Another purchase, another CON!, I'm pursuing through my credit card Co' to have them removed and continually watched and excluded from the payment security companies, these practices need stopping. T... Ver mais
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Veja o que dizem as avaliações
Beställde grejer den 1/10 och efter 6v tröttna jag på att vänta, får inga svar på mina mejl, eller kontaktförfrågningar, har jagat dom i snart 3 veckor och finns inga tecken på aktivitet. Jättetråkigt... Ver mais
Am 25.02.2024 habe ich eine Bestellung aufgegeben und auch gleichzeitig bezahlt. Laut Webseite sollte die Bestellung innerhalb 10-14 Arbeitstagen verschickt werden. Nach 17 Arbeitstagen Wartezeit habe... Ver mais
Själva doften är helt okej men flaskan och korken är bortom all kritik. Korken öppnas, vätskan läcker och den passar inte riktigt där den ska, åtminstone inte på min xc60. Och när vätskan läcker först... Ver mais
Detalhes da empresa
Escrito pela empresa
At ScentitLondon we believe that scents make sense and for that reason they should be available to you at the lowest price. We specialise in the distribution of authentic niche and designer fragrances as well as samples and discovery sets. We are proudly the only distributor of Dua fragrances in the UK and Europe.
Informações de contato
78 Galahad Road , Edmonton, N9 9WL, London, Reino Unido
- 07412623849
- Info@scentitlondon.com
- www.scentitlondon.com
1,8
Ruim
170 avaliações
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Two week delivery time? Unacceptable.
Products ok, but delivery time is ridiculously slow.
Ordered 1st August.
'Sender dispatching item' 9th August.
'Item received' (by Royal Mail) 13th August.
Delivered 15th August.
17 de agosto de 2022
Avaliação não solicitada
Great Perfume Dupes
Huge variety of high quality perfumes. Great customer service, very happy with the items received. Highly recommend.
3 de agosto de 2022
Avaliação não solicitada
Really hard to return anything even unopened goods
Really hard to make a return and they will take 20% “restock fee” . I would definitely read the the returns policy before purchasing . I won’t be ordering again
22 de julho de 2022
Avaliação não solicitada
Taken too long to process orders.
A bit slow with delivery even when the fragrance is not preordered they don’t ship out quick enough sometimes 3 days after placing orders when you check the progress is showing unfulfilled when other stores ships out within 24hours but in Scentitlondon they just take their time to post out your order. I expect the delivery to be not more than 48 hours for the postage price that they charge within the UK, apart from that ScentitLondon is a great place to buy Dua perfumes.
I must also mention that they always reply to emails, all they need to do is to improve on delivery time then you’ll get 10 stars from me.
22 de junho de 2022
Avaliação não solicitada
Resposta da Scentitlondon
Hi Elizabeth, hope you’re doing well. I’m very sorry to hear of your displeasure with your order from us. We kindly ask for 2-3 working days for us to dispatch all orders as every product has to processed and labelled from scratch before we can ship out. If you have any questions regarding this please do not hesitate to get in touch.
Kind regards
Annabel
Order 5039
Order 5039
Ordered placed 2nd June.
And today is 15 June still nothing received despite 6 emails have been sent to them asking the delivery date but there is no response.I am going on holidays on 25th June if they can't fulfill order until 25th june then please refund my money back.
At least they can answer to my emails and sending queries online regarding this order.
They were very good in the past but this time they let me down.
After text messages they resolved my issue.
Thanks
15 de junho de 2022
Avaliação não solicitada
Resposta da Scentitlondon
Hello Aamir, hope you’re doing well. I’m very sorry to hear of you displeasure with your last order with us. I’m Annabel and I’ve personally sent several emails with updates regarding your order but believe these have not been received. I’ll explain a little bit about your order on here and get one of our managers to call/text you tomorrow morning.
In my previous mail I stated that the items in your order are listed as preorders on our website and this typically take 10 - 14 working days to dispatch after the day of purchase. We regularly email our customers with updates on preordered products as this is standard ScentitLondon practice but I believe we may be sending it to the wrong email. Hope to hear from you soon as we are very eager to help resolve this issue.
Kind regards
Annabel
Didnt smell like the original
11 de junho de 2022
Resposta da Scentitlondon
Hello,
Hope you’re doing well, Thank you for sharing an honest review. I’m sorry the product you purchased from us is to your displeasure. May I ask if the fragrance was macerated? We usually advise customers to let fragrances sit for a week or two to macerate which will break down the oil compounds creating a much-refined scent.
Kind regards
Annabel
Ich wurde betrogen.
Ich wurde betrogen.. Man hat mir nach Wochen einen falschen Duft zugeschickt und sich dan totgestellt. E-Mailverkehr gab es nur 2 mal, wo mir gesagt wurde ich solle mich gedulden, weil der Ersatzduft bald bei mir sei.. Jetzt sind Monate vergangen und sie reagieren nicht mehr auf meine Nachrichten. Absolut unseriöse Verbrecher.
10 de junho de 2022
Avaliação não solicitada
EXCEPTIONAL FRAGRANCE COMPANY
Efficient, modern company with rapid delivery supplying outstandingly good fragrances at extremely competitive prices.
Very pleased I found you guys; many thanks.
7 de junho de 2022
No response
Can't praise scenritlondon for going out of their way to get in contact. After a few phone messages we managed to sort out the problem.
edit as only fair for the 5 star sorting out of my order.
6 de junho de 2022
Avaliação não solicitada
Resposta da Scentitlondon
Hi Aaron hope you’re doing well. I’m very sorry to hear of your dissatisfaction with your last order with us. 2 items from your order are are preorders and take 10-14 working days for us to dispatch. We’ve tried contacting you via email regarding this but unfortunately we get a delivery failure message. We’ve also called to get through to you but couldn’t reach you so a text message has been left. If you could kindly get back to us at your earliest convenience. We are very eager to help with any issues you have.
Kind regards
Annabel
Love this company they sell everything…
Love this company they sell everything I like and they even ofger discount codes on all their fragrances. Excellent.
13 de maio de 2022
Costumer service very prompt all the…
Costumer service very prompt all the time and it’s only one company from Uk that sell DUA fragrance 👏👏👏
11 de maio de 2022
Great shop
Great shop , ships fast, but doesn't put samples to test other perfumes. Could be useful for future orders.
6 de maio de 2022
Customer service is excellent
2 de maio de 2022
Dependable!
Dependable!
I have ordered several times and always received the undamaged package. (Austria)
24 de abril de 2022
Lovely but sometimes slow
Lovely, high quality perfumes. I love the Dua brand which is reasonably affordable, with some original and some copies, but all superb quality.
Edited to say: they seem to be working on their despatch times as this has improved.
24 de abril de 2022
Avaliação não solicitada
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