Scott Dunn Avaliações 

278
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Scott Dunn were helpful in listening to our requirements and booking our holiday. Anna our agent was approachable and always happy to help. We chose to book with Scott Dunn to use their Explorers Kids... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Scott Dunn make choosing, planning and booking wonderful holidays so easy! Their amazing team are professional, knowledgeable and infinitely helpful. They manage the entire process with ease.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My wife and I along with two other couples returned this month from a trip to Ireland and England. The trip was one of our most enjoyable ever. Although expensive, the money was worth it. The g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our trip to Italy was truly the best vacation we have ever taken! From the beautiful hotels and incredible scenery to the amazing food, wine, culture, and history, every part of the trip was memorable... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. Hotel
  3. Operador de turismo

Escrito pela empresa

At Scott Dunn, we craft luxury, tailor-made holidays that are unique to our guests. We cover all seven continents, using our deep destination knowledge and carefully curated collection of accommodation and experiences to create bespoke trips that are meaningful to each guest. Our Travel Specialists are here to listen, guide and inspire you. Why travel with Scott Dunn? We listen to your travel goals and craft unique trips that are completely and unequivocally bespoke to you.     Our global offices in the UK, US and Singapore mean you can speak directly to a member of our team 24/7, no matter where you are in the world. Trust in our team to provide seamless service, so that you can book with confidence. We use our inside knowledge to curate a collection of accommodation, experiences and guides that elevates your travels out of the ordinary. We travel regularly and work closely with our partners all around the world, enabling us to open doors to experiences that simply cannot be accessed when you plan a trip independently.  We know luxury looks different to different people, and we deliver on what matters most to you, from private access to the best guides. 


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

278 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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4,6

Todas as avaliações

(278)

68 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

We had an amazing curated luxury…

We had an amazing curated luxury experience through Northern Spain and Bordeaux, replete with Michelin star restaurants, expert tours, vineyard experiences, and cooking classes. It was fabulous. They identified just the right hotels and guides and the transportation was flawless. I have very high travel standards and they met them with ease. The itinerary was flawless and Livia was so easy to work with. We will be going back to Scott Dunn!

15 de setembro de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you very much for your wonderful feedback - Livia and the whole team will be thrilled to hear you enjoyed your trip to Spain so much.

We can't wait to help you plan another trip in the future!

Avaliado com 5 de um total de 5 estrelas

Strong recommend

Very knowledgeable staff, all arrangements on a multi-leg trip worked as planned, including a relatively last minute change of scheduling on a couple of days. This is the 4th trip we have done with Scott Dunn and all have been as good as we hoped they would be. Strong recommend.

9 de setembro de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you for taking the time to share your experience and your kind words. We are all so pleased to hear you've enjoyed your travels with us so much and we look forward to planning many others in the future!

Avaliado com 5 de um total de 5 estrelas

Wonderful African safari

Scott Dunn planned an absolutely perfect vacation for our family. Every detail of our Africa safari was great-beautiful lodges, wonderful guides, flawless transportation, incredible food.

1 de agosto de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you for choosing to explore Africa with us! I will be sure to spread your lovely feedback with everyone involved in planning your trip with us and we really hope to help plan another vacation very soon!

Avaliado com 5 de um total de 5 estrelas

Excellent service and knowledge from SD…

Excellent service and knowledge from SD team. They take the time to listen to what you want out of your holiday and recommend the right accommodation / hotels and activities that suit.

1 de agosto de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Many thanks for your kind feedback. Our experienced team ensure they get to know the wants and wishes of all our guests in order to provide an unforgettable experience time and time again so we are all so pleased to read your lovely words.

Avaliado com 5 de um total de 5 estrelas

Top notch

Scott Dunn is the best. Always finds the ideal match and follows the customer's desiderata.

8 de julho de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much, Carlo! We pride ourselves on ensuring each and every trip with us is tailored to our guests' desires and so are thrilled to read this.

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Amazing experience. Excellent customer service and comms. Scott Dunn helped us find and organise the perfect holiday! The team were fantastic and the App was really helpful in keeping us up to date with travel arrangements. Will definitely be using Scott Dunn for our next trip 😁

8 de agosto de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much for taking the time to share your feedback - we can't wait to help you plan your next trip!

Avaliado com 5 de um total de 5 estrelas

They know what they’re talking about!

From the moment Matt started working on our itinerary, everything just fell into place. He took the time to hear me out fully, asked all the questions and just knew intuitively the right places for my family. The trip was flawless from the get go and absolutely fabulous! Scott Dunn impressed me so much, I can’t want to plan our next trip!

2 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Scott Dunn listens

Scott Dunn listens. They keep good records and are always able to customize our trip exactly as we would do it ourselves, or better. Their team forages for the hard to find excursions that really create those memories that last a lifetime. Impressive people. Extraordinary company.

19 de abril de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much for this wonderful feedback, which perfectly sums up what we pride ourselves on. We really appreciate you choosing to travel with us and hope to many more occasions to surpass expectations in the future.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible experience when trying to get quote for honeymoon to China. Received frantic call from travel agent asking why I was getting quotes from other travel agencies in accusatory tone. I’m sorry but this is our honeymoon/trip of a lifetime/extremely expensive so why would we not get several quotes before deciding? Was told by the same agent that S&D do not have their own in-house experts and use third party providers, another reason not to use them. Once I had received the quote I was subsequently harassed with multiple emails and calls despite already responding to say we needed time to think. Then received a further 2 emails titled ‘Shall I close this case’ from same agent, even though it had only been a few days since the quote was issued. Terrible customer service and doesn’t compare to other companies who were absolutely professional, allowed us time and had loads of travel tips and advice. Needless to say we decided not to use S&D.

12 de julho de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you for taking the time to share your feedback, although we are very sorry to read the contents. What you have described is absolutely not in line with the experience we expect our guests to receive.

Our team of Travel Consultants are all experts in their own areas, however we do collaborate with local partners on the ground to ensure the best possible experience for our guests when travelling.

We pride ourselves on delivering exceptional service at every stage and so are now looking into this particular situation to understand what happening and a member of our Management team will be in touch in due course should you wish to discuss this further.

We are very sorry that you have been left with this impression and we really hope to have the chance to show you what a Scott Dunn experience should be like in the near future. Please don't hesitate to reach out if we can ever be of any help.

Avaliado com 5 de um total de 5 estrelas

Service was great throughout planning

Service was great throughout planning. prompt response and easy to coordinate. actual experience came with a surprise fruit basket and everything went smoothly.

14 de junho de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much for taking the time to share your wonderful feedback! We are really happy to hear your trip went so well and you were well looked after throughout.

Avaliado com 5 de um total de 5 estrelas

Botswana first visit

From start to finish Scott Dunn organised our safari seamlessly. Experienced staff who have been to these places know exactly where is best suited to you.

1 de maio de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

We take huge pride in the knowledge our experience teams have to offer, ensuring that every single trip is tailored to what our guests want so are thrilled to hear that your Botswana trip went so well - we will be sure to pass your feedback on to all those involved. Thank you so much for taking the time to share your feedback.

Avaliado com 5 de um total de 5 estrelas

Family Holiday

We booked a family holiday to Riva del Garda in Italy with Scott Dunn. Our rep did a great job at listening to our varied list of requirements, and coming up with the perfect location and hotel. We felt supported through the whole holiday experience and will definitely use Scott Dunn again.

14 de junho de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much! We are so thrilled you enjoyed your time in Italy so much (Riva del Garda is a truly magical spot) and that our team were on hand to assist throughout.
We look forward to hearing from you again in the near future!

Avaliado com 5 de um total de 5 estrelas

Costa Rica - the wildlife and places we'd dreamt of, perfectly planned for us

We enjoyed exploring Costa Rica, our trip was expertly planned and delivered by Scott Dunn and their local partners.
All accommodation was well suited to our needs and gave a real range of locations and experiences. Amazing wildlife everywhere, no crowds and great weather, just a great trip.
Not our first SD holiday and won't be our last - meantime friends are off to Japan later this year on our recommendation!

2 de maio de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much for this lovely feedback. We loved welcoming you to Costa Rica and ensuring your trip was just right for you.
We look forward to organising many future trips and can't wait to show your friends all that Japan has to offer.
Many thanks again.

Avaliado com 5 de um total de 5 estrelas

Great kids club

Really helpful easy booking process and competitive price for the hotel I had chosen. My young twins didn't want to go to the kids club but came away loving it and the friendly staff kept us updated so we could enjoy our holiday. Thanks for the fab rucksacks!

27 de junho de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

We are so pleased to hear that you and your children had such a wonderful time away with us - our Explorers clubs win round the heart of many younger travellers (as well as their parents who get the chance to relax knowing their children are well looked after) and we really hope to have the chance to welcome you back on another trip soon!

Avaliado com 5 de um total de 5 estrelas

Fabulous Malawi

We went to Malawi in April/May organised by Bjorn. Had a fantastic time despite one of our original lodges being flooded so we were moved to a different lodge which was fantastic. All very stress free. This was our third safari and this was the best country for game viewing and such good value. We finished at Lake Malawi which was a relaxing end to an amazing holiday.

21 de abril de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much for your wonderful review. We are delighted to hear you enjoyed your time in Malawi so much!
We are so incredibly proud of our partnerships locally and it sounds like your experience shows why - even when issues occur, they are more than happy to resolve them as quickly as possible removing all stress for our guests.

We hope to welcome you back on another safari (or indeed another type of trip!) very soon.

Avaliado com 5 de um total de 5 estrelas

Namibia and South Africa …

The whole trip was organised perfectly with everything happening as planned. This was enhanced by the quality of customer service and attention to detail provided by enthusiastic, knowledgable
And polite staff- thank you

It was one of the best holiday experiences enjoyed by my Partner and I - thank you

14 de abril de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

We love receiving reviews like this - thank you so much for your kind words. It really was a pleasure having the opportunity to arrange an incredible trip for you.

Avaliado com 5 de um total de 5 estrelas

Expertly planned by Eli at Scott Dunn

Expertly planned by Eli at Scott Dunn. Fabulous hotels, seamless transfers and amazing scenery and experiences. We could not have asked for more!

17 de abril de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much - we are all so pleased to hear it!

Avaliado com 5 de um total de 5 estrelas

Perfect Honeymoon Experience!

If you want a unique, authentic, and flawless trip, I would give Scott Dunn my highest recommendation. We had a wonderful 8-day honeymoon in Morocco courtesy of the Scott Dunn team! The trip was truly one-of-a-kind and we can't wait to use them for another experience. With Scott Dunn, if you have an idea, they can likely make it a reality.

The biggest strengths of Scott Dunn are making an international trip truly unique and 'frictionless' while providing unparalleled customer service. I could do as much (or as little) research into the trip as I wanted, knowing that the Scott Dunn team took all of my preferences into account when booking hotels and experiences. They recommended activities given our wishes (i.e. food tours and cooking classes because we love to try new foods, hot air balloon and sidecar tour of the medina because we like adventure, etc.). They recommended and booked hotels within our budget, which were accommodating, often providing complimentary upgrades because of our honeymoon status.

At every point of the trip, we felt taken care of with the support to make any possibility a reality. For example, if we needed help picking a restaurant for dinner and making a reservation, our local guide recommended a place, made the reservation, and our driver took us there and back. If we wanted to take more time to explore a place independently, we could. Everything was flawless.

12 de maio de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

We feel incredibly privileged to have the chance to help plan such important trips and so feedback like this really does mean the world to us.

We take pride in providing the best service possible, from the moment guests first describe their ideal trip to us, to the moment they return home and our team and local partners always go out of their way to ensure this - your feedback describes this perfectly.

A huge thank you from all of us, not only for trusting us with such an important trip, but also for taking the time to share your kind words.

Avaliado com 5 de um total de 5 estrelas

Scott Dunn/Kwando /Great Plains - Botswana ,

From beginning to end this our Botswana trip exceeded our expectations .
Matt from Scott Dunn was knowledgeable and patient when adapting plans to fit our tight schedule , the result being perfect . MMA Dinare was amazing with amazing game drives and so so friendly guides and staff . The Sitatunga and Duba Plains accommodation and staff blew out expectations out of the water - thank you so much to all .

11 de maio de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much - we are so pleased to hear you had such an amazing trip with us and that Matt provided you with the perfect itinerary for you!

Avaliado com 4 de um total de 5 estrelas

Amazing holiday

Excellent service and well thought-through itinery with inspiring guides.

26 de março de 2024
Avaliação não solicitada
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Resposta da Scott Dunn

Thank you so much! We are so pleased to hear you had such a great experience travelling with us.

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