Michael at Aberdeen shop provided clear explanation of product and sales choices which contributed to confidently make purchase decision for 2 chairs.
We look forward to receiving chairs and bring able to report a positive delivery experience and that chairs provide the comfort level we anticipate.

Very friendly, attentive staff and great quality products.

We were so happy with our experience here today and Sam was xtra special so good and helpful it was a pleasure having him serve us thank you. again Sam

We again got such good service from Sam in the Aberdeen store.
He found the perfect suite for us at a remarkable price.
Serving us lovey Italian coffee while he did all the paperwork.

We had the pleasure of buying a sofa today with the help of Lisa, she was absolutely fantastic and made the process incredible easy and straightforward. We found our dream sofa and wouldn’t have been able to without her. She is super friendly and excellent at her job!!!

Excellent service from Lisa, great value and selection too

The whole process was very simple. Very helpful staff in the Aberdeen store. The finished product arrived on time by a very professional crew. The quality of the product for the money paid is excellent. Delighted and would highly recommend.

Sam dealt with us, very friendly, knowledgeable and professional. Highly recommend 😁😁

Excellent service from staff

The assistant, Blake, was very pleasant and polite. He listened to what I said regarding the type of chair and fabric I was interested in. I liked that I could choose any of the available fabrics for the chair I wanted. There was a good selection of options. Blake was helpful, but didn’t put any pressure on me.

Delivered on time
No hassle
Friendly drivers

Fantastic welcome to the store by Michael. We were in for a look around and we were able to do that.
Michael helped us with a few questions but we left not purchasing. Michael did send me a quotation.
A few weeks later, having established when Michael would be working, we called in and made a purchase.
Keep doing what you're doing.

The guys were great, especially the tricky fire door

Very warm welcome lovely perfume in the store your member of staff who helped me get the right sofa for me was fabulous.

Lovely friendly staff

Customer service was exceptional, helpful informative and patient, as we had a lot of questions and concerns. hopefully delivery and installation will be able to match the service received in house

Shocking after sales customer service and extended delivery time.
Chair ordered in early January, with delivery of around 8 May.
Have had to chase several times for updates on order.
Finally supposed to be getting delivery on 4 June - conveniently just before they’d have to consider a ‘goodwill gesture’ of a reduction to the £129 delivery charge.
Definitely somewhere to avoid unless you’re happy to wait 5 months for a chair. (I ordered one similar from Duncan’s of Banchory and it was delivered within six weeks and no delivery charge)

Blake was incredible and the sofa choices in store where Amazing would definitely recommend

Buying a sofa is a big decision and took us a few visits before we were ready to choose. Michael, Kittybrewster store, was incredibly patient and informative throughout, giving us the time and space needed without any pressure. It made the whole experience really comfortable and easy.
We are now looking forward to a similar experience when our sofas are delivered.

Excellent experience buying a sofa today, blake was great salesman and helped alot.