service for 'lifetime'. I'm hoping it will be a long-term situation with no 'gotcha fees' as time goes on. I'm also hoping this company is legit & not a fraud operation. Perhaps I was a fool to renew, but time will tell.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Ms. Kater,
Thank you for choosing to continue your relationship with Sapphire Softech Solutions and, most importantly, for placing your trust in us for the years ahead. We genuinely appreciate that a long-term commitment such as this deserves confidence, clarity, and peace of mind.
We fully understand your reservations regarding unexpected charges and your desire to know that you have made the right choice. Please be assured that your decision to continue with us is one we intend to honor through transparent service, consistent support, and a steadfast commitment to your satisfaction. We do not take your trust lightly; our goal is to demonstrate its value through every interaction and every service we provide.
Your loyalty is deeply appreciated, and we are committed to making your experience dependable, uncomplicated, and reassuring. Should you ever have a question about your service or require clarification regarding any aspect of your support, our team will be pleased to assist you with complete transparency and care.
We look forward to being a trusted technology partner for you well into the future and to giving you every reason to feel confident about the choice you have made. Our dedicated technical assistance remains available whenever you need us—24/7, 365 days a year.
With sincere appreciation for your continued trust,
Sapphire Softech Solutions
Customer Service Team
Nice experience overall
Nice experience overall. The team responded promptly and provided helpful guidance. Looking forward to working with them again in the future. Ext-109 thank you so much for your help and services
7 de setembro de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Raudenbush,
We sincerely value your continued trust and are grateful for the opportunity to serve you. Knowing that our prompt support and guidance made a meaningful difference is deeply appreciated.
Thank you for being a valued part of our customer community. It is our privilege to remain at your service, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
EXT NO 103 :- Very much satisfied with…
EXT NO 103 :- Very much satisfied with the work that was done bt the technicain
4 de setembro de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Williams,
It is wonderful to hear that you were pleased with the outcome.
We’re grateful you took the time to share your experience and recognize the care invested by our technician.
Your satisfaction means a great deal to us, and we’re truly grateful for the opportunity to serve you. We look forward to being here for you whenever you need us.
Sapphire Softech Solutions.
Customer Service Team.
EXT NO 103:- Tough Fight but Bryan…
EXT NO 103:- Tough Fight but Bryan Won!! Excellent Job! Excellent Work.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Bailey,
We’re truly grateful for your continued trust and for recognizing Bryan’s determination and exceptional work.
It means a great deal to have you as a valued customer, and we’re delighted he could turn a tough challenge into a successful outcome.
Please know that our commitment to supporting you remains unwavering, with assistance available 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
EXT NO 103
EXT NO 103 : -Good service - prompt and accomplished what we needed.
Thank you
4 de setembro de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Miss Eversun,
Thank you for your valued trust and kind recognition.
We are committed to making technology effortless and delivering prompt, dependable solutions whenever you need us.
We truly appreciate your continued confidence in us and remain available 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
EXT NO 103
EXT NO 103 : - Did a great job cleaning my computer today.Very helpful.Sapphire is reliable company.
My experience changed after he fixed the couple of items I called about. Still don't know if he fixed the items that showed up with the scan. I wish I had put off the new AI securiity. I felt pushed. I didn't time to do my research. And his accent was very distracking and his spend of talking. At one point he typed what he was saying which helped a lot, although probably not managable for all conversations. Am I hooked up with the AI security? If so and if possible I want it canceled.
30 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Customer,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that our technician was able to resolve the issues you originally contacted us about and that you consider Sapphire Softech Solutions a reliable company.
We sincerely apologize if you felt pressured while discussing the AI security service. That is not the experience we want for our customers. You should always have sufficient time to understand a service, ask questions, and make an informed decision that you are comfortable with.
Regarding your concern about the AI security service, we would be happy to help clarify this for you. If you are unsure whether the service was added to your account or would like to cancel it, please contact our customer support team with your account or service details. Our team can review your account, confirm the current service status, explain any applicable terms, and guide you through the cancellation process if you choose to proceed. We want to ensure there is no confusion about what you have and that you remain fully in control of the services on your account.
We also appreciate your feedback regarding the pace and clarity of communication. Your comments are valuable and will help us continue improving the way we serve and communicate with our customers.
Thank you again for bringing this to our attention. We value your trust and would welcome the opportunity to make sure your concerns are fully addressed. Our team is available 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
Custom service declined to replace less…
Custom service declined to replace less than 18 month old '' Sapphire NITRO+ RX 7900 XT Vapor-X'' Graphics card Fan error problems(i sent pictures and video)Requested replacement!!Answer was out of Warranty!!!
11 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Sven,
We’re sorry to hear about the issue you experienced with your graphics card.
However, we would like to clarify that Sapphire Softech Solutions is not a seller or manufacturer of Sapphire NITRO+ RX 7900 XT Vapor-X Graphic card, nor do we process product warranty or replacement claims for these products. Our services are focused primarily on technical and IT support.
Based on the details shared in your review, it appears there may be a misunderstanding regarding the company involved.
We would genuinely like to verify this rather than make assumptions. Please share the company name, order/invoice details, email address used to contact them, or any other non-sensitive information related to your interaction. This will allow us to determine whether the matter was handled by Sapphire Softech Solutions or another business with a similar name.
We value transparency and take every customer concern seriously. If this interaction was with our company, we would be glad to investigate it further and assist in clarifying what happened.
Sapphire Softech Solutions.
Customer Service Team.
Ext no 117
Ext no 117 : As always Tech is always worked awesome and helped me alot. Thank yu
30 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Alan ,
We truly appreciate your continued confidence in our team! It’s wonderful to know that our technician once again provided excellent support and made things easier for you.
Your kind words are a great encouragement to the technician and the entire team. Thank you for choosing us and for your continued trust.
Whenever you need us, we’re here to help 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
Great Solution
SAP-110
I give Charles a 10 he did an awesome job .
every time I get trouble. Sapphire Softech Solution does the fantastic job for me , that makes me very please .
thank you Sapphire team .
29 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Pennala,
Thank you for the fantastic feedback and for giving Charles a well-deserved 10! We’re delighted to know that he has consistently provided you with excellent support whenever you’ve needed assistance.
Charles is truly one of our standout technicians, combining strong technical expertise with some of the best customer service skills in the industry.
Your appreciation means a great deal to him and the entire Sapphire Softech Solution team. We’re grateful for your continued trust and will always be here to support you, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
EXT NO 103
EXT NO 103 : - Service was very good and technician was very helpful & quite knowledgeable! Thank you
28 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Mamalis,
We truly appreciate you taking the time to share your experience!
It’s wonderful to hear that you found our service reliable and that the technician was both helpful and knowledgeable throughout the process.
Your positive feedback is a great encouragement to our team and inspires us to keep providing attentive, high-quality support.
Thank you for placing your trust in us—we’re always available to assist with any future needs, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
positive experience
I had a positive experience working with Sapphire Softech Solution Specially with William Smith. The support engineers were knowledgeable and resolved our issues in a timely manner. Happy with the service."
28 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Susan,
Thank you for your wonderful feedback and, most importantly, for your continued trust in Sapphire Softech Solution!
We’re delighted to know you had a positive experience, especially with William Smith and our support team.
It’s great to hear that our engineers were knowledgeable, responsive, and able to resolve your concerns promptly.
We truly value your loyalty as a customer, and your appreciation is a meaningful encouragement to William and the entire team.
We look forward to supporting you whenever you need us, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
Very happy and satified with sapphire…
Very happy and satified with sapphire softech solutions.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Smith,
Thank you for your kind words and for continuing to place your trust in Sapphire Softech Solutions.
We’re delighted to know you’re happy and satisfied with our service. Your loyalty truly means a lot to our team.
We’re proud to be here for you 24×7, 365 days a year, whenever you need reliable technical support.
We sincerely appreciate your continued support and look forward to serving you for many more years!
Sapphire Softech Solutions.
Customer Service Team.
Great Work
Charles did a great job in fixing my issue
Sapphire Always does and excellent job for fixing the Issues on my computer and devices.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr.Rossini,
Thank you so much for your wonderful feedback and continued trust in Sapphire Softech Solutions!
We’re truly grateful to know that Charles was able to resolve your issue and provide the level of service you’ve come to expect from our team.
Your kind words mean a great deal to us, and we’ll be sure to share your appreciation with Charles. It’s always our goal to make every support experience smooth, professional, and stress-free.
We’re here for you 24/7, 365 days a year, whenever you need us.
Thank you again for choosing Sapphire and for being a valued customer!
Sapphire Softech Solutions.
Customer Service Team.
Good services
Issue resolved. Agent was able to resolve my issue.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Ms. Bergman
We sincerely appreciate you taking the time to share your wonderful 5-star feedback! It means a great deal to us to know that our agent was able to resolve your issue and make your experience a positive one.
Your trust and appreciation truly motivate our team to continue delivering the highest level of service. Please remember, we’re always here for you 24/7, 365 days a year, whenever you need us.
Thank you once again for choosing and trusting us!
Sapphire Softech Solutions.
Customer Service Team
Great Services
SAP-110
I really like Sapphire Softtech. They always fix my computer perfectly. I would recommend their services/company anytime because I have never had a problem with them and techs are always polite. I really love this company because I have no one to help me with my computer besides them. Highly recommend!
23 de agosto de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Miss Sasges,
Thank you so much for your heartfelt and wonderful review!
We’re truly grateful for your continued trust in Sapphire Softech. It means so much to know that our technicians have consistently provided you with reliable solutions while treating you with the care and respect you deserve. Your kind words and recommendation are incredibly encouraging to our entire team.
We’re always here to support you whenever you need us, 24/7, 365 days a year. Thank you for allowing us to be there for you!
Sapphire Softech Solutions.
Customer Service Team.
I had a printer problem
I had a printer problem - canon troubleshooter hooked me up with these crooks - hate to admit that after a year they contacted me and tricked me into lifetime service - today they called to scan again and found more very serious problems - I got smarter since last time and caught him in a lie - I don't know what he was going ato steal this time - hope he didn't get it
8 de abril de 2026
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Lund,
Thank you for bringing this concern to our attention. We’re genuinely sorry to hear about your experience and understand why receiving an unexpected call of this nature would be concerning.
As a valued customer, your trust is extremely important to us. Based on the details shared, we would like to investigate whether the call you received was actually from Sapphire Softech Solutions or from someone impersonating our company.
Please share the caller’s phone number, date and approximate time of the call, and any other details you may have. This will help us verify the interaction and take appropriate action.
For your security, please do not provide remote access, passwords, OTPs, banking information, or other sensitive details to any caller unless you have independently verified their identity.
Your safety, privacy, and trust matter greatly to us. We sincerely regret the concern this situation has caused and want to reassure you that we are committed to looking into this with the seriousness it deserves.
Sapphire Softech Solutions
Customer Service Team
Bought a Canon Megatank and had trouble…
Bought a Canon Megatank and had trouble connecting to wi-fi. Called Canon Support and somehow wound up with Saphire Software Solutions. (Still trying to track that process down).
He said he needed access, (big mistake), found malware and stopped print spoolers, and after two hours the printer was connected. When he logged off, all my wi-fi connections were lost and took me two days to fix. He also uninstalled my Bitdefender, even though he said it wasn't in conflict with theirs. Now they want $100 USD for the "fix". Beware of this company and do not give them access.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Burry,
Thank you for bringing this matter to our attention. We sincerely regret any inconvenience or concern caused to you.
We have carefully reviewed our records, including the available service and payment-related information, and would like to clarify that there is no record from our side of any request or instruction asking you to make a payment for resolving the reported issue.
We fully understand your concern and take such complaints seriously. If you were advised by anyone representing themselves as our company representative to make a payment, we request you to kindly share any relevant details, such as the person’s name, communication, payment request, receipt, or transaction details. This will help us investigate the matter thoroughly and take appropriate action, if required.
Sapphire Softech Solutions has been into business for more than 10 years & there are many companies impersonating us, therefore we would urge you to share whatever information you may have for us to investigate.
Please be assured that we value your relationship with us and remain committed to resolving genuine service concerns fairly and transparently.
We appreciate your cooperation and look forward to receiving any additional information that may help us investigate the matter further.
Warm regards,
Sapphire Softech Solutions
Customer Service Team
Disappointed in HP
We went to HP for help in installing a printer. After 45 minutes without much luck, the very nice support person said we would have to go to Microsoft support to fix some problems. We were then, for some reason, connected to Software Solutions. Again, a very nice man, but the bottom line: we needed to pay $399 for a year or $799 for three years to get rid of all the malware which we had not been aware of, and had never given us a problem in the past. After reading about the reported scams with this company while we were on the call, we immediately halted the process and transaction. Hoping now that they haven’t screwed up our computer. Extremely disappointed that HP connected us to Sapphire Software.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Cabell,
Thank you for bringing this matter to our attention. We sincerely regret the concern and frustration caused by this experience.
We have reviewed our available records and would like to clarify that we have no record of Sapphire Softech Solutions requesting payment of $399 or $799 for malware removal or the issue described.
Sapphire Softech Solutions has been in business for more than a decade, and unfortunately, legitimate companies can sometimes be impersonated by unauthorized third parties. We take such concerns very seriously.
If you have any details regarding the person you spoke with, including their name, contact information, payment request, screenshots, or other communication, please share them with us so we can investigate thoroughly and take appropriate action if required.
Customer trust, security, and transparency are extremely important to us. We sincerely appreciate you bringing this to our attention and would welcome the opportunity to review the matter further.
Sapphire Softech Solutions
Customer Service Team
Printer and repair service
Printer and repair services.
14 de setembro de 2025
Avaliação não solicitada
Resposta da Sapphire Softech Solutions
Dear Mr Harper,
Thank you for your kind words and for choosing Sapphire Softech Solutions. We’re delighted to know that you had a positive experience with our service.
Our team is available 24×7, 365 days a year to assist our customers whenever support is needed. Your trust and satisfaction mean a great deal to us, and we look forward to serving you again.
Warm regards,
Sapphire Softech Solutions
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