Southern California Edison Avaliações 48

Terrible customer service! It is impossible to reach a human being. Their website is poorly designed and gives inadequate information! Unfortunately we don’t have a choice of a different company

The worst service in this state. And when dealing with headaches you will never get polite service. You will always reach the rudest person you've had the displeasure of speaking to.

I’m going to be very honest. I don’t know why only Edison is the only electric company in Southern California? Is like they don’t give a care what you say or try to give theirs customer a chance to fix it.
This is exactly what happens. I own business somehow how my autopay turn off so I owe around $2000 for 2 months behind bill I forgot to pay. As a businesses owner you’re alway busy and hardly check your mails. I would appreciated Edison would call me before disconnected. Now they try to make me deposited additional $4000 when my business is doing very bad during cold season. I explained to them that they wouldn’t care. There’s alway exception with other big companies during the past when I forgot to pay bills.
Now, I have to paid $6500 empty all money on my business bank account . Yet , they didn’t turn on the electric right away. After I waited 2 hours no electricity so I have up . I have to closed down my BUSIENSS for the day and generate not a cent today . Not to mention I have to pay for my employees during the time they stay with no electricity powder.
I forgot to pay electric bills over $4000 in the past and paid for the interested. I only owe $2000 and add another $4000.
I guess they’re the only electric company in Southern California and they know we need them so they don’t even care about other people businesses making money or not. What come around goes around.
I owed Gas bills for 5 months currently and they haven’t disconnected my gas yet which I alway pay them all at once when I have the money plus interested. Solcal Gas company have no problem with it so why Edison does ? A big company like this can’t even help out their customers during difficulties time or should make give their customer a chance to catch up with their bill.
I wish there another electric company in souther California so Edison know they have competition to treat their customer right.

Terrible customer service, price gouging, difficult to get a hold of. Just a horrific, unavoidable monopoly.

Worst automated system. Takes me about 5 minutes to pay my electric bill.

So I guess now customer service just hangs up once they answer after being on hold 20mins. Great job your one step better then Spectrum. In other words your customer service is nonexistent.

Thank you for providing electricity to my area. Admittedly, your website has some serious bugs but hey...at least you never illegally diverted taxpayer money for infrastructure upgrades to executive bonuses and subsequently pled guilty to manslaughter when outdated equipment burns down an entire town every year or so.

The bar is pretty low, but I'm glad I don't have to fund a criminal organization just to turn on my lights. Thank you for at least not being the worst.