Customer service is very good

I did not received yet my sofa, however I am trying to call you but is impossible to get in touch with you.

I visited the Beckton store 3 times before buying my sofa and had lots of questions.
Sanjay dealt with me every time and was very helpful and patient! He answered all my questions and was very friendly. Fingers crossed the delivery and sofa are as good as the purchase experience.

We came into the store, and very first to greet us was agent Shakil.

We came for a sofa and spent looking around to find the right one. Shakil had be greatly helpful throughout the services, he certainly know which product is suited to your needs and the right size to measurements.

I would recommend for their customer services.

One downside is the order of delivery is far too long than expected 2-3 months estimated.

The gentle called Shakil was very helpful with my mum and myself especially in decide the best furniture from me and the colour design as well.

Great guy helped us greatly in sorting our new sofa

We decided to buy from SCS because I am Italian, and the sofas are from a brand called ''Poltronesofà'', a highly renowned company in Italy. Unfortunately for them, they’ve partnered with the worst collaborators ever for their sales in the UK.

Let’s start with the fact that the staff in the store are all salespeople who shamelessly lie to your face just to close a sale. When you’re in the store making your purchase, they GUARANTEE a specific delivery date which then turns out not to be true.

In short, we bought the sofa on October 6th, with a delivery date of December 6th, and as of today, December 18th, there is no trace of the sofa! The worst part is that, in the meantime, we’ve been misled multiple times by customer service (it’s all recorded!).

Twice, they told us the sofa was out for delivery. We took two days off work, but no one ever showed up! They lied to us, saying they would arrange a special delivery, which later turned out to be impossible. They claim the distribution center isn’t responding and they promise things that they then take back on the call after. They offer callbacks, but half the time, they never actually call back.

Reaching customer service is practically impossible. No matter what time you call, there’s a minimum of two-hour wait.

This sofa, which we’ve already paid for in full—over £2,000—is driving us insane, and the whole situation is causing us immense stress. The sofa has disappeared, and no one can help us figure out where it is or how to resolve the situation.

Deliver the sofa by the end of this week or give us our money back!!!

DO NOT use this company, and DO NOT buy here if you care about your mental health, your money and if you actually want a sofa in your living room.

This company is a complete and utter scam. Avoid at all costs. If you are stupid as I was to buy from here, read the terms and conditions carefully and don’t let a sales representative fill anything out without you seeing it.
Had two fake delivery dates, taken 2 days off work at the cost of hundreds of pounds and no sofa in sight. You’ll be on hold for 3 hours and will be lied to while they smile doing so. They will make false promises of getting managers to call you to discuss your issues, about getting your sofa specially delivered the next day by courier. They won’t give you your money back and will tell you that you signed something you didn’t.
I could never imagine working for a company than lies, cheats and scams everyone.
From the sales team to the call centres, you should all be ashamed of yourselves.

AVOID AT ALL COSTS – Worst Customer Service, Endless Delays, and Disgraceful Treatment

I cannot overstate how appalling my experience with SCS has been. I ordered my sofa on 16 September 2024, having been promised delivery by 15 November 2024—if not earlier. Today is 16 December 2024, and I am still without my sofa. That’s right, they’ve stretched a couple of weeks into several months with zero accountability.

What’s gone wrong? Pretty much everything:
1. Shocking Customer Service:
Calling their customer service line is a complete waste of time. On multiple occasions, I’ve waited literally hours—sometimes over 4 hours—on hold, only to be cut off or have their lines close. I’ve tried again and again, and it’s always the same story: endless waiting, no human contact.
2. Unbelievable Priorities:
Want to buy a new sofa? Their sales line picks up in 20 seconds flat. Already paid and have a problem? Expect to rot on hold for hours, days, weeks… They do not care once they have your money.
3. In-Store Abuse & Broken Promises:
Visiting the store was even worse. A staff member named Samir actually told us to “**** off.” Yes, you read that correctly—direct verbal abuse from an employee. When we returned another time, staff who promised a next-day call or email shrugged it off because their “system didn’t remind them.” In other words, they completely forgot and didn’t care.
4. Non-Responsive Emails & Excuses:
On one rare occasion when I actually got through, I was told I should have emailed—except they admitted they had over 6,000 emails waiting, which basically means they’ll never get around to yours. Great system, right?
5. Broken Delivery Promises:
The sofa was meant to arrive by mid-November. It’s now mid-December, and I still have nothing. No sofa, no realistic delivery date, no apologies worth mentioning. Just silence, rudeness, and endless excuses.

Consequences of Their Incompetence:
I live with a one-year-old child and have had no proper seating for months. I initiated a Section 75 chargeback with my credit card provider because SCS simply would not deliver. They have forced me into a position where I must consider buying elsewhere, which will add even more delay and cost to get what I originally paid for in good faith.

Bottom Line:
SCS is a perfect example of a company that cares only about making the sale and not about honouring its promises or treating customers with even a shred of decency. This is not a one-off mishap—it’s a pattern of shocking behaviour, broken systems, and utter contempt for customers.

SAVE YOURSELF THE GRIEF. Buy your sofa from literally anywhere else. If you value your time, your money, and basic respect, avoid SCS like the plague. I’m warning everyone I can—friends, family, social media, the press—about this disgraceful excuse for a retailer. Don’t let them do to you what they’ve done to us.

You have asked for a review prematurely, I ordered a sofa 8 weeks ago, with promise of 8 week delivery, heard absolutely nothing and paperwork implies delivery won't be til mid January.
In response to reply, so now due to the mistakes of the salesman, I have to wait yet another month without a sofa, even though I was promised Xmas delivery? So 25th will be very difficult now, thanks SCS! 🤬

Yasser was best host and I was very happy with the experience. I had great customer service. Yasser keep it up your good work and your kindness.

DO NOT BUY FROM ScS

Ordered a sofa at end of September with the promise it will be delivered before Christmas by the end of November.
12/12/24 the sofa has not been delivered, the store can’t help you and the Customer Service is a joke 3hours waiting to be put through and you still can’t speak to anyone.

What kind of company is this, I should have read the reviews.

Very helpful and polite

Ordered in August. It’s now December and no couch. Customer service is appalling and online status is still stating that couch will be delivered in November. No updating. Save yourself the aggro and don’t buy from SCS.

No notification on delivery of purchase, gone past due date

When we went to scs in beckton they where really helpful. They had so many lovely sofas. The delivery drivers paul and Alex where really friendly and went above and beyond to help

Yasser was very helpful and engaging, made us feel really comfortable. Our experience was very pleasant , really nice customer service. I definitely recommend going to him for your furniture.

Great customer service

I had an incredibly frustrating experience with this company, and I feel compelled to share it so others are aware of how poorly they treat customers.

When I went to the store to purchase a sofa bed, I had already selected the one I wanted and was ready to buy. However, not once did the sales representative mention that the store had a no-refund policy. After making the purchase, I changed my mind and decided to cancel the order the next day. When I called customer service, I was informed about the no-refund policy, which came as a complete shock. The sales rep had never mentioned it, and in fact, he was very pushy and rushed through the entire buying process, making it feel like I was being pressured into the purchase.

I repeatedly explained that I was unaware of the policy, and I even had my parents with me as witnesses. Despite this, the customer service team completely denied any responsibility and insisted I was mistaken. After countless phone calls and multiple promises of escalations, nothing was resolved. They kept passing me from one representative to another, each time making me repeat my story, and each time giving me the same unhelpful response. It took months of going back and forth before they finally told me there was nothing they could do. This is absolutely unprofessional behaviour.

When the sofa bed was finally scheduled for delivery, the experience only got worse. I specifically asked customer service if the delivery team could remove their shoes before entering my home. The representative assured me that they would either take their shoes off or wear shoe covers. But when the delivery team arrived, my mother (who doesn’t speak English very well) asked them politely to remove their shoes, as it had been raining and my carpets are light and easily stained. They refused. She even provided plastic bags for them to cover their shoes, but they still refused. I called the delivery man and insisted they either remove their shoes or wear covers, but he made excuses about health and safety and refused to comply. This is completely unacceptable and shows a total lack of respect for the customer.

After this, I contacted customer service again. While they apologized for the delivery issue, they were unable to get any response from the warehouse or resolve the matter in a timely manner. I followed up multiple times, only to be passed between representatives with no resolution. I was promised callbacks and responses, but they never followed through. It became clear that this company has zero accountability and doesn’t care about customer satisfaction.

From the initial purchase to the delivery disaster, this company has shown a complete lack of professionalism, poor customer service, and utter disregard for its customers. I would highly recommend avoiding this company at all costs. There are many other companies out there that actually care about their customers and provide the level of service they deserve. This company does not.
P.S if I could rate it any lower I would.

Mohamed from beckton was an amazing customer service provider satisfied with his outtake and very ohnest and helped alot answered all my question and I ended buying a sofa-bed