I was really disappointed with my experience ordering from Scandiborn. The website made the ordering process tricky, kept timing me out, and what was particularly frustrating was that I only found... Ver mais
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Veja o que dizem as avaliações
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver mais
A empresa respondeu
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver mais
A empresa respondeu
We received a gift card when our son was born and kept it for two years to purchase some items for when he was older. It turns out there was a usage period that we were not informed about by the purch... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja para Bebês
- Loja de Móveis para Quartos
- Loja de Móveis Infantis
- Loja de brinquedos infantis
- Fornecedor de Acessórios para Móveis
- Loja de Móveis
Escrito pela empresa
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Informações de contato
4,1
Muito Bom
945 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
Great customer service from the Scandiborn team.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Joey,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with our customer service team. Your support means the world to us!
Kind regards,
Keeley
Fantastic customer service
I just had a great experience with customer service at this company. Really helpful and communicative with very swift responses. The choice of toys is great and we love the Big Red Bus.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Clare,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team—we always strive to be as helpful and responsive as possible. It’s also wonderful to know you’re enjoying our toy selection, especially the Big Red Bus!
We truly appreciate your support and look forward to serving you again.
Kind regards,
Keeley
Great customer service
Excellent customer service from
Nicola, thank you again :)
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Molly,
Thank you so much for your kind words! We're delighted to hear that Nicola provided you with excellent service. We'll be sure to pass along your appreciation. We're looking forward to seeing you shop with us again soon!
Kind regards,
Keeley
The best customer service
The best customer service , so refreshing to have been assisted in such a professional and efficient way. Toys are great!
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Ells,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service and that you love the toys we stock. Your kind words mean the world to us! We look forward to you shopping with us again soon.
Kind regards,
Keeley
Perfect
Faultless. Top quality products, delivered perfectly and promptly. 10 out of 10!
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Jill,
Thank you for your wonderful review. We're delighted to hear that you're pleased with our products and service.
Your support means a lot to us, and we look forward to serving you again :)
Kind regards,
Keeley
Awful. Awful. Awful.
Awful. The item listed is not the one they sent me. They admitted this was an error on their website and they were listing the wrong product. They sent me a returns label that the post office could scan as I advised I had no printer. They promised me it was one that could be scanned. Got to post office and they said this could not be scanned and was one for me to print - as I thought. They told me a collection had then been booked for Royal Mail to get it from my house - which all along had not been booked even though they'd told me which day I needed to stay home and wait (couldn't provide me a time so I cancelled work for this). Still got the wrong product in my house weeks later.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Jessica,
Thank you for your feedback and we are truly sorry for the experience you’ve had and the inconvenience caused by this situation.
Unfortunately, as this brand is stocked and dispatched directly by our supplier, they sent the incorrect size in error.
When you informed us that you didn’t have access to a printer, the supplier arranged a collection and went on to inform us that the provided return label could be printed in-store. We passed this information to you in good faith, but regrettably, it was incorrect, and we deeply apologize for the additional inconvenience this caused.
I can confirm that the incorrect item has now been successfully collected, and our supplier has arranged for the correct size helmet to be sent out to you. We’re sincerely sorry for the delays in resolving this, sadly this was due to the backlog of queries our supplier experienced following the busy Christmas period resulting in slower response times.
Thank you for your patience and understanding as we worked through this issue. If there is anything further we can do to assist you, please don’t hesitate to reach out.
Kind regards,
Keeley
Great customer service from Keeley!
Great customer service from Keeley!
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Claudia,
Thank you for your wonderful review! We're delighted to hear that Keeley provided you with great customer service. We’ll be sure to pass on your kind words to Keeley and the team! If there's anything else we can help you with, don’t hesitate to reach out. 😊
Kind regards,
Charlotte
Customer service was brilliant
Customer service was brilliant. Very helpful and quick to respond!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Scandibørn
Hi Ciara,
Thank you so much for your kind words! I'm thrilled to hear that Keeley from customer service was helpful and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need assistance again, we're always here to help!
Kind regards,
Charlotte
First class customer service!
First class customer service!
Company were very fast and helpful via email!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Lauren,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our first-class customer service and found our team fast and helpful. Your kind words mean a lot to us, and we’re always here if you need anything in the future!
Kind regards,
Keeley
Excellent customer service
A product I purchased was unfortunately not working. I sent proof of purchase and they arranged replacement item straight away. No fuss. All this within 2 days. They have sent me a Royal Mail tracking number to track replacement item straight away. Excellent customer service. Seldom seen these days
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Gail,
Thank you so much for your kind feedback!
We're thrilled to hear that Charlotte was able to assist you quickly and efficiently. Providing excellent customer service is our top priority and it means a lot to know we could resolve the issue to your satisfaction.
If you ever need assistance again, don't hesitate to reach out!
Kind regards,
Keeley
Very positive experience from a caring…
Very positive experience from a caring company. Highly recommend
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi L DR,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience and that our efforts to provide caring service made a difference.
Your recommendation means the world to us, and we truly appreciate your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Keeley
I wish I had read the reviews before…
I wish I had read the bad reviews before ordering. My parcel arrived promptly however 2 items were missing. I reached out to customer service immediately to make them aware.
I was told they had reviewed the CCTV footage and my parcel was correctly packaged all the items were in the bag and there was very small room in their packing process for human error. I was told the CCTV footage was attached to the email however it shows them packing my order without my name and address on. This is all the proof they need to show that I should have all my items so have closed the case.
There was an error somewhere on their part because I haven’t got all my ordered items however they will not accept that there has been an error on their part.
I also attached photos of the box I received with measurements showing that it wouldn’t have been possible for all my items to fit in the small box.
No response to two emails now. No answer on the phone line despite numerous attempts to speak to someone to get this resolved - the number cuts off after 2 rings.
Really disappointing, they have lovely stock but customer service is appalling.
I appreciate you taking the time to reply to me however the issue has not being resolved my end. You have my money however I have not recieved my goods.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Jennifer,
Thank you for taking the time to share your feedback. I’m very sorry to hear that you’re disappointed with your recent experience & I appreciate the opportunity to address your concerns.
After receiving your initial inquiry, our team thoroughly reviewed your case including the CCTV footage which confirms that all items were correctly packed into your parcel. We also shared this footage with you upon your request & you acknowledged that the footage shows your order being packed correctly. The proof of delivery image provided by the courier on the tracking information shows your order to have been delivered undamaged which you also confirmed.
Regarding your concerns about the size of the box, we assure you that our team carefully selects packaging to securely accommodate the items ordered. Even in smaller parcels, our packing process ensures all items fit without damage.
In response to your follow-up emails, we have replied to each one & would kindly ask you to check your spam or junk email folder in case our messages were inadvertently filtered there. Additionally, we sincerely apologize if you had difficulty reaching us by phone. As this is a particularly busy time of year, our customer service team is managing a higher-than-usual volume of inquiries. While we aim to respond as promptly as possible, we regret any inconvenience caused by these delays.
We are committed to providing high-quality products & excellent service & we regret that this situation has not met your expectations. Thank you for bringing these matters to our attention, as we are continually working to improve.
If you have any further questions or concerns, please don’t hesitate to contact us again.
Kind regards,
Keeley
Brilliant for kids
I've ordered a few things from scandiborn recently, the products are always fantastic quality, delivery is prompt and the website is easy to use! Makes buying for little ones easy and simple!
24 de novembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Liz,
Thank you so much for your lovely feedback! We're thrilled to hear that you've been enjoying our products and had a seamless experience with our website and delivery. Making shopping for little ones easy and enjoyable is exactly what we strive for, so your kind words mean the world to us. We can't wait to welcome you back for more Scandibørn treasures soon!
Kind regards,
Keeley
Beautiful items and quick delivery
Ordered some beautiful items for my daughters for Christmas, can't wait to gift them. Well packaged and quick delivery. Thank you!
30 de novembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Amy,
Thank you so much for your lovely review! We're delighted that you chose Scandibørn for your daughters' Christmas gifts and that you were happy with the packaging and delivery. We hope the items bring lots of joy and smiles on Christmas day. Wishing you and your family a magical holiday season!
Kind regards,
Keeley
they are not reliable and cancel my order after 5 days!
I bought a scoot and ride for my son as a birthday gift. They did not ship my item for 2days. After 5 days, they just replied to my email and cancelled my order. I did complain about their customer care and service, they even haven't responded. So, they are not reliable.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Nadir,
Thank you for sharing your experience with us, and I’m very sorry to hear about your disappointment with our service. We understand how frustrating this situation must have been, especially as it involved a special birthday gift.
To provide some clarity, your order was placed on the 29th November, and the advertised delivery lead time is 3–5 working days, excluding weekends. I can see that you reached out for an update on the 4th December, at which point we immediately contacted our supplier, who stocks and dispatches this product directly to our customers. Unfortunately, they informed us of a system error on their end, which led to the order being cancelled and refunded on the same day, the 4th December.
We deeply regret that this situation occurred and understand that it was disappointing. While the error was beyond our control, we take full responsibility for ensuring a seamless experience for our customers and sincerely apologize for any inconvenience caused.
Your feedback is important to us, and we are using this as an opportunity to improve our processes and communication. If there is anything we can do to assist further, please don’t hesitate to reach out.
Kind regards,
Keeley
Best customer service I have experienced
Not only are Scandiborn over and above with the quality of their products and efficiency with delivery, their customer service is the best I have ever experienced.. professional, yet incredibly helpful … they sorted out a small issue immediately and the communication was consistent and immediate throughout…
Thank you Scandiborn and the biggest thank you to your customer service!
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Dawn,
Thank you so much for your kind words and thoughtful feedback! We are truly delighted to hear that you are pleased with the quality of our products, the efficiency of our delivery, and most importantly, your experience with our customer service team.
Our goal is to provide every customer with exceptional service, and it means the world to us to know we’ve made a positive impression. We’re thrilled that we could resolve your issue quickly and keep you informed throughout the process.
Your support and appreciation inspire us to continue delivering the best experience possible. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you once again for choosing Scandibørn!
Kind regards,
Keeley
Quality product and customer service…
I have previously shopped at Scandiborn and my confidence in their beautiful, quality products and customer service remains high. I had a problem with a recent order, contacted them (not a ‘chat bot’ or other automated approach), replacement agreed, regular updates on progress and prompt delivery. Great service - fabulous products that never fail to please the recipient.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Liz,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you’ve been pleased with our products and that our team could assist you promptly with your recent order.
Providing beautiful, quality items and exceptional customer service is at the heart of what we do, and it’s wonderful to know we’ve met your expectations. Your continued confidence in us means the world, and we’re so grateful for your support.
If there’s anything else we can do for you, please don’t hesitate to get in touch. We look forward to serving you again soon!
Kind regards,
Keeley
If I could have given 0 stars I would
If I could have given 0 stars I would. Terrible service after purchasing Oliver furniture from Scandiborn.
Assembly was booked, then cancelled on the day with no warning - I tried to call the ‘customer happiness line’ several times which was a dead phone line. Eventually managed to speak with Keely over email,
Several weeks later assembly was arranged through Jade Home Assembly, who arrived late but not ready to assemble furniture despite me having paid £255 for assembly.
Spend your money elsewhere
5 de novembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Jenny,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us was disappointing and that our service fell short of your expectations.
As we discussed previously, there was an unexpected delay within the courier network between Denmark and the UK, which unfortunately impacted the timing of your delivery. I understand how frustrating this was.
Regarding the assembly, our logistics team has confirmed that after some initial confusion, the assembly was completed on the same day as delivery & they provided images to confirm this. However, we understand that this experience was far from seamless, & we’re actively reviewing our processes to ensure smoother coordination in the future.
Thank you again for your feedback & please don’t hesitate to reach out directly if there’s anything further we can assist you with.
Kind regards,
Keeley
I have shopped at Scandiborn for a…
I have shopped at Scandiborn for a couple of years now and my most recent order was
placed towards the end of October. I know their postage to usually be fast and so when I had still not received the items and the tracking information had not updated I had a feeling the parcel may have been lost. This is the first ever time I have had an issue and although this is not the fault of Scandiborn as they had shipped it to Royal Mail, I contacted Customer Service today and within an hour of emailing Charlotte had confirmed the items were most likely lost and offered a replacement or refund and this was completely resolved within another couple of hours. The customer service at Scandiborn is outstanding and Charlotte was quick and very helpful in resolving the problem despite the fault lying with Royal Mail. It is rare to have such a great and responsive customer service team these days and I shall definitely continue shopping at Scandiborn - thanks so much!
5 de novembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Kerry,
Thank you so much for your wonderful review.
I'm so sorry to hear your order had been lost in transit but I'm happy to hear that Charlotte was able to resolve this quickly & efficiently for you!
I will share your kind words with Charlotte & the team.
Kind regards,
Keeley
The customer service team Charlotte…
The customer service team Charlotte very helpful and efficacnt
4 de novembro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi There,
Thank you so much for your 5* review! I'm so happy to hear that Charlotte was very helpful :)
Kind regards,
Keeley
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