Great service with great customer contact

Staff were excellent 5 star +

The staff were absolutly brilliant, gave me advice I needed and the service was really quick and efficient. I would recommend to everyone.

Very polite. Easy to talk to.
Had the sofas built quickly.

Staff in shop very helpful too.

We waited 16 weeks for this suite to arrive when it did it was delivered without any issues and on inspection looked fine. After a week or two we noticed that there seemed to be an issue with the cushion on the recliner but thought it would settle which it didn’t so I contacted the company through there online form and submitted it for someone to address this issue. We have had the suite only a matter of 4 weeks. I then received an email telling me that unfortunately they couldn’t find a problem with the suite (how they can
Assess that when no one has been to look at it) they said the reason for their decision was that the suite had not been maintained in accordance with the care guide. This is not over by any means. If this is the way customers are treated having the product a mere 4 weeks then that says a lot about this company I would certainly never use them again and will make sure people are aware.

Buying the sofa was no problem the staff in the shop were very friendly and very helpful. The two delivery men tried three different door to get the furniture in and said they couldn't do it they may have to take it back to the shop. I pointed out the large sofa in the lounge which had come through the door he said it was smaller but measuring it it was the same size as the new one. My son called round and helped the to get it through the door no problem. They did say the job before they had to take it back to the shop. It makes me wonder how many people will be disappointed when with a bit of manoyvering the can do the job.

Louis from the Aintree store was so helpful. I found a lovely sofa and Louis got a fantastic deal for me so well done to Louis.

Ciao, our delivery was fantastic! Our delivery guys Peter & George were polite, courteous and very friendly! They still held that professional style but were chatty, engaging and respectful! Our sofas/footstool were delivered with care, safe handling and respect that they deserved! Cannot rate or recommend Peter & George highly enough!!!!
Grazie 👌👏👏

Beautiful, comfortable sofas. It was a lovely experience buying them in-store on the launch day of Poltrone - got great assistance from a female member of staff - gentle, informative encouragement, no pressure at all. Free coffee, bag, tape measure!

Delivery highly efficient. Sofa was available a little ahead of time but still flexible on delivery date. Got email re morning or evening as promised, then more refined estimate early morning which proved accurate.

Delivery staff were excellent - friendly, helpful, informative and removed all packaging.

Having a friendly helpful person who knew what that were talking about.the lady who helped us was so friendly and could not do enough to help us.

Very helpful and polite they go out there way in explaining everything so happy with the service

The assistant was very helpful and explained all the necessary details for the purchase

Very helpful in store and delivery was very prompt being kept updated throughout was good

Visited the Aintree store and spoke to Kate she was very friendly and helpful,also very knowledgeable about all the products

Great service from staff very helpful, quality products with beautiful colours to choose from. Highly recommend

Excellent service and staff lovely

I am very happy and pleased with my sofas . The 2 lovely men that brought it and set it up where both very polite and cleaned up after the. Self .

I ordered a sofa which was delivered on time, with assembly included, and it turned out to be comfortable and reliable, thank you!

Good company , gave us a delivery date which they stuck to ,
And 12 weeks later gave us a delivery time slot which are recliners came at the precise time and were very happy with our furniture.
Dave& Ann

The delivery team were excellent arrived on time and super efficient with the set up of the chair.