Sauce Shop® Avaliações 

306
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

These sauces etc, are brilliant. Tasty, natural, no nasties. As someone who has issues with additives these take the trophy. Bought a box for my son and wife, they were amazed. So, I am always orderin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Every order I've placed has been fantastic. all of the sauces are delicious and full of flavour. can look pricey but you're paying for top quality. I had one issue on delivery with one of the sau... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ordered gift box for a birthday gift, it arrived damaged. Contacted customer services,they asked for photos and items damaged. Which I did and requested new cardboard gift box, so far so good...then e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Loved these products for years, often buy one for a treat but decided to subscribe to a box. Easy to order, very quick to arrive - unfortunately, the wrong box was sent. I contacted customer support a... Ver mais

Detalhes da empresa

  1. Fornecedor de Condimentos
  2. Fornecedor de Alimentos e Bebidas
  3. Fabricante de Alimentos
  4. Produtor de Alimentos
  5. Fabricante de Temperos

Escrito pela empresa

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

306 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(306)

81 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I need to speak to you about Chipotle &…

I need to speak to you about Chipotle & Lime Aioli...
This thing is on all my meals, no jokes.

Subscription incoming...

Too good. Props to the people at Sauce Shop who came up with the recipe.

16 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Thanks Kevin!!! We do love that recipe! Glad you're enjoying it too!

Avaliado com 5 de um total de 5 estrelas

Best sauces I ever had!

Best sauces I ever had!
I started ordering a few months ago and the sauces are absolutely amazing. So much so I started a subscription. My favourite is the Honey Sriracha, delicious with anything! The cooking sauces are very convenient too. I'd definitely recommend some of the bundles as they allow you to taste a variety of their range. And I've spotted them on my local Tesco too. Will never go back to other brands!

16 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Thank you so much for your review! So happy to read you are enjoying our sauces!
Sauce Shop

Avaliado com 1 de um total de 5 estrelas

Worst service

I placed my order and also paid on 31/05/2025
and I am still awaiting delivery, so much for the advertised 48 hours.
Customer service is practically non existent and give father's day as an excuse. God help the father's who didn't get a present.
The furthest my order has got is a label that was printed on 12th June. I guess I have to wait a few more weeks before someone sticks it on my parcel.
Never will I order from sauce shop again.
If you need any sauce I recommend going to a supermarket

16 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Daniel, this is Pam (Sauce Shop Co-founder). I have asked one of our team to issue you with a full refund. I am so sorry for the huge delay. We experienced massive demand this Father's Day whilst also moving our fulfilment operation to a partner who could not keep up with demand. We are getting back on track now, so you should receive your order. Please just keep it. Your refund should be with you shortly. Apologies again. Pam

Avaliado com 1 de um total de 5 estrelas

We don't know if orders have been sent....sorry

Ordered in plenty of time for Father's Day, received email Wed 10th apologising for delay, stating WILL be dispatched Wed/Thurs. Thurs 15:30 still no dispatch so call up, no answer so leave a polite msg, summary 'Please let me know if it will not be dispatched today as I need to purchase alternative Gift today (Thurs). Then just after got another email promising dispatch Thur/Fri & will arrive in time. 01:40 'dispatched'- no, it was never picked up! Then received an email from James Sat 14th June 8:30ish - 'We're sorry, we changed our fulfilment 3 weeks ago & we don't actually know what has been dispatched and what hasn't'! Erm...a little bit too late for your customers! So I have no idea if or when the order will ever turn up. No offer of compensation etc. If they had just been honest & told me it wasn't coming I would have been more forgiving but the CS on this absolutely stinks! And the email was just shifting the blame and not taking responsibility. If they knew they had problems for 3 weeks, then they should NOT have been actively pushing on Social Media up until 6 days ago!
The best line was the last line in the email "I hope that any negative experience you've had with us this time doesn't completely destroy your view of us as a business" - my Q to them would be "how many fathers days have you ruined?"

14 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi TJ, it's Pam (Co-founder of Sauce Shop). Yes, we have really messed up here and I'm sure we have spoilt a few Father's Days, which I find both sad and embarrassing. Our team have been under immense pressure, trying to resolve numerous customer queries over the past couple of weeks. James was in no way trying to shift responsibility in his email, we chose to move our packing facility after all. He was just trying to give some context. I have requested information from you via TrustPilot as I cannot see your full name, which means I can't see whether we have been in contact this end. You should by now have received a full refund and resolution. Please could you complete the request for information with your full name and order number if not and I will make sure this is sorted immediately. I am very sorry. This has been a big learning curve for us as a business. Pam

Avaliado com 4 de um total de 5 estrelas

Really disappointed but issue was rectified

Really disappointed. I used this company just under a year ago. Although the products are great, the delivery was poor. Decided I would try the company again as I needed to purchase a Father’s Day gift. I ordered on the 6th June to ensure ample time to be delivered. A week later and no sign of my order. Contacted the sauce shop and they advised the order was lost then another email to state the changed premises and using a 3rd party company. Assured me they would send me delivery on 24hrs. Well never arrived and dpd advised this will not arrive for another week. So left with no Father’s Day gift which I now have to wait 2 weeks for which is ridiculous. Not even a discount offered off my order or even of my next order. Would definitely not recommend or use again. Plenty of more reliable companies out there.
Edit: order was fully refunded and the staff at the sauce shop were very apologetic. Was very frustrating at the time but mistakes can happen.

6 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Chris, this is Pam (Sauce Shop Co-founder). I agree, this is a complete disgrace and I am very embarrassed. Unfortunately our new logistics partner has been unable to keep up with our demand over Father's Day, but has continuely promised to ship orders on time. Our team have been working with the information fed to them from this provider but we have ultimately let a lot of people down. I have asked one of our team to issue with a full refund. I am so sorry. Pam

Avaliado com 1 de um total de 5 estrelas

I’ve had their sauces before and…

I’ve had their sauces before and they’re really nice but will never order again.
I ordered on the 3rd June and have been chasing all week instead of sorting it they just said it’s delayed because of Father’s Day but I will get it in time. They eventually said they’ll send it on a 1 day delivery yesterday but checked the tracking and it still hasn’t been sent. We can all accept that companies have problems but it’s the constant lying I’ve got the issue with. If they were honest I could have worked something else out and now because I stupidly believed them it’s too late.

14 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Lucy, this is Pam (Sauce Shop Co-founder). I am so sorry about this. Unfortunately we were being fed mis-information from our third-party logistics company, who we recently moved our warehousing to. It has been a complete nightmare and I am extremely embarrassed to read some of these reviews. My team have worked with what they had and as a result we have let down a lot of customers and potentially damaged our brand's reputation after years of hard work. I am so sorry we've messed up and spoilt your Father's Day. We're just getting back on track and I would like to make sure this is properly resolved for you. I can only see your first name on this review, so can't see whether your issues were properly sorted. If not, please get back in contact on info@sauceshop.co for a full refund. Apologies again, Pam.

Avaliado com 5 de um total de 5 estrelas

Amazing products

Amazing products - simply are the best around and really good value

11 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Thank you for your review Andy! So happy you are enjoying our sauces!

Avaliado com 1 de um total de 5 estrelas

Order was never received

Order was never received, terrible customer service, sent 3 messages and never received any reply, still waiting.

11 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Neil, it's Pam (Sauce Shop Co-Founder). This is terrible service, I am so sorry. Our team have been relying on our new third party logistics company who have been completely unable to keep up with demand and have messed multiple orders up. The guys are working through customer tickets and offering full refunds or replacements and you should hear back today. Apologies once again. Pam

Avaliado com 1 de um total de 5 estrelas

Customer service was awful!

I’m not doubting that the sauces are tasty but the customer service is an absolute joke! They advertise that it will be shipped 48-72 hours. Quite frankly that’s dishonest! It took until the fourth day so 96 hours before I contacted them as no despatch email had been revived within a few hours of sending that email my items were dispatched! However it was too late for the purposes of buying the sauce pic n mix box so once order was rcvd a day too late I requested a return and full refund. The box remains unopened and initially there was daily communication but radio silence for around a week now! I’m not satisfied at all and will be letting people know not to order due to their lack of customer service!

25 de maio de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi Kelly, this is Pam (Sauce Shop Co-founder), I am so sorry about this experience. We've been a bit of a state this Father's Day due to a move to a third party fulfillment partner who have not been able to keep up with our demand (despite constantly telling us they are shipping orders). It has been very disapointing to let customers down in what is one of busiest periods and our team have done their best to resolve issues. I've checked with the team and can see you have been issued a full refund and also have your original order, which you are very welcome to keep. Apologies once again, Pam.

Avaliado com 2 de um total de 5 estrelas

Delivery issues...

I've ordered from Sauce Shop twice previously, and quite frankly, the sauces are pretty decent, and I've not had an issue with them up until now.

However, something seems to have changed with their distribution in the last few months. Boxes are now packaged incredibly poorly, so much so that some sauces are smashed in transit.

But that's not all. On my last order, two items were missing, and two were damaged. I queried the issue and dispute, having to wait a while for a response, they arranged a replacement.

The replacement arrived today, about a week after I received a response confirming the missing and broken items would be replaced. But the replacement order has one of the sauces missing and one not correctly sealed and essentially open... Also, those items they did send weren't even protected in the box; how they arrived without the glass breaking is a miracle.

9 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Hi James, this is Pam (Sauce Shop Co-founder). I am so sorry, we have massively dropped the ball the past couple of weeks. A perfect storm of moving to third party logistics and increased demand for Father's Day has resulted in us having to firefight for the last 2 weeks, sending our team to the logistics provider to help pack orders and dealing with hundreds of inbound enquiries regarding late orders as well as mispicked and damaged orders. I am very sorry to read that even your replacement box had missing products and was poorly wrapped, we will be feeding all this back to the logistics partner. If you haven't already, please get back in contact on info@sauceshop.co so we can sort out a resolution for you. Apologies, Pam.

Avaliado com 5 de um total de 5 estrelas

Excellent sauce

Excellent sauce, great value for money. The Honey Siracha is to die for!

1 de junho de 2025
Avaliação não solicitada
logotipo da Sauce Shop®

Resposta da Sauce Shop®

Thank you so much Emma!

Avaliado com 5 de um total de 5 estrelas

The Sauce Shop

The Sauce Shop products are tasty and not over processed.
The flavours suit all tastes and can be spiced up or down.
British products are the way to go.
Well done Sauce Shop !

12 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

OH MY SAUCE

Where do I start? Not only are the flavours EXCEPTIONAL but the ingredients are simple ingredients not ultra processed like many other condiments stocked in our supermarkets. You are getting a high quality product when purchasing anything made by The Sauce Shop.
I have fell in love with the honey sriracha drizzle as well as the seasoning shakes. I purchased a bundle and was blown away at what I got for my money when I think how much I would spend on other well known brands getting ketchup, mayo etc but the flavour combinations that I can now purchase as well as well as simple staples makes making meals more fun! Thanks guys <3

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great sauces!

Great sauces without all the unnecessary ultra-processed ingredients - win win! So far I've loved the ketchup, garlic mayo and makhani sauce, but I'll be trying others!

5 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the Hot Sauce

Love the Hot Sauce! Can't get enough of it so my only complaint is that the bottles aren't bigger :-)

Ordered 12 bottles of it online to stock up and there wasn't a single bit of plastic in sight - very impressed.

3 de abril de 2025
Avaliação não solicitada

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