I've just visited your Cannock branch. As I was misinformed about a sofa I was purchasing. I dealt with the assistant manager JAMES he was thoroughly professional/ polite/ and understanding of my dilemma.he swiftly sorted things out so I left feelings I was understood and listened too ... Top marks JAMES

From start to finish we were made very welcome. Given great details about which sofas are best ect. Soon as we walked into the shop 😀 we knew exactly what we were having . As this particular sofa just wowed my husband and I :-) . Now we wait for our sofa to arrive in September. Super excited 😆

Suite was delivered on 1/6 but store had ordered wrong size cups for the feet to stop it scratching the floor, was told to phone the store which I did they said they didn’t keep any on the premises so they would post them out. I phoned 2 weeks later and they didn’t even know what size I needed so obviously hadn’t posted anything. I was told someone was taking personal responsibility to ensure they went in the post that night a week later they still haven’t arrived. Would never use this store again and will be going to trading standards if they don’t arrive soon

Never been in the shop before and on arrival we was welcomed by Steve. He explained everything and then we had a mooch around but asked him for more help. We then made our decision with his help and guidance and purchased. Very good customer service. Nice, pleasant and friendly.

Looking for recliner chair, was shown every chair in the showroom (there were lots) both fabric and leather. Sat in all of them, finally decide on one. Have to say the sales lady was very pleasant and patient, and to top it all, came away with a bag too, all in all a vey rewarding experience

When recliner chair was delivered the plug was broken.made mo offer to supply replecement.was told to buy one myself

Sales people were informative and helpful. Delivery earlier than expected. Delivery men were polite and courteous and quickly assembled the sofa and ensured it was in working order.

From the first meeting with salesman James who explained all about our choice of furniture and delivery times, through to delivery guys Avni and Josh, we could not have been treated better.delivery guys informed us about delivery time slots and were bang on, polite and courteous less than 15 minutes later we were sitting on our new sofa, sofa and chair well packaged and all packaging taken away. Would definitely recommend this company.

Every thing set out in clear veiw, good choice of furniture and helpful staff, matt dealt with our order and explained our options very helpful

Good selection of sofas. Treated very well by sales staff with no high pressure sales. Chose our sofa at a leisurely pace. Staff had a good knowledge of the products they sell.

The crew did great, but the sofas not finished. Supposedly a team is going to come out and repair it, but we've heard nothing from Poltronesofa.

We went twice to purchase items.
James Round helped us. He was fantastic, very patient.
He was very knowledgable and gave us time to choose what we wanted.
My mom was in a mobility scooter and he was very kind to her.
There was no pressure from any of the staff both times.
My husband and I purchased a sofa and chair, and James helped us choose what was best for my mobility issues.
He did the same with my mom, allowing her time to manoeuvre from her scooter to the chairs.
All the staff were friendly and they did not pressure us at all.
Fantastic service from the Cannock branch.

Great experience in store was acknowledged when first walked in & told if needed any help to just ask, was left to look around at own pace which I liked but then when I did have questions the member of staff was there to answer them all

Great welcome then left to look, found an ex show room chair just what I wanted, delivery soon! Lovely staff and free bag! (not italian leather !)

Great staff listened to our needs and very helpful

Excellent delivery service, friendly and polite delivery men, could not fault them

Denise at Cannock was absolutely brilliant!!! She listened, she advised, she explained- never pushy, just friendly.
Nothing was too much trouble.
Lots of styles and fabrics to choose from instore.

Very helpful staff - James cannock store. Nothing was too much trouble

Delivery service was fantastic.The delivery crew kept updated on times they were delivering They were professional,polite and took great care when bringing the sofa into the house.The sofa was large and cumbersome, but the crew navigated the hallway brilliantly without any damage.I would definitely use this delivery service again and highly recommend them. M Styler.

We love the suite we chose. The delivery team were great....nothing too much and done a good job putting it together