Scotts of Stow Avaliações 28.158

My money was taken for an order I made from Bloom UK, one of the Scott's of Stow brands. It was an important gift and it didn't arrive and there is no tracking information against my order on their portal. I had no reply to the message sent on the online form contact they advise to use if you have querying about your order, I couldn't get hold of them on the phone (held for nearly half an hour) and when I then sent an email, it took days to be responded to and they told me to do exactly what I told them in the email that I had tried, but hadn't worked. So I emailed back again three days ago and have not received any reply since then. My only option is to request that my bank tries to claw back the money, which is going to be a job, collating the details, bank statement, etc, etc. One order online has cost me so far four hours of my time. I could have made the damn flowers and walked the 10 miles to deliver them myself in that time... I wish we could go back to the times when buying nice things could be done in shops...

Waiting over 4 weeks for a refund told it could take 5 weeks
Poor customer service phone was slammed down
Got a third of the refund

You have read the awful reviews so take note. This company has a justified dreadful reputation for customer service. They will not honour guarantees after they went into administration (again) this time leaving £8m of debt. Do not buy from them!!

BE WARNED...THE CUSTOMER SERVICE IS HORRENDOUS. READ THE REVIEWS ON GOOGLE.

YOU BUY AND DON'T GET THE ITEM OR IT IS DAMAGED THEN GOOD LUCK GETTING IT SORTED.

DON'T LEARN THE HARD WAY.

On 6th. April I ordered a door canopy at a cost of £119. On the 13th. April I received an email stating that the estimated delivery date would be between the 15th June to the 22nd of June 2023. As this was unacceptable I cancelled the order and after not getting a response from Scott's rang to confirm the cancellation. I was then told a refund would take 2-5 working days. After this time passed and I had not received my refund I rang today, 21st. April 2023, to be informed that Scott's had an IT problem and refunds would take up to 10 days. I asked for a cheque but no they could only refund to the original payment method. I then pointed out that payment should not be taken if they have not got the goods. Lo and behold, I have just had a telephone call to say that Scott's of Stowe have gone into liquidation which they must have known when they took my money. Avoid this company.

Don't order anything from Scotts of Stow.
I purchased a £300 music centre which I found was very poor for a sterreo music centre. i returned the centre to them and did receive a cheque for £270.
However when I paid the cheque in it bounced and I couldn't get a replacement from Scotts.
Today I received an email saying "I regret to inform you, that on 9th March 2023, Scotts Limited went into Administration."

Order made and paid for in February still not complete. No communication as to when outstanding item will be arriving. Phone never answered! Emails not responded to.

Poor service.

❗❗Just looking through the latest Scott's catalogue This company is a rip off
All weather Patio set £199 can be bought from Amazon with free delivery for under £100
£89.99 To be precise❗❗
And it is exactly the same one ❗
Daylight robbery

Shockingly bad company they would get 0 stars if that was an option ! My Mum had to return some shoes as very poor sizing so they sent a cheque as a refund which bounced !! Phoned them another cheque was promised surprise still not sent after a month can't get through to customer services . Come on Scott's of Stow sort it before it gets taken further !

Be warned
Their warranty on the ultimate non-stick pan is ONE MONTH!!
Abysmal
After 5 months of use, food is not "sliding off" it is now welded onto the pan!!

Super fast delivery,Class piece of furniture and minimal installation thankyou so much.

Quality product. Would give it 5 stars if the price was more competitive. The free gift with this purchase made it attractive enough for me to buy.

Shocking customer service never had such bad communication they have had my goods back 2 weeks …goods I might add that were incorrect when received I STILL HAVE NOT RECIEVED A REFUND even after tracking evidence shown …only an apology & will look into it from Chloe who seems to say same thing on other reviews not a bad little business… send out wrong item then hold people’s money back oh I’ve just had another e mail now asking for order details again etc all of which I have given more than twice can you tell me exactly how they call this is CUSTOMER SERVICE

I've owned most models of sunagor binoculars. They are very well made extremely high quality lenses. And unbelievable power
Both the 150x and 160x models are unbeatable

I recently ordered a quart wall clock in Aqua colour from 'Scott's of Stow' it arrived earlier than expected. It looks very stylish on my living room wall. The numbers on the clock face is very easy to see and read. The clock also keeps very good time.

Nice pan. Interchangeable handles and oven safe minus handles.

Despite the postal strikes, everything eventually arrived in a reasonable time. All items well packed & good

I ordered a dining table on the 5th March and paid for express delivery. I received a delivery confirmation on the 8th. On the track my orders section online it said my table would be due on the 9th. Nothing happened and I emailed them through their portal as there customer service closed at 1pm. No reply. I emailed again on the 10th. No reply. On the 11th someone rang to book delivery for Tuesday 14th. Great. Tuesday came and went. No delivery. I rang the delivery company to be told that the order was cancelled by Scott’s of Stow. On the 15th I rang Scotts of Stow and they hung up on me twice and never rang back. On the third attempt I asked them not to hang up on me. The order was cancelled but I have not received any money back and they did not know why. They said they had to raise a job sheet for their customer services department who would reply in 5 to 7 days…still waiting for that 5 days later. I am still without my goods and a reason why. I got rid of my old dining table to make way for the new one on the 9th. It’s now the 20th March. Terribly unorganised company.

I am still waiting for my order, order was placed 15th feb, paid for 17th feb,please let me know why you have notdelivered it yet!